Accelerated digitalization among small businesses drives faster adoption of cloud communication and collaboration platforms, mainly due to the growth of the hybrid business model in this segment. The increased demand was also driven by the pressing need to enhance operational efficiencies, boost competitiveness, and meet the scalability requirements.

• Why is there a need for enterprise-grade providers to provide robust communications solutions that integrate innovative features powered by AI, and how can you leverage the same for growth?
  
• How can you grow by rapidly expanding interoperability with key collaboration and business applications to boost user productivity and workflow efficiencies?
  
• How can vendors enhance their growth strategies and build native contact center-as-service (CCaaS) capabilities to support both internal and external communication requirements?