The Future of Customer Experience: 4 Key Imperatives for Success

Digital transformation has resulted in a wide range of technologies creating tangible impacts, ranging from interactive voice response (IVR) to chatbots. But technology needs to be partnered with a strong strategy for best results. How companies deploy technology, recognize and work within its limitations and use experimentation to find the right mix are key to CX success.

Gain New Insights for Future Customer Experience Success:

  • Talk times are not decreasing, but increasing. Is that a problem?
  • Hear from customer experience executives on key takeaways from their technology deployments.
  • Which emerging interaction channels will become mainstream over the next 2 years? See the data.
  • Learn tips to keep your agents and employees happy and engaged.

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