Digital transformation has resulted in a wide range of technologies creating tangible impacts, ranging from interactive voice response (IVR) to chatbots. But technology needs to be partnered with a strong strategy for best results. How companies deploy technology, recognize and work within its limitations and use experimentation to find the right mix are key to CX success.

To help companies understand the challenges and growth opportunities within the future of customer experience, Frost & Sullivan experts reveal:

• What interaction channels companies are currently using and future investment plans.
• When artificial intelligence should be implemented and how it can help drive revenues.
• The benefits of speech analytics and its way to extract affirmative data.
• The most effective uses for chatbots.
• How to build solutions based on customer experience.

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