Artificial intelligence (AI) has been embedded in telecommunications for over a decade, initially through rule-based automation and early machine learning applied to network optimization, fraud detection, and customer analytics. Even before 5G, communication service providers (CSPs) used AI to enable self-optimizing networks (SONs), predictive maintenance, and customer experience management—leveraging large volumes of operational and subscriber data to improve efficiency and service quality. However, these early deployments were often siloed and constrained by legacy systems, limiting AI’s role to augmenting human decision-making rather than transforming core operations and customer engagement.

• Which AI initiatives are powering next-generation business support systems (BSS) in the global mobile communications space?
• What are the various opportunities that generative AI (GenAI) and agentic AI support in enhancing existing BSS functions?
• How can your organization achieve massive growth by capitalizing on new opportunities that AI creates for BSS providers?