Achieving Organization-Wide Customer Centricity
A Frost & Sullivan Executive MindXchange
One Day Event
February 11, 2020 | New York City, NY
Three Day Event
July 13 - 15, 2020 | Minneapolis, MN
5 REASONS WHY YOU MUST ATTEND
1. STRATEGIC DIRECTION IS CLEAR
We are all competing on customer experience. And the bar is being raised.
2. YOUR CUSTOMER IS YOUR TRUE NORTH
Every department, every person, every process must embed the customer in its DNA. Ignore this at your peril.
3. CULTURE CHANGE IS HARD
Need we say more?
4. YOUR WORKFORCE WILL DRIVE YOUR CUSTOMER EXPERIENCE
You must be prepared to build a new vision and new strategy to attract and engage with generational talent. In today's world, everyone owns the customer experience and your employee experience is now a
critical success factor.
5. TECHNOLOGY IS MOVING FAST
An era of unprecedented change is upon us, driven by the pace of digital technologies. Get a grip on a fast moving landscape of solutions and find innovative ways to provide data-driven customer experience excellence.
INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY
Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.
EXECUTIVE PROFILE /
WHO WILL PARTICIPATE
Join our growing community of customer experience executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
• Consumer Insights • Customer Analytics • Customer Experience
• Customer Satisfaction & Loyalty • Customer Strategy
• Operations • Customer Success • Marketing • Sales
• Strategic Planning • User Design & Experience
*please note this profile is based on past Executive MindXchange events.
YOUR NEW FAVORITE EVENTCOLLABORATE, COLLABORATE, COLLABORATE
An event shaped by a community of your peers!
Join our distinguished Advisory Board and provide valuable support in ensuring the agenda delivers relevant and valuable content. Contact Adam Geiger here.
First Class Speaker Roster
Frost & Sullivan Executive MindXchanges bring together cross functional and cross industry thought leaders for an open exchange of best practices and lessons learned. Have a passion, story or expertise to contribute? Contact Joanne Pilger, Vice President, Global Events and Membership Councils by clicking here.
Power to the People
Joining this community of supportive and innovative thinkers is a not to be missed opportunity. Contact Adam Geiger here.
Become a Sponsor
90% of surveyed participants would be more likely to inquire about future services if a solution provider sponsored the Frost & Sullivan Executive MindXchange. For more information contact Gary Robbins here.