This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from handling simple calls to complex business processes, such as technical support and customer self-service through interactive voice response applications or the web. Frost & Sullivan profiles the top 20 providers in this analysis. The Growth Index is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision, a robust growth pipeline system, and effective market-, competitor-, and end-user-focused sales and marketing strategies. The Innovation Index is a measure of a company’s ability to develop products/services/solutions with a clear understanding of disruptive megatrends that are globally applicable, can evolve and expand to serve multiple markets, and are aligned with customers’ changing needs.

• What is the future growth potential of the Asia-Pacific customer experience (CX) management services landscape?
• Which significant growth drivers are influencing CX services like technical support and customer self-service?
• Is your organization equipped with the right strategies to achieve immense growth?