Communication & Collaboration Endpoints and Devices: Growth Opportunities
Modern workplace transformation is moving beyond periodic hardware/device upgrades. Now, organizations are embracing more integrated approaches that link equipment, software platforms, workplace experiences and business workflows. As this shift in investment priorities progressively evolves, providers can deliver differentiated benefits by enabling intelligent collaboration experiences, advanced security capabilities, AI-powered innovation and next-gen device management.
The next stage of growth will hinge on providers’ ability to:
- Deploy disruptive technologies like AI-led innovation for audio, video and workplace experiences.
- Accelerate industry convergence with smart, secure and manageable device ecosystems that are connected with enterprise workflows, and collaboration platforms.
- Identify innovative business models to create high-value opportunities in frontline work solutions, edge AI and smart office environments.
- Combat competitive intensity with platform integration, adoption of sustainable initiatives, and next-generation device management skills.
Communication and Collaboration Devices: What’s Changing and Why it Matters?
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Growth Challenges Providers Must Overcome
Organizations are progressively replacing legacy communication equipment with softphones, mobile unified communications (UC) applications, and collaboration platforms.
The rise of flexible work arrangements and shared workplaces is diminishing the requirement for dedicated devices across the workforce.
Enterprises are extending replacement cycles and delaying hardware refreshes to get the most out of their technological investments.
Frost & Sullivan’s analysis of enterprise IT investment priorities reveals that:
- 63% expect increased remote work involvement by 2028.
- 53% have mentioned that sophisticated security expertise is critical
- 50% of organizations are ready to invest more on device provisioning and administration.
Desktop & Cordless Phones: Growth Potential
- There are 40+ competing providers in the ecosystem.
- The top 5 leading providers contribute 57.5% of revenue.
Ready to capitalize on the growth opportunities shaping the future of communication and collaboration devices?
Explore Frost & Sullivan’s Growth Opportunity Analysis to identify competitive benchmarks and best practices that are defining the future of workplace technology.
Top 10 Growth Opportunities in Communication and Collaboration Endpoints and Devices, 2026
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Global Desktop, VoWLAN, and DECT Phones Market, 2024–2032
Thriving Amid Disruption: AI, Convergence, and the Shift to Next-generation Enterprise Voice
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