Which Growth Opportunities Will Equip Frontline Workers with Digital Tools and Ensure Success Amid Skilled Labor Shortages?

The right communications solutions boost frontline worker productivity, comfort, and safety

Overview

Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately 2.5 Billion deskless/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. Frontline workers comprise a diverse category of workers who typically do not perform their job tasks full-time at a desk. Other characteristics that frontline workers have in common include indoor or outdoor mobility and the need for wireless connectivity, hands-free communication tools, ruggedized communications devices, and integration with vertical apps and/or IoT (Internet of Things) devices.

  • How will frontline worker communication and collaboration requirements differ based on the job tasks they perform?
  • Why is there a need for clearly defined frontline worker strategies among technology vendors and service providers?
  • Which tools can be used to enhance frontline worker productivity, comfort, compliance, and safety, while ensuring massive growth?

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