This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology.

CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints throughout the entire customer journey, delivering seamless, consistent, and personalized CX. Providers must have a full-fledged contact center offering to be featured in this Frost Radar™ analysis.

• What are the significant players in the CX platform industry in terms of industry reach, user adoption, growth rates, and product innovation?
• What best practices should your team adopt to gain a competitive advantage over top CX platform companies?
• Which disruptive innovations and game-changing opportunities showcase immense growth potential?