Latin America (LATAM)’s businesses are embracing digital transformation at an unprecedented pace, especially through cloud migration initiatives. However, managing complex technologies like AI, machine learning (ML), and hybrid/multi-cloud environments is a difficult ask, particularly for small and medium-sized enterprises. Now, MSPs find themselves favorably positioned to help their customers bridge this gap by offering expertise, resources, and continuous support to streamline cloud operations. This rings especially true for sectors like government services, healthcare, and financial services.
What are LATAM customers looking for when hiring MSPs for digital transformation?
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Cloud workload management- prioritized by 43% of companies
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Specific workload migration- prioritized by 40% of companies
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Data management and cloud cost optimization- prioritized by 38% of companies
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Modernizing and optimizing legacy applications- prioritized by 37% of companies
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Which Strategic Imperatives Are Spurring Change in LATAM’s MSP Ecosystem?
Disruptive Technologies
Integrating digital solutions, scaling infrastructure, optimizing cloud operations, reorganizing databases, and overcoming technical bottlenecks to harness the full potential of AI, ML, and automation.
Internal Challenges
Addressing resistance to change, rigid hierarchical structures, and the shortage of necessary skill sets by constantly updating technical knowledge, infrastructure resources, and digital strategies.
Rising Competitive Intensity
Maximizing customer value by leveraging the tools/benefits that competing cloud providers offer, thereby creating opportunities for enterprise users to adopt new technologies at a reasonable cost.
This Frost Radar™ offers a comprehensive evaluation of LATAM’s top managed service providers, using a blend of 10 qualitative and quantitative metrics. It aims to help technology providers foster a competitive edge, ignite innovation, and unlock transformative growth. At the same time, it empowers customers to discover optimal technology strategies, collaborative partnerships, and best practices reshaping cloud management and cloud strategy.
Which collaborative partnerships will help your organization future-proof cloud infrastructure?
In LATAM’s highly fragmented MSP ecosystem, international providers (Accenture, IBM, Cognizant, TCS, Infosys, Wipro, and HCL) are competing with regional players for service differentiation. These companies currently command about 62.8% of the market. This Frost Radar™ identifies 15 leading LATAM-based MSPs that demonstrate a commitment to continuous growth and innovation. They differentiate themselves by offering more personalized services and fostering closer client relationships compared to their international counterparts.
Providers featured on This Frost RadarTM: Brasoftware, BRLink, Canvia, Compass UOL, Darede, Dedalus Prime, Dinocloud, InvGate, Neoris, Nubiral, Orión, Skyone, Sonda, Teltec Solutions, and Tivit.
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