Command center solutions now encompass a wider breadth of processes than the traditional clinical operations due to advancements in technology, lending predictive and autonomous capabilities to the end user. According to the expanded definition, the hospital command center market includes the traditional clinical operations segment and the adjacent facility operations, security, and patient engagement workflows. The four command center segments focus on maintaining the continuity of care while improving the utilization of the organization’s resources (human and assets) and improving the stakeholder experience.

Given the extensive nature of contact center implementation, organizations need to carefully select their partner that can ensure an optimal return on investment in both the short- and long-term and can chart a long-term path for growth. As for vendors, they need to address the change management associated with this extensive implementation and support organizations in their people and process journey. The hospital command center space is expected to grow from USD 33 billion in 2024 to USD 65 billion in 2029, at a CAGR of 12.3%.

• How can vendors grow with the hospital command center industry and ensure that their offerings remain current in the rapidly evolving technology space?
• What best practices can your team adopt to benefit from the integration of major segments that support hospital enterprise operations?
• How will the global implementation of command centers, different deployment models, and scale of coverage influence future growth potential?