The facility management (FM) sector is experiencing a major transformation due to external forces, changing customer demands, and internal constraints. Geopolitical instability, such as inflation, economic uncertainty, and global conflicts, has disrupted supply chains and raised the cost of operations. Although inflation has increased revenue, it has also compressed margins, and organizations are now concentrating on cost optimization and more outsourcing of FM. At the same time, radical changes in technology, labor industry, and workplace demands are redefining service delivery.

• How has the emergence of mobile, flexible workforces and the focus on sustainability and user experience created the requirement for innovative, tech-enabled FM solutions?
• Why is there a need for FM providers to go beyond the traditional models, be innovative and seek strategic partnerships or acquisitions to develop future-ready capabilities?
• Which factors are transforming the FM environment and necessitating a dynamic and responsive approach to address the changing needs of clients and the built environment?