Growth Opportunity Newsletter – Information & Communications Technology | A Transformational Growth Journey Powered by the Growth Pipeline Engine

Top Growth Opportunities

What Best Practices are Driving the Video Conferencing Devices Industry?
Major Best Practices and Innovative Prospects Driving the Video Conferencing Devices Industry
  • What pain points do customers face with current video conferencing technologies, and how can AI address them?
  • Can you leverage AI to deliver hyper-personalized experiences that enhance user engagement during video meetings?
  • What strategic partnerships could you form with service providers to expand your reach and grow rapidly?
What Megatrends are Driving the Extended Detection and Response (XDR) Industry?
Transformative Megatrends Impacting the Extended Detection and Response (XDR) Industry
  • What strategies can you employ to stay ahead of competitors in the highly fragmented XDR industry?
  • In what ways can you shift from a reactive to a proactive security approach within your XDR platform?
  • How can you ensure your XDR solution is scalable and effective with varying levels of security maturity?
Are You Capitalizing on the European Unified Communications as a Service (UCaaS) Industry Boom?
Top Growth Opportunities in the European Unified Communications as a Service (UCaaS) Industry?
  • How are return-to-office megatrends influencing UCaaS technology investment?
  • How will megatrends like AI adoption play a major role in the future of UCaaS investments?
  • Why do cloud-native solutions and mobile user experiences outperform traditional deployment models?

Top Strategic Imperatives for Growth

Are you ready to embrace the transformation in the information and communications technology industry and thrive in enterprise wireless services and cloud landscapes?

CX Growth Opportunities—8 Strategies for Contact Center Companies Serving the Power and Energy Segment

Opportunities for Contact Centers Serving the Power and Energy Space

  • Utilizing disruptive technologies and delivering proactive customer care to achieve growth.
  • Providing self-service capabilities and focusing on omnichannel customer experience for growth.
  • Customizing workforce management tools and capitalizing on AI and sentiment analytics to grow.

READ MORE

6G and New Frontiers in Wireless Technology: 8 Strategic Imperatives for Communication Service Providers (CSPs) to Future-Proof Growth

6G and New Frontiers in Wireless Technology

  • Integrating non-terrestrial networks (NTNs) and developing AI-native 6G to drive growth.
  • Identifying growth prospects that help enable massive communications and optimize energy usage.
  • Capitalizing on innovative business models and enabling spectrum sharing to achieve growth.

READ MORE

Driving Business Transformation: 8 Forces that Digital Transformation Service Providers Shouldn't Ignore

Forces that Digital Transformation Service Providers Shouldn't Ignore

  • Capitalizing on industry convergence, vertical-specific solutions, and new growth opportunities.
  • Addressing skill gaps, macroeconomic challenges, and regional compliance to achieve growth.
  • Uncovering innovative business models for diversification, differentiation, and exponential growth.

READ MORE

Contact Centers—Power and Energy

6G Networks

Managed Digital Transformation

Frost Radar and Growth Perspectives

Frost Radar – What Growth Opportunities Are Driving the Wavelength Services in North America?

Wavelength Services in North America

How can your organization meet the growing demand for high-bandwidth services driven by digital transformation and AI?

What Growth Opportunities in the Cloud are Transforming the Global Business?

Growth Opportunities in the Cloud

What innovative features or services can you offer to accelerate service delivery and enhance your value proposition?

What Are the Opportunities for Extended Reality (XR) in Retail?

Extended Reality (XR) in Retail

How can you enhance operational efficiency by using XR for employee training and optimizing retail workflows?

Are You Leveraging New Opportunities in Enterprise Wireless Services?

Growth of Enterprise Wireless Services

What are the new business models to identify 5G services with high growth potential and drive greater value?

How is Artificial Intelligence Evolving in 2025?

Evolution of Artificial Intelligence

What are the potential risks and challenges associated with implementing AI, and how can you mitigate them to ensure a smooth transformation?

Data Security Posture Management: What Strategies Will Give You an Edge?

Data Security Posture Management (DSPM)

How can you automate the identification and classification of sensitive data across distributed storage locations to improve security and compliance?

Growth Opportunities in the Webinars and Virtual Events Industry

Webinars and Virtual Events

What new tools or technologies can you adopt to streamline event management, reduce operational complexity, and improve the efficiency of event execution?

How Can Customer Experience (CX) Opportunities Drive Growth in the Manufacturing Industry?

Customer Experience (CX) in Manufacturing

How can your organization enhance customer experience in your contact centers and gain a competitive edge in the manufacturing industry?

Transformational Journey Exclusives

What are the major growth opportunities transforming the information and communications technologies (ICT) landscape?
Unleashing Growth in 5G IoT: 10 Strategic Imperatives Driving Change in the Americas
Unleashing Growth in 5G IoT: 10 Strategic Imperatives Driving Change in the Americas

How can you drive innovation and growth in applications like predictive maintenance, telehealth, and smart farming by integrating 5G IoT into existing business models?

Find Out Now!

Harnessing the Potential of 5G: 10 Strategic Forces Redefining Connectivity in APAC
Harnessing the Potential of 5G: 10 Strategic Forces Redefining Connectivity in APAC

What role will multi-stakeholder partnerships play in delivering specialized 5G services, particularly in areas like industrial automation, edge computing, and quantum encryption?

Find Your Edge!

The Future of B2B Digital Payments: 10 Imperatives Driving Transformative Change
The Future of B2B Digital Payments: 10 Imperatives Driving Transformative Change

What strategies should your organization implement to adopt digital currencies as a seamless alternative to traditional banking systems while minimizing the volatility risks?

Seize Opportunities!

Navigating the CX Transformation: Lucrative Growth Opportunities in Contact Centers for 2025
Navigating the CX Transformation: Lucrative Growth Opportunities in Contact Centers for 2025

How can you measure the impact of AI-driven customer experience (CX) enhancements on customer loyalty, retention, and overall satisfaction, to achieve growth?

Grow Now!

Top Growth Opportunities Transforming the Information and Communications Technology (ICT) Landscape
Top Growth Opportunities Transforming Information and Communications Technology

Find out what transformative megatrends can propel key industries like edge data centers, professional headsets, digital content services, and more.

Stay Ahead!

Growth Opportunity in Digital Media Content Security and Anti-Piracy Services
Growth Opportunity in Digital Media Content Security and Anti-Piracy Services

What role do AI and machine learning play in identifying and blocking piracy attempts in real time, and how can these technologies enhance your content security strategy?

Opportunity Awaits!

Tapping Into Real-World Enterprise AI Solutions That Are Transforming Industries
Tapping Into Real-World Enterprise AI Solutions That Are Transforming Industries

What strategies can you adopt to maximize data readiness, ensure seamless integration across systems, and eliminate data silos in support of AI tools?

Transform Now!

Information and Communication Technology (ICT) in 2025: What’s Shaping Tomorrow’s Digital Landscape?
Information and Communications Technology in 2025: What’s Shaping Tomorrow’s Digital Landscape?

How can your team stay ahead of industry shifts related to digital content services, immersive technologies, and targeted marketing to create value for customers?

Grow with Megatrends!

Frost Radar™: Competitive Benchmarking of Digital Experience Platforms for Optimized Customer Engagement
Frost Radar™: Digital Experience Platforms (DXPs) for Optimized Customer Engagement

How can you ensure that your DXPs can integrate effectively with third-party applications, avoiding inefficiencies and streamlining customer interactions?

Close the Growth Gaps!

Frost Growth Experts

Are you a Subject Matter Expert (SME), retired industry professional, or scholar looking to leverage your expertise? Join Frost Growth Experts, an international community where top professionals collaborate to solve business-critical growth challenges. 

Together, we drive success for corporations, industry experts, and Frost & Sullivan, creating value for all.

At Frost Growth Experts, you'll work on project-based initiatives, allowing you to apply your knowledge in meaningful ways. Whether you're passionate about engaging in paid projects or contributing to community efforts to create social change, we invite you to be a part of our network!

Click here to learn more about joining us

Partnering Events

Infosecurity Europe


DATES: 3rd – 5th June 2025
VENUE: ExCel London, UK

We are proud to announce our partnership with Infosecurity Europe 2025, taking place from 3rd-5th June at ExCel London!

Celebrating 30 years as a leading event in cybersecurity, Infosecurity Europe is the place where innovation meets expertise, offering:

  • 380+ exhibitors showcasing the latest cybersecurity solutions, software, tools, and services tailored to your needs
  • A world-class conference program featuring expert speakers delivering actionable insights to keep you ahead of the evolving threat landscape
  • Hands-on learning experiences with workshops and demos designed to advance your skills and career in Infosecurity
  • Unparalleled networking opportunities with over 13,000 attendees - connect, collaborate, and grow your business

Frost & Sullivan will be hosting a dedicated workshop titled “Navigating the Uncharted Waters of Modern Cybersecurity: Strategic Insights for Executives and Leaders” on Thursday, 5th June, from 10:30 am to 12:00 pm.

Led by our Security Growth Experts, this session will delve into key trends shaping today’s cybersecurity landscape, including Human Risk Management, SASE, Managed Security, Encryption, and more. Designed to offer strategic value to both vendors and decision-makers, the session will address critical questions such as:

  • Which factors and technologies are driving industry growth?
  • Where should I invest my cybersecurity budget — and why?
  • What is the future outlook for each solution area?
  • What capabilities should I look for in a solution or partner?

There’s so much to discover at Infosecurity Europe, so why wait? Register today to secure your place and be sure to come along to the Frost & Sullivan Workshop - https://frost.ly/cef

Growth Webinar Key Takeaways

Contact Center Ecosystem

Frost & Sullivan’s recent Contact Center Solutions webinar featured Frost & Sullivan growth experts like Alpa Shah, Nancy Jamison, and Elka Popova, along with Zack Taylor (Director of Strategic Communications, Contact Center BU at Cisco), Srinidhi Shrinivasan (Vice President—Global Product & Solutions Marketing at Sprinklr), Chris Irwin-Dudek (Vice President—Marketing Communications, AR/PR at NICE), and Kate Hodgins (Senior Director, Portfolio Product Marketing & Customer Marketing at Nextiva).

Key highlights of their dynamic discussion included understanding the evolving contact center ecosystem, hybrid cloud and on-premises contact centers, cloud communications, and innovative platforms.

Schedule a Growth Pipeline Dialog with our experts to dive into the growth priorities for your organization:

Frost Perspectives

Next Generation Wireless Networks: The Foundation for Innovation in Public Safety

The evolution of U.S. wireless communication networks has provided a foundation for unprecedented levels of enhanced connectivity across U.S. public safety platforms. 5G, in particular, is radically changing how public safety entities think about connectivity, triggering an array of compelling opportunities to optimize the way first responders identify, react, and respond to emergency events.

With U.S. smartphone penetration now exceeding 90 percent, Frost & Sullivan analysis indicates nearly 85 percent of 9-1-1 calls now originate from a mobile device.

Next Generation Wireless Networks: The Foundation for Innovation in Public Safety

AI-Powered Webinars and Virtual Events: The $2.25 Billion Growth Opportunity

A keen focus on attendee engagement and experience combined with holistic AI-driven technology transformation and continued strengthening in hybrid events are driving transformative changes in the global webinars and virtual events landscape. Extended reach, enhanced ease of use, advanced analytics, and a focus on sustainability are the primary growth vectors. Further, the industry is experiencing an unprecedented pace of innovation, with AI simplifying event planning and execution cycles.

AI-Powered Webinars and Virtual Events: The $2.25 Billion Growth Opportunity

Making Sense of the DeepSeek Moment: A Leap Towards Value Creation Through AI Sovereignty and Public Sector Innovation

DeepSeek, a Hangzhou-based Chinese AI company, was founded by a quantitative hedge fund company High-Flyer in 2023. The company focuses on AI research and has been building open-source large language models (LLMs) optimized for limited computer resources (combination of NVIDIA H800 and Huawei Ascend 910C chips). The top proprietary models from leading AI companies – Open AI, Google, Anthropic – are following the “bigger the better” playbook, relying on massive energy and computer infrastructure (GPU chips and data centers). With the small difference that Meta is partially open source, these models are trained on large data sets in a closed environment.

DeepSeek’s release of efficient and high-performance models, comparable to the US top AI models, not only rattled the established players but also precipitated geopolitical contestation between China and the US. This contest is a newer iteration of the ongoing race to gain supremacy in the global AI landscape.

Making Sense of The DeepSeek Moment: A Leap towards Value Creation through AI Sovereignty and Public Sector Innovation

Innovators in Action: Leading the Low-Code Application Platforms (LCAPs) Revolution

Businesses are under immense pressure to digitalize operations while keeping pace with disruptive technologies and the shortage of skilled IT resources. As a result, the global LCAP landscape is evolving, catalyzed by changing customer demands and the need for improved workflow automation across job functions. Moreover, with a projected CAGR of 31.5% through to 2027, the rising potential of LCAPs underscores their role in tomorrow’s tech-focused operating environments.

Today, the integration of generative AI (GenAI) is optimizing LCAP security, intelligent process automation, and anomaly detection. Further, as organizations strive to tackle platform customization, interoperability, and scalability concerns, innovative solutions are poised to reshape the future of app development.

Innovators in Action: Leading the Low-Code Application Platforms (LCAPs) Revolution

Press Releases

  • Agentic AI
  • Video Conferencing
  • Critical Event Management
  • Meetings Solutions
Agentic AI and Scalable Enterprise Integration Catalyze AI Industry Growth

AI is set to revolutionize industries in 2025, with emerging technologies such as Agentic AI, MLOps platforms, and foundational models driving unprecedented advancements in automation, efficiency, and ethical AI governance. As businesses accelerate their digital transformation, AI is becoming a cornerstone of enterprise applications, reshaping customer experience (CX), operational efficiency, and IT infrastructure.

Agentic AI and Scalable Enterprise Integration Catalyze AI Industry Growth

AI and Workspace Modernization Propel Growth in the Global Video Conferencing Devices Sector

The workplace continues to undergo structural transformations, with evolving work styles, AI-powered meeting enhancements, and sustainability initiatives reshaping the demand for collaboration technologies. The adoption of video conferencing devices is expected to surge, as the penetration rate in meeting rooms is expected to more than double over the forecast period, driven by organizations shifting toward video-first communication strategies.

AI and Workspace Modernization Propel Growth in the Global Video Conferencing Devices Sector

Mitel Applauded by Frost & Sullivan for Digitizing Crisis Management to Foster Resilience and Enhance Continuity with its Robust Critical Event Management (CEM) Solutions

Based on an assessment of megatrends and developments in the critical event management communications industry, Frost & Sullivan recognizes Mitel with the 2025 European Enabling Technology Leadership Award. The company is a North American leader in hybrid unified communications (UC) and customer experience (CX), bridging the benefits of on-premises and rapidly evolving cloud technology.

Mitel has integrated its UC platform with Everbridge’s CEM capabilities through a strategic partnership to deliver innovative, customer-centric solutions that enable responsive, personalized, and secure experiences, strengthening its CEM market position. For example, an airline seeking to improve communication about flight changes and alternative travel options during adverse weather conditions, for instance, could benefit from a solution combining CEM and UC technologies.

Mitel Applauded by Frost & Sullivan for Digitizing Crisis Management to Foster Resilience and Enhance Continuity with its Robust Critical Event Management (CEM) Solutions

AudioCodes Awarded by Frost & Sullivan for Elevating Meeting Experiences Using AI to Boost Efficiency, Collaboration, and Productivity with Intelligent Meetings Solution

Based on its continuous analysis of the meetings solutions industry, Frost & Sullivan recognizes AudioCodes with the 2025 Global Competitive Strategy Leadership Award for cross-platform meeting intelligence. AudioCodes Meeting Insights provides a centralized, secure, scalable, and searchable knowledge base that preserves and consolidates critical insights from interactions conducted on customers’ meeting platforms of choice.

By delivering AI-driven, role-specific insights, AudioCodes Meeting Insights equips leadership teams with actionable data to power the agility and innovation that are essential in today’s business landscape, turning meeting intelligence into a key business asset.

AudioCodes Awarded by Frost & Sullivan for Elevating Meeting Experiences Using AI to Boost Efficiency, Collaboration, and Productivity with Intelligent Meetings Solution

Growth Webinars

Our webinars are renowned among industry leaders for their thought-provoking sessions that foster collaboration and drive transformation. Join our upcoming webinars to discover how your organization can leverage new opportunities to enable transformational growth and thrive amid rising competitive intensity.
Cybersecurity

Technology Strategies in Global Cybersecurity: Unlocking Next-Gen Fraud Prevention with the Power of AI and ML



Apr 16th, 2025 10:00 AM EDT

Technology Strategies in Global Cybersecurity: Unlocking Next-Gen Fraud Prevention with the Power of AI and ML

MetaBrain

MetaBrain, Driving Enterprise Growth-Focused Decisions with Human-Reinforced AI: Empowering Smarter Decisions, Transforming the Future


Apr 29th, 2025 10:00 AM EDT

MetaBrain, Driving Enterprise Growth-Focused Decisions with Human-Reinforced AI: Empowering Smarter Decisions. Transforming the Future

Digital Content Services

Making Immersive Technologies Work for Your Business: A Deep Dive into Implementing augmented reality (AR), mixed reality (MR), virtual reality (VR), and the Metaverse

Apr 11th, 2025 10:00 AM EDT

Making Immersive Technologies Work for Your Business: A Deep Dive into Implementing AR, MR, VR, and the Metaverse

Manufacturing

Best Practices in Global Manufacturing: Cultivating a Sustainable Water Future Through Circularity




Apr 16th, 2025 8:30 AM EDT

Best Practices in Global Manufacturing: Cultivating a Sustainable Water Future through circularity

TechVision - ICT

Growth Opportunities in Cognitive Digital Twins and Spatial Computing: Enabling Immersive, Scalable, and Adaptive Experiences Across Industries



On-Demand

Growth Opportunities in Cognitive Digital Twins and Spatial Computing: Enabling Immersive, Scalable, and Adaptive Experiences Across Industries

On-Demand Webinars

Which growth opportunities are transforming unified communications and collaboration (UCC), IoT and Edge, metaverse, data centers, colocation services, enterprise wireless and enterprise network services, AI, cloud, and contact center solutions?

On-Demand

Career Tracks and Growth Processes

Featured

Best Practices Recognition

What are the top companies across various regions and industries in terms of leadership and innovation?

Economic Analytics

What are the global macroeconomic risks and growth opportunities emerging from Trump 2.0?

Business & Financial Services

How can law firms achieve growth in the automotive, healthcare, technology, and energy industries?

Upcoming Frost & Sullivan Events