Customer Experience Management Services in Europe: What Are the Game-Changing Growth Opportunities?
Higher expectations for services at lower costs cause customer experience management providers to innovate and drive efficiencies
Overview
Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally focused providers. CX management providers contend with growing expectations of delivering improved services at a lower cost.
How can your team actively implement efficiency initiatives and expand digital, automation and AI efforts to reduce costs while expanding their services and revenue opportunities?
What are the transformative megatrends that can help you thrive amidst the transformation of the European CX management services space?
What is the growth potential of major segments in the CX management landscape based on factors like fulfillment region, service function, industry verticals, born-digital vs. traditional companies, industry share, and channels of contact?
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