---
title: "Frost Radar™: Customer Experience Management Services in Europe, 2026"
description: A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
---

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## Frost Radar™: What Are the Major Companies in the European Customer Experience Management Services Landscape?

A benchmarking system to spark companies to action - innovation that fuels new deal flow and growth pipelines

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from handling simple calls to complex business processes, such as technical support and customer self-service through interactive voice response applications or the web. Frost & Sullivan profiles the top 13 providers in this analysis. The Growth Index is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user-focused sales and marketing strategies. The Innovation Index is a measure of a company’s ability to develop products/services/solutions that are developed with a clear understanding of disruptive megatrends, are globally applicable, can evolve and expand to serve multiple markets, and are aligned to customers’ changing needs.

- What are the major industry leaders benchmarked across 10 Growth and Innovation criteria?
- How can you optimize your growth strategies based on competitive profiles of top company on the Frost Radar™?
- Which growth avenues are emerging for the customer experience management services space in Europe?

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