Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey analysis was conducted to gain analytics on the end-user organizations’ priorities like managed services adoption, the demand for cloud/mobile private branch exchange (PBX)and unified-communications-as-a-service (UCaaS) functionality, the evolution of enterprise telephony/business call control environments, the demand for mobile voice and data services, the demand for desktop internet protocol (IP), digital enhanced cordless telecommunications (DECT), voice over wireless local access network (VoWLAN), mobile, and software communications endpoints.

• What are the IT challenges and vertical communications challenges influencing growth gaps?
• How can you leverage factors like workspace evolution, technology adoption, meeting room modernization, and communications platform as a service (CPaaS) megatrends to achieve immense growth?
• Which growth opportunities are emerging due to changes in investment priorities, and communications & collaboration budgets?