The business process management (BPM) or business process outsourcing services industry continues to grow, driven by digital transformation, AI adoption, and cost optimization pressures. Organizations are shifting from traditional labor arbitrage models to outcome-based engagements with automation, AI-driven analytics, and hyper-personalization of client interactions.

With the advancement of the digital era, organizations are increasingly outsourcing their technology, finance and accounting, trust and safety, customer experience, supply chain and procurement, human resource management, knowledge management, and other essential business processes. Intelligent automation and AI including generative AI and agentic AI are transforming and fundamentally redefining the BPM services value proposition.

• How is the influx of companies in global and local IT services, consulting, contact centers, and digital solutions influencing the growth of the BPM space?
• How can you utilize AI, data analytics, and automation to deliver quantifiable business value and achieve massive growth?
• What are the key investments in platform-driven BPM, industry-specific AI solutions, and advisory services that facilitate end-to-end digital transformation and growth?