|The Role of Bots in Financial Services, 2018|
|Fundamental Shift Evident in the Transition from Transactional to Conversational Customer Interaction|
One of the most critical challenges that the financial services industry continues to struggle with is the introduction of technology-enabled solutions into their businesses. Evolving customer demands and technologies require companies to adapt rapidly and offer customers what they want, when they want, and where they want. This mean that customers be provided access to financial services 24×7, irrespective of channels. To create a seamless experience, bots capable of processing real-time interaction and natural language usage are being initiated.
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