Facility management (FM) is shifting from a support role to a strategic enabler of sustainability, resilience, and long-term value. Driven by ESG mandates and smart technologies like IoT, AI, and cloud platforms, FM now supports real-time monitoring, predictive maintenance, and data-driven decisions. These innovations improve efficiency and enable decentralized energy systems. However, digital adoption faces resistance due to legacy systems and skill gaps. Success requires collaboration, partnerships, and continuous learning. FM providers must deliver adaptive, outcome-based services aligned with sustainability goals, embracing a mindset focused on innovation, upskilling, and proactive models to build smarter, safer, and greener buildings.

• How are ESG mandates and smart technologies transforming FM by enabling real-time monitoring, predictive maintenance, and data-driven decisions to boost efficiency?
• What growth gaps can organizations address through partnerships and continuous learning to overcome legacy systems and skill shortages for successful digital adoption?
• In what ways can FM providers align with sustainability goals, innovation, and proactive models to build smarter, safer, and greener buildings and drive growth?