Frost & Sullivan's European Customer Engagement Leadership Council is your seat at the table beyond your annual participation in a Frost & Sullivan Executive MindXchange. As part of the European Council, you'll be a part of dozens of the most important conversations about customer engagement happening throughout the year.

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Members Only: Site Tour and Executive Roundtable
Sitel Kingston Contact Centre Tour & Executive Roundtable - Effortless Customer Experience
21 November 2019 | 09:00 UK Time

New Members Joining Every Day!


Neil
Customer Service Director Europe

Stephen
Director Customer Care EMEA

Sonja
Senior Manager, Care Centre

Will
Director, CX & Innovation

Jacqui
Director Customer Interactions

Tony
VP, CX Operations

Valentin
Manager, Customer Service

Paul
Senior Manager Customer Service

Serge
Head of Customer Service

Donna
Head of Customer Contact

Kathy
Head of Customer Contact

Eric
Director Customer Service

Sarah
Head of Customer Success

Jens
Global Customer Service Manager

Steven
Customer
Director

Emma
Director of Cust
& Sales Ops

Carole
GM, Branded
Contact Centres

Chris
Sr Director
Global CX Care

Jo
Director of
Customer Ops

Sean
Head of CRM and
Customer Contact

Thom
Cust Care: Process
& Policies Mgr

Georgina
Medical Customer
Engagement Mgr


2019 European Calendar (included with membership):

Sitel Kingston Contact Centre Tour & Executive Roundtable - Effortless
Customer Experience

21 November 2019 | 09:00 UK Time

Critical Issues Member Vote: Europe
December 2019

2020 European Calendar (included with membership):


Virtual Executive Assembly: Operational Efficiency and Effectiveness
30 January 2020

Site Tour & Executive Roundtable
19 February 2020 | European Locale TBD*

Virtual Executive Assembly: Effortless Agent Experience
25 March 2020

Site Tour
7 April 2020 | European Locale TBD*

Virtual Executive Assembly: 2020 Critical Issues
13 May 2020

Council Meeting
9 June 2020* | European Locale TBD*

Customer Contact Europe: A Frost & Sullivan Executive MindXchange
9 – 11 June 2020* | European Locale TBD*

Site Tour & Executive Roundtable
11 June 2020* | European Locale TBD*

Virtual Executive Assembly: 2020 Critical Issues
22 July 2020

Virtual Executive Assembly: 2020 Critical Issues
9 September 2020

Site Tour & Executive Roundtable
4 November 2020 | European Locale TBD*

Critical Issues Member Vote: Europe
December 2020


US Calendar (Bonus opportunities included with membership):

Customer Contact West: A Frost & Sullivan Executive MindXchange
27 -30, October 2019 | Huntington Beach Resort & Spa | Huntington Beach, CA

Bank of America Contact Center Tour & Executive Roundtable
30 October 2019 | San Diego, CA

Virtual Executive Assembly: Transparency
20 November 2019

Critical Issues Call
23 January 2020

Virtual Executive Assembly: Customer Experience Measurement
13 February 2020

Virtual Executive Assembly: Robotic Process Automation
18 March 2020

Customer Contact East: A Frost & Sullivan Executive MindXchange
26 – 29, April 2020 | Fort Lauderdale Marriott Harbor Beach Resort & Spa, Florida

Mini Council Meeting & Site Tour
29 April 2020

Virtual Executive Assembly: 2020 Critical Issues
20 May 2020

Virtual Executive Assembly: 2020 Critical Issues
15 July 15 2020

Virtual Executive Assembly: 2020 Critical Issues
16 September 2020

Council Meeting
18 October 2020

Customer Contact West: A Frost & Sullivan Executive MindXchange
18 - 21 October 2020

Site Tour & Executive Roundtable
21 October 2020

Virtual Executive Assembly: 2020 Critical Issues
11 November 2020

I Want To Join

The European Customer Engagement Leadership Council is designed for senior executives in customer experience, customer contact, customer service and marketing. Frost & Sullivan reserves the right to restrict membership access if these professional qualifications are not met. Please complete the form below to confirm your inclusion and start of your trial membership. Our Member Services team member will contact you to further detail the benefits of the council and schedule your on boarding.

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Our Contact Information:
Frost & Sullivan
Alan Bowman
Oxford, United Kingdom
4100 Chancellor Court
Oxford Business Park,
Oxford OX4 2GX

Email alan.bowman@frost.com
P: 44 (0)1865 398644


The Customer Engagement Leadership Council is an incredible network of executives that tackle the current challenges of the industry as well as work on developing thought leadership around tomorrow’s challenges. It is truly one of the most valuable organisations I belong to.
-2019 Member

I was inspired by the passion for customer experience, the solutions that were implemented, and the improvements in self service.

-2019 Member

I'm inspired - it's important to be able to connect with others who are responsible for CX and there are limited opportunities to do so. This council provides that and more. Content is very good and relevant.
-2019 Member

I was inspired by new ideas and ways of approaching challenges by seeing diverse industries share their best practices.
-2019 Member


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