Overview

Customers want seamless, omnichannel journeys more than ever, yet only 31% of travel and hospitality organizations can deliver on this wish. Consumers want more personalized travel experiences - travel and hospitality companies are investing in data analytics to allow them to deliver customized itineraries, hospitality perks, and improved onboard flight experiences.

The infusion of AI further enables businesses to automate personalized journeys for their customers. AI-based chatbots and intelligent virtual assistants (IVA) enhance CX in the contact center environment, while analytics improve targeted marketing and drive a higher close rate.

• How is the prominence of contactless technology in airport shops and dining establishments creating new avenues of growth?
• How can your team capitalize on AI and machine learning to manage revenue better with predictive pricing models and process automation?
• How will the implementation plans of interaction channels, applications, and solutions in the contact center environment influence the growth curve of the travel and hospitality (T&H) industry?

Quick links

Click here to download the sample of this analysis

Already a member? Click here to access the analysis

Frost Honorarium Program

Unlock a $1,000 Incentive with a Complimentary Growth Dialog

Engage with our industry experts for a discussion to explore new growth opportunities for your business.

As a token of appreciation, you will receive a $1,000 honorarium—redeemable towards any of our products or services.

Schedule Your Growth Dialog Today!