Just as the European facility management (FM) industries have largely recovered from COVID-19-related disruptions, economies have been hit by high inflation and low economic growth. High inflation is acting as a tailwind for increased prices and revenues; however, while this will continue driving revenue expansion, it is forcing up costs and pressuring FM service providers’ margins. In addition, changes in technology, the labor force, and workplaces impact FM customer bases, value propositions, and service needs, which calls for technology and service innovation, new value propositions, and better business models.

Too many FM companies have been slow to innovate their technology and service business models. These companies are facing service commoditization and margin erosion, and there is a pressing need for industry players to move away from the business-as-usual mindset.

• What are the key factors that will help FM service providers achieve sustained revenue growth in a high-inflation environment?
• How can FM businesses leverage megatrends such as technology, sustainability, and workforce changes to drive growth?
• What are the top 10 growth opportunities for facility management expansion and how can companies capitalize on them?