Global UCC Industry Outlook, 2018
Workflow Integrations Begin to Unlock Next-Level Value
  • The UCC industry continues to evolve under the impact of multiple socio-economic and technology trends. Accelerating cloud communications services adoption (more than 25 percent globally) continues to stall investments in premises-based equipment. In 2017, global UCC communications software and platforms revenues declined 6.2 percent from 2016, the only of three segments (software and platforms, endpoints, and services) to decline. Hosted and cloud IP telephony and UC services dominated at 39 percent share of global UCC services revenue.

    Cloud-based converged conferencing services (audio, video, web, screen share, chat, etc.) continue to take market share from standalone applications. Numerous enhancements were made to solution packaging to meet customer requirements and shorten the sales and implementation cycles. Provider emphasis on customization and workflow integration increased as they seek to expand use cases and adoption. Total global hosted and cloud web and video conferencing revenues increased 15 percent in 2017.

    Click image to view it in full size

    • Fill form to receive complimentary access to the executive summary
    • * indicates mandatory fields
    • Firstname*
    • Lastname*
    • Company*
    • Job Title*
    • Business Phone*
    • Job Function*
    • Business Email*
    • Are you in the media?*
    • Looking to accelerate growth? We can help! Tell us which of the following services you would like to learn more about?
    • Growth Workshop and Customized Consulting Projects specific to your needs and Growth Objectives
      • Frost & Sullivan’s Growth Consulting Model provides specific tools and expertise to support clients through all five phases of the growth cycle: From developing a pipeline of growth opportunities to evaluating and prioritizing those opportunities to formulating and implementing go-to-market strategies to ongoing monitoring. The objective of the Growth Model is to identify your company’s Growth Zone and help you capture the most attractive opportunities.
    • Growth Partnership Services, comprehensive intelligence on market insights, mega trends, and emerging technologies
      • Growth Partnership Service identifies growth opportunities around your market, mitigates risk through in-depth research analysis, provides a global market perspective, and optimizes growth development strategies.
    • Scheduling a Growth Strategy Dialogue session, an interactive dialogue hosted by an industry expert
      • Talk to an analyst today to know more by signing up for a complimentary Growth Strategy Dialogue, an interactive conversation with an analyst regarding growth opportunities in your market.