Striving for excellent customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attention and investment opportunities into the CX management services space. Organizations use outsourcing as a competitive strategy to unlock a range of benefits, including cost savings, best-in-class technology, and business flexibility.

• How can outsourcing help your team access skilled talent, different locations, and delivery models while creating new avenues for growth?
  
• How can you examine the transformative megatrends in the global CX outsourcing services landscape and gain a competitive edge?
  
• What are the key industry drivers impacting the short-term and long-term growth of the CXM landscape?