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Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
  • A recent analysis of the market for contact center outsourcing services in Latin America and the Caribbean by Frost & Sullivan has forecast that the sector stands to generate revenues of over $12.6 billion by 2024, driven by the need for Latin American organizations to improve their customer experience in the face of increasing competiton.

    “The adoption of new digital solutions, the intensive use of emerging technologies, and diversification of services have helped contact center service providers (CCSPs) turn profits,” said Sebastian Menutti, Industry Principal at Frost & Sullivan, “However, with competition being fierce, the rise and fall of major CCSPs will be largely determined by their ability to play a bigger role in their client´s path through to digital transformation.”

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