This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted internet protocol (IP) telephony, cloud private branch exchange (PBX), and/or unified communications as a service (UCaaS) services. The size of a provider’s North American UCaaS installed base is the main metric that Frost & Sullivan considered when determining the top 16 industry participants to evaluate. Some providers were excluded because of limited available information about their growth and innovation strategies.

• Which UCaaS and cloud-connected calling providers are shaping the North American communications landscape across wireline, mobile, and managed services?
• Which providers are best positioned to sustain and accelerate growth in the UCaaS landscape through their innovation capabilities?
• Is your strategic roadmap aligned with major technology megatrends to lead in the competitive UCaaS and cloud-connected calling service space?