Frost Radar–Which Growth Opportunities Will Transform Business Process Management Services?
A benchmarking system to spark companies to action—innovation that fuels new deal flow and growth pipelines
Overview
Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business objectives.
How has the influx of consulting services, contact center services, and digital solutions companies impacted the competitive intensity of this landscape?
How will the growing need for digital transformation technology solutions pave the way for the transformation of this landscape?
How can your team benefit from customized, industry-specific solutions that create value and achieve business outcomes?
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