Macro-economic, social, and political megatrends have considerably impacted the European UCaaS industry since early 2020. The COVID-19 pandemic triggered a massive shift to remote and hybrid work, disrupted supply chains and business models in many industries, and highlighted the need for digital transformation. These events catalyzed a significant adoption of cloud meetings, team messaging and calling, as well as desktop and mobile soft clients that comprise UCaaS solutions.

• As organizations continue to modernize and digitize, what key factors are driving your investment in cloud communications and collaboration solutions despite the current economic challenges?
• Given the growing focus on employee engagement and experience, how are you utilizing cloud-based UCaaS solutions to support hybrid work models and improve employee collaboration?
• With the rise of more vertical, role-specific UCaaS solutions, how are you evaluating these offerings to meet the specific needs of your business or industry?