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How AI Makes the Impossible, Possible:
Save Money AND Improve the Customer Experience

Recently, Stephen Loynd, Global Program Director, Customer Contact, Frost & Sullivan, hosted a timely webinar discussion, How AI Makes the Impossible, Possible: Save Money AND Improve the Customer Experience. Dr. Catherine Havasi, Chief Strategy Officer and Co-Founder, Luminoso Technologies, and Jeff Foley, Director of Product Marketing, Luminoso Technologies, lent their expertise and insights as Loynd conducted a deep dive into the latest capabilities and applications of AI technology as it pertains to business in general and the customer experience specifically.

Gain insight into::

  • The evolution of machine learning and natural language technology
  • Utilizing text analytics to reduce costs and natural increase revenue (Case Study)
  • Maximizing customer feedback to fuel an improved customer experience
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