Frost & Sullivan hosted a number of top-end-user companies across various industries, including retail, finance, healthcare, and automotive, as well as solution providers and consulting thought leaders. The audience was consistently engaged in highly energized discussions, sharing challenges and best practices to enhance their contact centers and agent performance, customer experience, and operational efficiency.

• What best practices can your organization implement to enhance contact center performance, elevate customer experience, and improve operational efficiency?
• Are your teams equipped to incorporate continuous customer feedback to deliver hyper-personalized experiences and strengthen brand equity to achieve growth?
• How can creating detailed customer personas and understanding target domain lifestyles drive hyper-focused sales, marketing, and customer interactions?