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What’s Driving Transformation in Public Safety Systems?

Capitalizing On the Shift from Legacy Systems to IP-based Emergency Response

The race to embrace Next Generation 911 (NG911) is picking up speed. While the average number of 911 incidents per year has stayed relatively stable in recent years, the volume of data per incident has increased substantially due to the plethora of connected data sources now available.

The industry is witnessing a surge in Internet of Things (IoT)-initiated 911 data coming from connected security systems, wearables, vehicles, homes, buildings, smart city infrastructure, telematics, and other connected assets. Now, as data volumes rise, legacy systems are being phased out due to their inability to handle multimodal formats. But this isn’t just about digital transformation. It’s about ecosystem-wide change that enables improved reliability, resource sharing, standards-based compliance, and advanced location accuracy for public safety entities.

WHERE Next?

Frost & Sullivan finds that:

NG911 Growth by the Numbers
2025 Industry Size $ 1.17 billion
Growth Potential 2030 $ 1.51 billion
Growth Rate (2026-2030) ~5.2%
Largest Market United States
Fastest Growing Provider Categories
  • GIS/Mapping
  • ECC operational solutions

Which best practices will you implement to maximize your NG911 advantage?

Unlock More NG911 Opportunities

WHY Now: The New Realities of Emergency Communications

The evolution of 911 and public safety systems means that things like analog, circuit-switched technology, legacy selective-router-based networks, static address-based call routing, and siloed systems have become outdated given the following imperatives:

Transformative Megatrends

Rapid advancements in smart home systems, automotive telematics, wearables, integrated personal emergency response (PER), and vehicle-to-everything (V2X) initiatives.

Internal Challenges

Emergency call centers (ECCs) are often understaffed, and existing staffing models are strained, making it difficult for agents to address rising call volumes and follow manual processes.

Disruptive Technologies

AI and machine learning (ML) are becoming essential to process information, automate workflows, and support faster, more accurate call handling and triage.

Are your teams equipped to adapt NG911 growth strategies amid these imperatives?

HOW the Provider Ecosystem Is Structured

The NG911 ecosystem spans multiple layers. Managed ESInets enable IP-based communications exchanges and are supported by Next Generation Core Services (NGCS) to intelligently obtain, manage, control, store, validate, and route IP-based data to the appropriate emergency call centers (ECCs). Call Handling Equipment (CHE) vendors provide IP-based call handling user interfaces to ECCs with connectivity to the ESInet. GIS/mapping providers enable location intelligence which involves aggregating, validating, and maintaining NENA-compliant GIS data that can be synchronized across local, state, and regional levels to support call routing and optimize emergency response times.

This layered ecosystem brings capability, but it also has multiple points of friction:

Cybersecurity threats raise the urgency of securing NG911 systems, interconnected networks, and data layers.
Many Originating Service Providers (OSPs) are still not connected to IP-based networks, slowing full-scale NG911 implementation.
Internal resistance to new technologies continues to delay adoption.
Awareness gaps about compliance standards limit deployment speed and system utilization.
Our exclusive growth analysis delivers actionable intelligence that can help businesses find new ways to ensure differentiation, growth, and innovation in the ever-evolving public safety ecosystem.
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Next Generation 911 (2026 Edition)

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