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Emerging start-ups specialized in the use of AI in industrial internet contexts are contributing to the convergence of the IoT and AI. This Frost Radar explores the emerging IoT-AI platform providers that specialize in industrial sectors and that have recently emerged in the marketplace.
What features and capabilities are customers looking for in cloud/hosted contact center solutions? Who are the key market participants and how are they positioned to address important customer pain points and requirements? This Buyers Guide offers detailed profiles of 30 leading North American contact center providers to help businesses make smart investments in contact center solutions.