What Are the Game-changing Growth Opportunities for Customer Experience in the Travel and Hospitality Landscape?
Pent-up demand compels businesses to invest in artificial intelligence and automation
Overview
The travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally. Preparing for a post-pandemic future is top of mind for T&H companies, as they must navigate cyclical demand for travel with an ever-changing balance of live agents and self-service.
Why are many companies investing in contact center solutions?
Why do sustainability and corporate social responsibility (CSR) remain major executive priorities?
How will the emergence of new interaction channels like refreshed interactive voice response (IVR), bots, and intelligent virtual assistants (IVAs) drive growth?
What is the status of digital transformation in contact center organizations?
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