In 2024, pent-up demand for travel boosted spending in this industry to nearly pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, prices for air and ground transportation, accommodations, and dining are high. Revenue growth is also expected due to increased spending by consumers on vacations/holidays compared to the past. Luxury travel is on the rise, and consumers are stretching their budgets to enjoy their holidays with more activities.

Customers want seamless, omnichannel journeys more than ever. Consumers want more personalized travel experiences. Travel and hospitality (T&H) companies are investing in data analytics to deliver customized itineraries, hospitality perks, and enhanced onboard flight experiences.

• What growth opportunities arise as prices for air and ground transportation, accommodations, and dining remain high due to increasing demand?
• How can AI-based chatbots and intelligent virtual assistants (IVAs) support your team in achieving growth within the contact center environment?
• What megatrends have emerged as contactless technology becomes more prominent in airport shops and dining establishments?