---
title: Information and Communications Technology - Growth Opportunity Newsletter
description: Seize opportunities for growth in the transformative landscape of the Internet of Things, Cloud, Metaverse, networks, artificial intelligence, and more.
image: https://go.frost.com/hubfs/GON/2025/March/ICT/ICTMeta_Mar25.jpg
---

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**Growth Opportunity Newsletter – Information & Communications Technology** | *A Transformational Growth Journey Powered by the Growth Pipeline Engine*

[![The Top 50 Technologies Driving Global Innovation and Commercial Growth](https://insights.frost.com/hs-fs/hubfs/GON/2025/Sliders/Banner%20Images/Top50Tech_SB_Jan25.jpg?width=1200&length=1200&name=Top50Tech_SB_Jan25.jpg) ](https://go.frost.com/top50technologies2025?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictsb1&hsLang=en)

[![Frost Radar – What Are the Key Growth Drivers for Wavelength Services in North America? ](https://insights.frost.com/hs-fs/hubfs/GON/2025/Sliders/Banner%20Images/ICTSB2_Mar25.jpg?width=1200&length=1200&name=ICTSB2_Mar25.jpg) ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=sb2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictsb2&hsLang=en)

[![How Can You Improve Your Data Security Posture Management Practices?](https://insights.frost.com/hs-fs/hubfs/GON/2025/Sliders/Banner%20Images/ICTSB3_Mar25.jpg?width=1200&length=1200&name=ICTSB3_Mar25.jpg) ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=sb3&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictsb3&hsLang=en)

[![What Are the Groundbreaking Advances in the Webinars and Virtual Events Landscape?](https://insights.frost.com/hs-fs/hubfs/GON/2025/Sliders/Banner%20Images/ICTSB4_Mar25.jpg?width=1200&length=1200&name=ICTSB4_Mar25.jpg) ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=sb4&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictsb4&hsLang=en)

[![What Are the Growth Opportunities for Customer Experience in the Manufacturing Industry?](https://insights.frost.com/hs-fs/hubfs/GON/2025/Sliders/Banner%20Images/ICTSB5_Mar25.jpg?width=1200&length=1200&name=ICTSB5_Mar25.jpg) ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=sb5&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictsb5&hsLang=en)

[![What Are the Global Macroeconomic Risks and Growth Opportunities Emerging from Trump 2.0?](https://insights.frost.com/hs-fs/hubfs/GON/2025/Sliders/Banner%20Images/EI_SB_Mar25.jpg?width=1200&length=1200&name=EI_SB_Mar25.jpg) ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=sb6&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictsb6&hsLang=en)

## Top Growth Opportunities

![European UCaaS: Which Growth Opportunities Will Pave the Way for Transformation?](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTGO1_Mar25_GIF.gif)

Unified Communications

##### Emerging Growth Opportunities in the Unified Communications as a Service (UCaaS) Industry

- How are return-to-office megatrends influencing UCaaS technology investments?
- What role does AI adoption play in the future of UCaaS investments?
- Why do cloud-native solutions and mobile user experiences outperform traditional deployment models?

[ Download Now ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=go1&gonig=go1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgo1&hsLang=en)

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![Which Best Practices Drive Growth in the Cloud-Native Application Protection Platform (CNAPP) Industry?](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTGO2_Mar25_GIF.gif)

Cybersecurity

##### Achieve Exponential Growth in the Cloud-Native Application Protection Platform (CNAPP) Industry

- Why is integrating security early in the application development life cycle important?
- What capabilities does CNAPP help converge and drive growth?
- In which industries are air-gapped/on-premises CNAPP solutions especially relevant?

[ Download Now ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=go2&gonig=go2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgo2&hsLang=en)

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![What Are the Growth Opportunities in the SaaS Security Posture Management Industry?](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTGO3_Mar25_GIF.gif)

Cybersecurity

##### Opportunities in the Software-as-a-Service (SaaS) Security Posture Management Industry

- What role does SaaS security posture management (SSPM) play in improving the security posture?
- How can organizations protect sensitive data across various SaaS platforms?
- Why is it difficult for businesses to enforce consistent security policies across a fragmented SaaS environment?

[ Download Now ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=go3&gonig=go3&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgo3&hsLang=en)

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## Top Strategic Imperatives for Growth

##### Are you ready to embrace the transformation in the information and communications technology industry and thrive in enterprise wireless services and cloud landscapes?

![6G and New Frontiers in Wireless Technology: 8 Strategic Imperatives for Communication Service Providers (CSPs) to Future-Proof Growth](https://go.frost.com/hs-fs/hubfs/GON/2024/October/IND/INDGI2_Oct24.jpg?width=800&height=550&name=INDGI2_Oct24.jpg)

## 6G and New Frontiers in Wireless Technology: 8 Strategic Imperatives for Communication Service Providers (CSPs) to Future-Proof Growth

- Harnessing disruptive technologies by integrating non-terrestrial networks (NTNs) and developing AI-native 6G to drive growth.
- Identifying growth prospects that help enable massive communications and optimize energy usage.
- Capitalizing on innovative business models and enabling spectrum sharing to achieve growth.

[READ MORE](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=si1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictsi1&hsLang=en)

![Driving Business Transformation: 8 Forces that Digital Transformation Service Providers Shouldn't Ignore](https://go.frost.com/hs-fs/hubfs/GON/2025/February/ICT/ICTSI1_Feb25.jpg?width=800&height=550&name=ICTSI1_Feb25.jpg)

## Driving Business Transformation: 8 Forces that Digital Transformation Service Providers Shouldn't Ignore

- Capitalizing on industry convergence, vertical-specific solutions, and new growth opportunities.
- Addressing internal challenges like skill gaps and geopolitical factors like macroeconomic challenges and regional compliance to achieve growth.
- Uncovering innovative business models for diversification, differentiation, and exponential growth.

[READ MORE](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=si2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictsi2&hsLang=en)

 6G Network Infrastructure

 Managed Digital Transformation Services

## Frost Radar and Growth Perspectives

![Frost Radar – What Best Practices Drive Massive Growth in Internet of Things and Non-Licensed Low-Power Wide-area Network Connectivity Platforms?](https://go.frost.com/hubfs/GON/2022/April/ICT/Images/ICTGI2_Apr22.jpeg)

IoT and Edge

#### Non-Licensed LPWAN Connectivity Platforms

What industries are expected to lead the growth of low-power wide-area network (LPWAN) technology in the future?

[ Download Sample ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=fr1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfr1&hsLang=en)

![Frost Radar – What Are the Growth Drivers of Private Multi-Access Edge Computing in APAC?](https://go.frost.com/hubfs/GON/2022/October/ICT/Images/ICTGI6_Oct22.jpeg)

IoT and Edge

#### Private Multi-Access Edge Computing

What are the key advantages of using private multi-access edge computing (MEC) for real-time industrial applications?

[ Download Sample ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=fr2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfr2&hsLang=en)

![Frost Radar – What Are the Top Companies Transforming Dedicated Internet Access in North America?](https://go.frost.com/hubfs/GON/2023/December/ICT/Images/ICTGI1_Dec23.jpg)

Enterprise Network Services

#### Dedicated Internet Access (DIA)

How do DIA services support the growing demand for high-performing, reliable cloud connectivity?

[ Download Sample ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=fr3&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfr3&hsLang=en)

![Frost Radar – What Strategic Imperatives Fuel Growth in Human Risk Management?](https://go.frost.com/hubfs/Imported%20sitepage%20images/%7B80a9e738-98a0-46a4-9a8b-85eb31c4b677%7D_ADSGO1_Jun21-1.jpg)

Cybersecurity

#### Human Risk Management

How is the human risk management landscape evolving in response to cybersecurity threats and remote work?

[ Download Sample ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=fr4&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfr4&hsLang=en)

![Frost Radar – Which Factors Boost the Growth Opportunities in the Global External Attack Surface Management (EASM) Industry?](https://go.frost.com/hubfs/GON/2025/February/ICT/ICTGO2_Feb25.jpg)

Cybersecurity

#### Growth Drivers in External Attack Surface Management

Why is North America leading the external attack surface management industry, and what factors contribute to this?

[ Download Sample ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=fr5&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfr5&hsLang=en)

![What Strategic Imperatives Should Companies Focus on to Become Leaders in the Deep Observability Industry?](https://go.frost.com/hubfs/GON/2025/February/ICT/ICTG03_Feb25.jpg)

Cybersecurity

#### Strategic Imperatives Impacting Deep Observability

How does deep observability help organizations ensure system performance, security, and reliability?

[ Download Sample ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gi1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgi1&hsLang=en)

![Unified Communication as a Service (UCaaS) in North America: Which Opportunities Showcase Vast Growth Potential? ](https://go.frost.com/hubfs/GON/2024/January/ICT/Images/ICTGI3_Jan24.jpg)

Unified Communications

#### Unified Communication as a Service (UCaaS)

How are price pressures affecting the growth rates of unified communications-as-a-service providers in North America?

[ Download Sample ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gi2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgi2&hsLang=en)

![How Can Your Team Optimize Growth Strategies in the North American Mobile Industry?](https://go.frost.com/hubfs/GON/2023/October/ICT/Images/ICTGI1_Oct23.jpg)

Enterprise Wireless Services

#### Opportunities in the North American Mobile Industry

How is your company adapting to the growing demand for high-speed broadband and mobile data services in North America?

[ Download Sample ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gi3&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgi3&hsLang=en)

## Transformational Journey Exclusives

##### What are the major growth opportunities transforming the information and communications technologies (ICT) landscape?

![Which ICT Growth Opportunities Will Spur Technology Breakthroughs in 2025?](https://go.frost.com/hubfs/GON/GIL%20Community%20Newsletter%20-%2030789/2021/August/ICT/Images/ICTGO2_Aug21.jpg)

ICT

##### Which ICT Growth Opportunities Will Spur Technology Breakthroughs in 2025?

How can your organization leverage cloud services, generative AI, and emerging ICT technologies to stay ahead of the competition in 2025?

**Discover Now!**

[ Download Now ](https://go.frost.com/gc/ict/2025outlook?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icto1&hsLang=en)

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![Unlocking Top Growth Prospects in AI-Powered Webinars and Virtual Events](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTTJ1_Mar25.jpg)

Unified Communications

##### Unlocking Top Growth Prospects in AI-Powered Webinars and Virtual Events

How can your teams leverage AI-powered automation and data analytics to enhance web events and stay ahead of emerging megatrends?

**Explore Opportunities!**

[ Download Now ](https://go.frost.com/go/ict/k981_webinarsvirtualeventsmarket?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttj1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/03/archive#popup_module_17277722525443)

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![Transformational Growth Leadership: An Interview with Mani Vembu, CEO at Zoho](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTTJ2_Mar25.jpg)

Cloud

##### Transformational Growth Leadership: An Interview with Mani Vembu, CEO at Zoho

Krishna Baidya, Growth Expert, ICT at Frost & Sullivan, interviews Mani Vembu, the newly appointed CEO at Zoho, to shed light on the company’s future vision.

**Watch Now!**

[ Download Now ](https://www.frost.com/growth-opportunity-news/information-communications-technology/cloud/transformational-growth-leadership-an-interview-with-mani-vembu-ceo-at-zohotgl-zoho-cim-rg/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttj2)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/03/archive#popup_module_17277724325473)

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![5G Open and Virtual RAN: The Future of Wireless Networks](https://go.frost.com/hubfs/Images/GCN%20Images/ICT/2020/December/%7B198156f5-c2f7-4a60-8ccf-ecb761e5ebe1%7D_ICTGI6_Dec20.jpg)

Enterprise Wireless Services

##### 5G Open and Virtual RAN: Opportunities Driving The Future of Wireless Networks

How is the wireless network industry transforming with the open radio access network (O-RAN) and virtualized RAN (vRAN), and how will it impact traditional networking landscapes?

**Seize Growth!**

[ Download Now ](https://www.frost.com/growth-opportunity-news/information-communications-technology/enterprise-wireless-services/5g-open-and-virtual-ran-the-future-of-wireless-networks-tgc-gos-cim-rg/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttj3)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/03/archive#popup_module_174122715228516)

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![Fueling Growth and Digital Transformation with IoT Professional Services](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTTJ4_Mar25.jpg)

IoT and Edge

##### Fueling Growth and Digital Transformation with IoT Professional Services

How has the Internet of Things (IoT) become a transformative force in reshaping organizations’ operations and customer interaction? Why is a well-structured IoT strategy essential for digital transformation?

**Find Out Now!**

[ Download Now ](https://www.frost.com/growth-opportunity-news/information-communications-technology/iot-edge/iot-made-easy-fueling-growth-and-digital-transformation-with-iot-professional-services-igfr-cim-rg/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttj4)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/03/archive#popup_module_17412271522868)

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![Innovators in Action: Leading the Low-Code Application Platforms (LCAPs) Revolution](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTTJ5_Mar25.jpg)

Cloud

##### Innovators in Action: Leading the Low-Code Application Platforms (LCAPs) Revolution

How are you digitalizing operations while keeping up with disruptive technologies and a shortage of skilled IT resources, and how is this influencing the evolution of the global LCAP landscape?

**Implement Best Practices!**

[ Download Now ](https://www.frost.com/growth-opportunity-news/information-communications-technology/cloud/innovators-in-action-leading-the-low-code-application-platforms-lcaps-revolution-igfr-cim-rg/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttj5)

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#### Frost Growth Experts

[![Frost Growth Experts](https://go.frost.com/hubfs/GON/2024/Other/FGE%20New%20Banner.jpg) 

](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=fge&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfge&hsLang=en)

Are you a Subject Matter Expert (SME), retired industry professional, or scholar looking to leverage your expertise? Join Frost Growth Experts, an international community where top professionals collaborate to solve business-critical growth challenges. 

Together, we drive success for corporations, industry experts, and Frost & Sullivan, creating value for all.

At Frost Growth Experts, you'll work on project-based initiatives, allowing you to apply your knowledge in meaningful ways. Whether you're passionate about engaging in paid projects or contributing to community efforts to create social change, we invite you to be a part of our network!

[Click here](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=fge&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfge&hsLang=en) to learn more about joining us

[ Join the Network ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=fge&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfge&hsLang=en)

Growth Webinar Key Takeaways

### Satellite Direct-to-Device (D2D) and Low Earth Orbit (LEO) Communications

Our Growth Webinar on Enterprise Wireless Services delved into the fascinating realm of "*How Will New Approaches to Satellite Communications Impact Terrestrial and Non-Terrestrial Services?*" and featured experts like **Mei Lee Quah **(Growth Expert and Research Director, ICT at Frost & Sullivan) and **Susan White **(Head of Strategy and Portfolio Marketing at Netcracker Technology).

Their dynamic discussion explored transformation drivers, challenges, disruptive technologies, and best practices in satellite communications.

Schedule a Growth Pipeline Dialog with our experts to dive into the growth priorities for your organization:

[**Schedule Your Growth Dialog** ](https://go.frost.com/gpdialog?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictvideo&hsLang=en)

## Frost Perspectives

##### Driving Business Transformation: 8 Forces that Digital Transformation Service Providers Shouldn’t Ignore

Today, rapid technological progress is disrupting industries and job functions, making digital transformation an essential priority for enterprises, technology providers, manufacturers, and end customers. This shift goes beyond the piecemeal adoption of AI, cloud computing, the Internet of Things (IoT), and 5G.

It demands holistic restructuring of legacy workflows, data strategies, and organizational culture to ensure that these technologies work in harmony with existing infrastructure. Navigating this transformation is complex, and many organizations find themselves overwhelmed by the scale and pace of change.

[![Driving Business Transformation: 8 Forces that Digital Transformation Service Providers Shouldn’t Ignore](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/cloud/driving-business-transformation-8-forces-that-digital-transformation-service-providers-shouldnt-ignore-topsi-cim-rg/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictai1)

##### 5G in China: A Global Change Catalyst

A key finding that emerged amidst the push for greater industrialization and ongoing digital transformation is that a radical shift in approach to industrial solutions is needed for continued performance improvement from all angles. Incremental improvements that had delivered steady growth in past years will no longer suffice. In the same way that analog solutions gave way to digital solutions, wired connectivity solutions will have to give way to wireless connectivity solutions, and siloed approaches will have to give way to end-to-end, instantaneous approaches.

This is not to say that analog, wired connectivity, and solutions built with silo mindsets will simply vanish overnight. Quite the contrary. It is more likely that certain aspects in certain scenarios will render digital, wireless connectivity, and solutions built using an end-to-end, instantaneous approach as the solutions of choice due to their better match to need and overall cost-effectiveness.

[![5G in China: A Global Change Catalyst ](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/5g-in-china-a-global-change-catalyst/?gid=ai2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictai2)

##### Accelerating Network Transformation: How SD-WAN Is Driving Change in Traditional Network Services

The proliferation of AI, machine learning (ML), and the Internet of Things (IoT) places unprecedented demands on network infrastructure. As a result, digitizing network management and undertaking network transformation is becoming a prerequisite for growth.

Today, software-defined wide area networks (SD-WANs) offer an ideal solution for managing increasingly complex enterprise networks and application environments across multiple locations. By combining connectivity options—direct internet access, wireless, broadband, and ethernet—SD WAN optimizes traffic flow over different technologies. This enhances application performance, streamlines network automation, and centralizes network operations.

[![Accelerating Network Transformation: How SD-WAN Is Driving Change in Traditional Network Services](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/enterprise-network-services/accelerating-network-transformation-how-sd-wan-is-driving-change-in-traditional-network-services-topsi-cim-rg/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictai3)

##### Understanding the Enterprise Network Services Transformation: Revolutionizing Connectivity for a Digital-First Era

As enterprises navigate a digital-first era, the role of network service providers is being redefined. The shift from traditional connectivity to comprehensive digital infrastructure solutions is empowering businesses to embrace transformative technologies like AI, multi-cloud management, and advanced connectivity platforms.

In this dynamic landscape, service providers are becoming strategic partners, enabling enterprises to scale operations, optimize efficiency, and drive innovation. By leveraging advanced technologies such as software-defined wide area networks (SD-WANs), AI-driven automation, and cloud-centric solutions, they enhance network performance, reduce costs, and ensure seamless connectivity. Frost & Sullivan’s webinar on “Evolving Network Services in 2024: Key Drivers Revolutionizing the Role of Network Providers in a Digital-First Era,” explored the groundbreaking megatrends and strategies that are reshaping the future of enterprise networks.

[![Understanding the Enterprise Network Services Transformation: Revolutionizing Connectivity for a Digital-First Era](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/enterprise-wireless-services/understanding-the-enterprise-network-services-transformation-revolutionizing-connectivity-for-a-digital-first-era-kts-cim-sn/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictai4)

##### AI-Driven Customer Experience: Innovative Strategies to Elevate CX in 2025

The customer experience (CX) landscape is evolving rapidly, powered by advancements in artificial intelligence (AI), emotional intelligence, and seamless self-service solutions. These innovations are enabling businesses to create personalized, engaging, and efficient interactions that drive growth and satisfaction. As organizations prepare for 2025, integrating AI into CX strategies offers unparalleled opportunities to enhance customer loyalty, optimize agent workflows, and improve operational efficiency.

[![AI-Driven Customer Experience: Innovative Strategies to Elevate CX in 2025](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/contact-center-solutions/ai-driven-customer-experience-innovative-strategies-to-elevate-cx-in-2025-kts-cim-sn/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictai5)

## Press Releases

- B2B Digital Payment
- Public Safety
- Next-Generation 911

##### Checkbook Applauded by Frost & Sullivan for Transformational Innovation in Providing an Efficient and Unified B2B Digital Payment System

Frost & Sullivan analyzed the business-to-business (B2B) digital payment industry and based on its analysis, recognizes Checkbook with the 2025 United States Transformational Innovation Leadership Award. The company leads the B2B digital payment transformation by delivering a solution that challenges traditional payment methods. Its platform offers businesses a more efficient and reliable way to manage payments without the payee’s prior enrollment.

This one-sided payment system revolutionizes the process by eliminating the need for recipients to provide any details upfront. By enabling payments through email or phone numbers, Checkbook reduces onboarding friction for recipients, accelerating the payment process. The platform also integrates real-time payments into everyday business operations, offering companies efficient and reliable payment solutions. This focus on simplifying the payee experience fills a long-standing gap in the B2B payment space where pre-enrollment is typically required.

[![Checkbook Applauded by Frost & Sullivan for Transformational Innovation in Providing an Efficient and Unified B2B Digital Payment System](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/checkbook-applauded-by-frost-sullivan-for-transformational-innovation-in-providing-an-efficient-and-unified-b2b-digital-payment-system/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictpr1)

##### Frost & Sullivan Recognizes RapidSOS with the 2024 Product Leadership Award for Enhancing Public Safety Through Next-Gen Emergency Response Technology

Frost & Sullivan analyzed the North American public safety industry and, based on its findings, recognizes RapidSOS with the 2024 Product Leadership Award. RapidSOS is an AI-powered intelligent safety company headquartered in New York City that provides real-time data intelligence to first responders during emergencies, optimizing how 911 telecommunicators and emergency personnel gather and leverage data during critical incidents.

RapidSOS continuously innovates its intelligent safety platform, enabling first responders and 911 to detect and swiftly respond to emergencies. One of these innovations is AI-driven RapidSOS UNITE, a sophisticated platform that integrates critical communication workflows and data from multiple sources like security cameras, medical profiles, telematics, and wearables to surface life-saving information in one coherent, actionable view.

[![Frost & Sullivan Recognizes RapidSOS with the 2024 Product Leadership Award for Enhancing Public Safety Through Next-Gen Emergency Response Technology](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/frost-sullivan-recognizes-rapidsos-with-the-2024-product-leadership-award-for-enhancing-public-safety-through-next-gen-emergency-response-technology/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictpr2)

##### AT&T Applauded by Frost & Sullivan for Proactively Enhancing Public Safety with Next Generation 911 (NG911)

Frost & Sullivan analyzed the next-generation 911 industry and, based on its analysis, recognizes AT&T with the 2024 US Market Leadership Award, for the sixth consecutive year. The company’s comprehensive and transformational approach to public safety enhances situational awareness, expands incident intelligence, and dramatically improves outcomes during critical events.

In particular, the convergence of FirstNet® with AT&T’s Emergency Services IP Network (AT&T ESInet™) enables an ecosystem where citizens and connected assets can send IP-based communications to emergency call centers (ECCs) that can efficiently consolidate and forward this information to the appropriate first responders, dramatically improving emergency response efforts. The AT&T ESInet™ service model has been in production since 2018, and it provides a nationally distributed, geographically diverse, and redundant service architecture designed to enhance the customer service experience.

[![AT&T Applauded by Frost & Sullivan for Proactively Enhancing Public Safety with Next Generation 911 (NG911) ](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/att-applauded-by-frost-sullivan-for-proactively-enhancing-public-safety-with-next-generation-911-ng911/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictpr3)

## Transformational Growth

***How can Leaders and Companies Achieve Transformational Growth?***

Fueling growth starts with a strategic approach comprising three key components: **Growth Content, Growth Community, and Growth Coaching.**

**Growth Content **aids in identifying top growth opportunities, Frost Radars, and best practices.

**Growth Community** offers a platform for networking and collaboration via innovation workshops and webinars.

**Growth Coaching** supports growth initiatives through executive coaching clinics, expert growth coaches, and ad hoc interactions.

[ Learn More ](https://www.frost.com/analytics/industry/information-communications-technology/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttg1&#gform_wrapper_22)

![Transformational Growth](https://go.frost.com/hs-fs/hubfs/GON/2024/OTHRE/TG-3GC.png?width=800&height=800&name=TG-3GC.png)

## Growth Webinars

##### Our webinars are renowned among industry leaders for their thought-provoking sessions that foster collaboration and drive transformation. Join our upcoming webinars to discover how your organization can leverage new opportunities to enable transformational growth and thrive amid rising competitive intensity.

[How Are Non-Traditional Solution Providers Disrupting the Contact Center Ecosystem?](https://frost.zoom.us/webinar/register/6217393484944/WN_9A6Ij9uZRciYHC-fe1ezUQ#/registration)  
[*On-Demand*](https://frost.zoom.us/webinar/register/6217393484944/WN_9A6Ij9uZRciYHC-fe1ezUQ#/registration)

##### Contact Center Solutions

**How Are Non-Traditional Solution Providers Disrupting the Contact Center Ecosystem?**: Diving into Emerging Opportunities and Competitive Dynamics

On-Demand

[![How Are Non-Traditional Solution Providers Disrupting the Contact Center Ecosystem?: Diving into Emerging Opportunities and Competitive Dynamics](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://frost.zoom.us/webinar/register/6217393484944/WN_9A6Ij9uZRciYHC-fe1ezUQ#/registration)

[Top 50 Technologies – 2025](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=top50&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttop50&hsLang=en)  
[Mar 11th, 2025 – 5:00 PM SGT](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=top50&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttop50&hsLang=en)  
[Mar 11th, 2025 – 9:00 AM EDT](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=top50&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttop50&hsLang=en)

##### TechVision

**Top 50 Technologies Shaping 2025**: Emerging Innovations Driving Competitive Advantage and Growth Opportunities

Asia-Pacific – Mar 11th, 2025 5:00 PM SGT

Global – Mar 11th, 2025 9:00 AM EDT

[![Top 50 Technologies Shaping 2025](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=top50&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=icttop50&hsLang=en)

[• Growth Opportunities](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gctt1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgctt1&hsLang=en)  
[• Manufacturing](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gctt1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgctt1&hsLang=en)  
[• Machines](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gctt1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgctt1&hsLang=en)

##### Growth Processes

Explore the major growth opportunities impacting manufacturing, mergers and acquisitions, economy, strategy, vision, innovation, leadership, and more.

March 2025

[![Career Tracks and Growth Processes](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gctt1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgctt1&hsLang=en)

[• UCC, Network & Wireless Services](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gctt2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgctt2&hsLang=en)  
[• Cloud, Metaverse, IoT, and AI](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gctt2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgctt2&hsLang=en)  
[• Contact Centers & Data Centers](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gctt2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgctt2&hsLang=en)

##### On-Demand Webinars

Which growth opportunities are transforming unified communications and collaboration (UCC), IoT and Edge, metaverse, data centers, colocation services, enterprise wireless and enterprise network services, AI, cloud, and contact center solutions?

On-Demand

[![Career Tracks and Growth Processes](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=gctt2&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgctt2&hsLang=en)

## Featured

##### **Best Practices Recognition**

What are the top companies across various regions and industries in terms of leadership and innovation?

[ Learn More ](https://www.frost.com/analytics/best-practices-recognition/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictawbt)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/03/archive#popup_module_17277725421413)

### Request More Information

##### **Economic Analytics**

Top 10 growth opportunities in the global economy: How can your team grow exponentially in 2025?

[ Learn More ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=ei1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictei1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/03/archive#popup_module_17277726212243)

### Request More Information

##### **Business & Financial Services**

Frost Radar–What are the game-changing growth opportunities in the embedded payments industry?

[ Learn More ](https://go.frost.com/information-communications-technologies-newsletter/25/03/content?gid=bfs1&utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictbfs1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/03/archive#popup_module_17277726389043)

### Request More Information

## Upcoming Frost & Sullivan Events

[![21st Annual Customer Contact East](https://go.frost.com/hs-fs/hubfs/GON/2024/August/General/GENTGP_Aug24.png?width=800&height=550&name=GENTGP_Aug24.png) ](https://www.customercontactmindxchange.com/east/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve2)

##### [ 21st Annual Customer Contact East ](https://www.customercontactmindxchange.com/east/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve2)

 Apr 06, 2025, 8:00 AM —  Apr 09, 2025, 4:15 PM

 Marriot Harbor Beach Resort and Spa, Fort Lauderdale, FL

##### A Frost & Sullivan Executive MindXchange

[ Learn More ](https://www.customercontactmindxchange.com/east/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve2)

[![Innovation Workshop & Tour: A Quarterly Series](https://go.frost.com/hs-fs/hubfs/GON/2024/May/General/GENSI_May24.jpg?width=800&height=550&name=GENSI_May24.jpg) ](https://www.frost.com/events/innovation/workshop-tour/q2/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve3)

##### [ Innovation Workshop & Tour: A Quarterly Series ](https://www.frost.com/events/innovation/workshop-tour/q2/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve3)

 May 06, 2025, 8:30 AM —  4:45 PM

 3M Innovation Center, USA

##### Innovating with GenAI

[ Learn More ](https://www.frost.com/events/innovation/workshop-tour/q2/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve3)

[![Customer Experience 2025](https://go.frost.com/hs-fs/hubfs/GON/2024/May/General/GENGG_May24.jpg?width=800&height=550&name=GENGG_May24.jpg) ](https://www.customercontactmindxchange.com/cx/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve4)

##### [ Customer Experience 2025 ](https://www.customercontactmindxchange.com/cx/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve4)

 Jun 24, 2025, 8:00 AM —  Jun 26, 2025, 5:00 PM

 Omni Los Angeles Hotel at California Plaza, Los Angeles, CA

##### A Frost & Sullivan Executive MindXchange

[ Learn More ](https://www.customercontactmindxchange.com/cx/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve4)

[![Innovation Workshop & Tour: A Quarterly Series](https://go.frost.com/hs-fs/hubfs/GON/2024/September/General/Upcoming_Event_Banner_Sep24.png?width=800&height=550&name=Upcoming_Event_Banner_Sep24.png) ](https://www.frost.com/events/innovation/workshop-tour/q3/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve5)

##### [ Innovation Workshop & Tour: A Quarterly Series ](https://www.frost.com/events/innovation/workshop-tour/q3/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve5)

 Sep 15, 2025, 12:00 PM —  Sep 17, 2025, 12:00 PM

 Georgia Tech Advanced Technology Development Center (ATDC), USA

##### Supporting Transformative Innovation

[ Learn More ](https://www.frost.com/events/innovation/workshop-tour/q3/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=goneve5)

[![Frost and Sullivan Institute](https://go.frost.com/hubfs/GON/2024/Other/PH-FSI-2024.jpg) 

](https://frostandsullivaninstitute.org/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfsi)

[![Frost Growth Experts](https://go.frost.com/hubfs/GON/2024/Other/FGE%20New%20Banner%20600%20300.jpg) 

](https://www.frost.com/frost-growth-experts/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictfge)

[![GIL Council](https://go.frost.com/hubfs/GON/2024/Other/PH-GIL-2024.jpg) 

](https://www.gilcouncil.com/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmar25&utm_term=gon_mar25&utm_content=ictgil)