The energy industry is the world’s most dynamic and in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. They also enable greenhouse gas reductions by integrating distributed energy resources, such as solar rooftops, battery energy storage systems, and electric vehicles, while helping customers become more energy efficient. Customer care and engagement systems (involving billing, customer information systems, and other customer service suites) are at the core of the power retail business and have a dominant role as energy suppliers transform into clean energy service providers. A series of domain shifts is disrupting the industry and calling for substantial changes in the functionalities and characteristics of these software solutions to make business processes more automated and efficient while allowing for fast innovation. The demand for more modular, real-time, and easy-to-scale solutions with lower costs to innovate and faster implementation times drives industry participants toward developing integrated, cloud-native platforms.

• How are factors like electrification, distributed energy resources, and the rising power demand accelerating growth opportunities for power retailers?
• Is your growth strategy aligning with industry shifts to leverage software solutions for more automated, efficient, and innovative business processes?
• What best practices can help organizations develop integrated, cloud-native platforms to deliver modular, real-time, cost-efficient, and scalable solutions in energy utilities?