--- title: "Communication & Collaboration Endpoints and Devices: Growth Opportunities" description: Maximizing Success Through AI-driven Innovation, Intelligent Workplace Experiences, and Connected Device Ecosystems image: https://go.frost.com/hubfs/Images/2026/ICT/GO/UCC%20Endpoints/Tump.jpg --- ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) [![Frost_white_approved](https://go.frost.com/hubfs/Frost_white_approved.jpg) ](https://www.frost.com/) - [Industry](https://www.frost.com/research/industry/?utm_source=referal&utm_medium=hslinks) - [Solutions](https://www.frost.com/solutions/?utm_source=referal&utm_medium=hslinks) - [About](https://www.frost.com/about/?utm_source=referal&utm_medium=hslinks) - [Careers](https://www.frost.com/careers/?utm_source=referal&utm_medium=hslinks) - [Store](https://store.frost.com/?utm_source=referal&utm_medium=hslinks) - [Contact Us](https://www.frost.com/contact-us/?utm_source=referal&utm_medium=hslinks) - [Login](https://member.frost.com/login/?utm_source=referal&utm_medium=hslinks) - [Industry](https://www.frost.com/research/industry/?utm_source=referal&utm_medium=hslinks) - [Solutions](https://www.frost.com/solutions/?utm_source=referal&utm_medium=hslinks) - [About](https://www.frost.com/about/?utm_source=referal&utm_medium=hslinks) - [Careers](https://www.frost.com/careers/?utm_source=referal&utm_medium=hslinks) - [Store](https://store.frost.com/?utm_source=referal&utm_medium=hslinks) - [Contact Us](https://www.frost.com/contact-us/?utm_source=referal&utm_medium=hslinks) - [Login](https://member.frost.com/login/?utm_source=referal&utm_medium=hslinks) # Communication & Collaboration Endpoints and Devices: Growth Opportunities Maximizing Success Through AI-driven Innovation, Intelligent Workplace Experiences, and Connected Device Ecosystems Modern workplace transformation is moving beyond periodic hardware/device upgrades. Now, organizations are embracing more integrated approaches that link equipment, software platforms, workplace experiences and business workflows. As this shift in investment priorities progressively evolves, providers can deliver differentiated benefits by enabling intelligent collaboration experiences, advanced security capabilities, AI-powered innovation and next-gen device management. ##### The next stage of growth will hinge on providers’ ability to: - Deploy **disruptive technologies** like AI-led innovation for audio, video and workplace experiences. - Accelerate **industry convergence** with smart, secure and manageable device ecosystems that are connected with enterprise workflows, and collaboration platforms. - Identify **innovative business models** to create high-value opportunities in frontline work solutions, edge AI and smart office environments. - Combat **competitive intensity** with platform integration, adoption of sustainable initiatives, and next-generation device management skills. ##### *Communication and Collaboration Devices: What’s Changing and Why it Matters?* ### Access The Complete Growth Analysis --- ##### Growth Challenges Providers Must Overcome Software-first Collaboration Organizations are progressively replacing legacy communication equipment with softphones, mobile unified communications (UC) applications, and collaboration platforms. Hybrid Work Environments The rise of flexible work arrangements and shared workplaces is diminishing the requirement for dedicated devices across the workforce. Extended Device Lifecycles Enterprises are extending replacement cycles and delaying hardware refreshes to get the most out of their technological investments. --- ##### Frost & Sullivan’s analysis of enterprise IT investment priorities reveals that: - 63% expect increased remote work involvement by 2028. - 53% have mentioned that sophisticated security expertise is critical - 50% of organizations are ready to invest more on device provisioning and administration. ##### Desktop & Cordless Phones: Growth Potential - There are 40+ competing providers in the ecosystem. - The top 5 leading providers contribute 57.5% of revenue. --- Ready to capitalize on the growth opportunities shaping the future of communication and collaboration devices? Explore Frost & Sullivan’s Growth Opportunity Analysis to identify competitive benchmarks and best practices that are defining the future of workplace technology. ![Communication and Collaboration Endpoints and Devices](https://go.frost.com/hubfs/Images/2026/ICT/GO/UCC%20Endpoints/THump2.jpg) ### Top 10 Growth Opportunities in Communication and Collaboration Endpoints and Devices, 2026 Unlock Growth Through AI-driven Device Innovation [Click Here for Instant Access](https://store.frost.com/top-10-growth-opportunities-in-communication-and-collaboration-endpoints-and-devices-2026.html?utm_campaign=ICT05_TG09_UCCEndpointsDevices_Jul26) ![Global Desktop, VoWLAN, and DECT Phones](https://go.frost.com/hubfs/Images/2026/ICT/GO/UCC%20Endpoints/THump1.jpg) ### Global Desktop, VoWLAN, and DECT Phones Market, 2024–2032 Thriving Amid Disruption: AI, Convergence, and the Shift to Next-generation Enterprise Voice [Click Here for Instant Access](https://store.frost.com/global-desktop-vowlan-and-dect-phones-market-2024-2032.html?utm_campaign=ICT05_TG09_UCCEndpointsDevices_Jul26) **Sign up for a complimentary Growth Pipeline Dialog™** A Growth Pipeline Dialog is a structured discussion with our growth experts providing unparalleled technology intelligence and proven implementation best practices. This discussion will spark innovative thinking and help generate a pipeline of growth opportunities you can leverage to maximize your company’s future growth potential. Upon completing the dialog session, you will receive a $1,000 honorarium as a token of our appreciation, which can be used towards the purchase of our products or services. [Talk to our experts today! ](https://insights.frost.com/gpdialog?hsCtaTracking=2540db65-be35-44dd-abb4-f667210b0fde%7C973ed019-8950-4e26-8c86-4b58d2df9b85&hsLang=en) ![drive-growth-image-scaled-2](https://go.frost.com/hubfs/drive-growth-image-scaled-2.jpg "drive-growth-image-scaled-2") [![F&S-logo_Blue-Background](https://go.frost.com/hubfs/F%26S-logo_Blue-Background.jpg) ](https://www.hubspot.com/) Your Transformational Growth Journey Starts Here Schedule a complimentary [Growth Dialog](https://go.frost.com/gpdialog?campaign_source=HSfooter&hsLang=en) Subscribe to our [Growth Opportunity Newsletters](https://go.frost.com/gpdialog?campaign_source=HSfooter&hsLang=en) 7550 IH 10 West, Suite 400, San Antonio, TX 78229 +1 877 463 7678 • hello@frost.com facebook icon instagram icon linkedin icon youtube icon twitter icon ### Solutions - [Events](https://www.frost.com/event/live-events/) - [Growth Advisory](https://www.frost.com/analytics/) - [Growth Opportunity Analytics](https://www.frost.com/analytics/) - [Leadership Councils](https://www.frost.com/leadership-councils/) ### About Us - [Our History](https://www.frost.com/about/our-history/) - [Our Values](https://www.frost.com/careers/values/) - [Corporate Information](https://www.frost.com/about/corporate-information/) - [Careers](https://www.frost.com/careers/) ### Media & Partnerships - [Media Contacts](https://www.frost.com/media/media-contacts/) - [Press Releases](https://www.frost.com/media/press-releases/) - [Analyst Relations](https://www.frost.com/media/analyst-relations/) - [Knowledge Partners](https://www.frost.com/analytics/industry/knowledge-partners/) - [GO News](https://www.frost.com/blog/) - [Newsletter Archives](https://go.frost.com/hubfs/GON/Archives/GON-Archives.html) Copyright © 2026 Frost & Sullivan. All Rights Reserved. [Privacy Policy | ](https://www.frost.com/privacy-notice/) [Disclaimer ](https://www.frost.com/disclaimer/)