Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution providers (customer relationship management, workforce engagement management, and communications platform-as-a-service) are not included. Hosted and managed call center services are not part of this analysis.

• What are the top companies benchmarked on this analysis based on leadership, growth, and innovation criteria?
• Where does your company rank compared to the growth performance and track record of major companies in the CX platform landscape?
• How can you enhance your ability to develop products/services/solutions that are aligned with customers’ changing needs and gain a competitive advantage over industry leaders?