Top Growth Opportunities
Major Best Practices and Innovative Prospects Driving the Video Conferencing Devices Industry
- What pain points do customers face with current video conferencing technologies, and how can AI address them?
- Can you leverage AI to deliver hyper-personalized experiences that enhance user engagement during video meetings?
- What strategic partnerships could you form with service providers to expand your reach and grow rapidly?
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Transformative Megatrends Impacting the Extended Detection and Response (XDR) Industry
- What strategies can you employ to stay ahead of competitors in the highly fragmented XDR industry?
- In what ways can you shift from a reactive to a proactive security approach within your XDR platform?
- How can you ensure your XDR solution is scalable and effective with varying levels of security maturity?
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Top Growth Opportunities in the European Unified Communications as a Service (UCaaS) Industry?
- How are return-to-office megatrends influencing UCaaS technology investment?
- How will megatrends like AI adoption play a major role in the future of UCaaS investments?
- Why do cloud-native solutions and mobile user experiences outperform traditional deployment models?
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Top Strategic Imperatives for Growth
Are you ready to embrace the transformation in the information and communications technology industry and thrive in enterprise wireless services and cloud landscapes?
Opportunities for Contact Centers Serving the Power and Energy Space
- Utilizing disruptive technologies and delivering proactive customer care to achieve growth.
- Providing self-service capabilities and focusing on omnichannel customer experience for growth.
- Customizing workforce management tools and capitalizing on AI and sentiment analytics to grow.
6G and New Frontiers in Wireless Technology
- Integrating non-terrestrial networks (NTNs) and developing AI-native 6G to drive growth.
- Identifying growth prospects that help enable massive communications and optimize energy usage.
- Capitalizing on innovative business models and enabling spectrum sharing to achieve growth.
Forces that Digital Transformation Service Providers Shouldn't Ignore
- Capitalizing on industry convergence, vertical-specific solutions, and new growth opportunities.
- Addressing skill gaps, macroeconomic challenges, and regional compliance to achieve growth.
- Uncovering innovative business models for diversification, differentiation, and exponential growth.
Contact Centers—Power and Energy
6G Networks
Managed Digital Transformation
Frost Radar and Growth Perspectives
Wavelength Services in North America
How can your organization meet the growing demand for high-bandwidth services driven by digital transformation and AI?
Growth Opportunities in the Cloud
What innovative features or services can you offer to accelerate service delivery and enhance your value proposition?
Extended Reality (XR) in Retail
How can you enhance operational efficiency by using XR for employee training and optimizing retail workflows?
Growth of Enterprise Wireless Services
What are the new business models to identify 5G services with high growth potential and drive greater value?
Evolution of Artificial Intelligence
What are the potential risks and challenges associated with implementing AI, and how can you mitigate them to ensure a smooth transformation?
Data Security Posture Management (DSPM)
How can you automate the identification and classification of sensitive data across distributed storage locations to improve security and compliance?
Webinars and Virtual Events
What new tools or technologies can you adopt to streamline event management, reduce operational complexity, and improve the efficiency of event execution?
Customer Experience (CX) in Manufacturing
How can your organization enhance customer experience in your contact centers and gain a competitive edge in the manufacturing industry?
Transformational Journey Exclusives
What are the major growth opportunities transforming the information and communications technologies (ICT) landscape?
Unleashing Growth in 5G IoT: 10 Strategic Imperatives Driving Change in the Americas
How can you drive innovation and growth in applications like predictive maintenance, telehealth, and smart farming by integrating 5G IoT into existing business models?
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Harnessing the Potential of 5G: 10 Strategic Forces Redefining Connectivity in APAC
What role will multi-stakeholder partnerships play in delivering specialized 5G services, particularly in areas like industrial automation, edge computing, and quantum encryption?
Find Your Edge!
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The Future of B2B Digital Payments: 10 Imperatives Driving Transformative Change
What strategies should your organization implement to adopt digital currencies as a seamless alternative to traditional banking systems while minimizing the volatility risks?
Seize Opportunities!
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Navigating the CX Transformation: Lucrative Growth Opportunities in Contact Centers for 2025
How can you measure the impact of AI-driven customer experience (CX) enhancements on customer loyalty, retention, and overall satisfaction, to achieve growth?
Grow Now!
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Top Growth Opportunities Transforming Information and Communications Technology
Find out what transformative megatrends can propel key industries like edge data centers, professional headsets, digital content services, and more.
Stay Ahead!
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Growth Opportunity in Digital Media Content Security and Anti-Piracy Services
What role do AI and machine learning play in identifying and blocking piracy attempts in real time, and how can these technologies enhance your content security strategy?
Opportunity Awaits!
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Tapping Into Real-World Enterprise AI Solutions That Are Transforming Industries
What strategies can you adopt to maximize data readiness, ensure seamless integration across systems, and eliminate data silos in support of AI tools?
Transform Now!
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Information and Communications Technology in 2025: What’s Shaping Tomorrow’s Digital Landscape?
How can your team stay ahead of industry shifts related to digital content services, immersive technologies, and targeted marketing to create value for customers?
Grow with Megatrends!
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Frost Radar™: Digital Experience Platforms (DXPs) for Optimized Customer Engagement
How can you ensure that your DXPs can integrate effectively with third-party applications, avoiding inefficiencies and streamlining customer interactions?
Close the Growth Gaps!
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Partnering Events
Infosecurity Europe
DATES: 3rd – 5th June 2025
VENUE: ExCel London, UK
We are proud to announce our partnership with Infosecurity Europe 2025, taking place from 3rd-5th June at ExCel London!
Celebrating 30 years as a leading event in cybersecurity, Infosecurity Europe is the place where innovation meets expertise, offering:
- 380+ exhibitors showcasing the latest cybersecurity solutions, software, tools, and services tailored to your needs
- A world-class conference program featuring expert speakers delivering actionable insights to keep you ahead of the evolving threat landscape
- Hands-on learning experiences with workshops and demos designed to advance your skills and career in Infosecurity
- Unparalleled networking opportunities with over 13,000 attendees - connect, collaborate, and grow your business
Frost & Sullivan will be hosting a dedicated workshop titled “Navigating the Uncharted Waters of Modern Cybersecurity: Strategic Insights for Executives and Leaders” on Thursday, 5th June, from 10:30 am to 12:00 pm.
Led by our Security Growth Experts, this session will delve into key trends shaping today’s cybersecurity landscape, including Human Risk Management, SASE, Managed Security, Encryption, and more. Designed to offer strategic value to both vendors and decision-makers, the session will address critical questions such as:
- Which factors and technologies are driving industry growth?
- Where should I invest my cybersecurity budget — and why?
- What is the future outlook for each solution area?
- What capabilities should I look for in a solution or partner?
There’s so much to discover at Infosecurity Europe, so why wait? Register today to secure your place and be sure to come along to the Frost & Sullivan Workshop - https://frost.ly/cef
Growth Webinar Key Takeaways
Contact Center Ecosystem
Frost & Sullivan’s recent Contact Center Solutions webinar featured Frost & Sullivan growth experts like Alpa Shah, Nancy Jamison, and Elka Popova, along with Zack Taylor (Director of Strategic Communications, Contact Center BU at Cisco), Srinidhi Shrinivasan (Vice President—Global Product & Solutions Marketing at Sprinklr), Chris Irwin-Dudek (Vice President—Marketing Communications, AR/PR at NICE), and Kate Hodgins (Senior Director, Portfolio Product Marketing & Customer Marketing at Nextiva).
Key highlights of their dynamic discussion included understanding the evolving contact center ecosystem, hybrid cloud and on-premises contact centers, cloud communications, and innovative platforms.
Schedule a Growth Pipeline Dialog with our experts to dive into the growth priorities for your organization:
Frost Perspectives
Next Generation Wireless Networks: The Foundation for Innovation in Public Safety
The evolution of U.S. wireless communication networks has provided a foundation for unprecedented levels of enhanced connectivity across U.S. public safety platforms. 5G, in particular, is radically changing how public safety entities think about connectivity, triggering an array of compelling opportunities to optimize the way first responders identify, react, and respond to emergency events.
With U.S. smartphone penetration now exceeding 90 percent, Frost & Sullivan analysis indicates nearly 85 percent of 9-1-1 calls now originate from a mobile device.
AI-Powered Webinars and Virtual Events: The $2.25 Billion Growth Opportunity
A keen focus on attendee engagement and experience combined with holistic AI-driven technology transformation and continued strengthening in hybrid events are driving transformative changes in the global webinars and virtual events landscape. Extended reach, enhanced ease of use, advanced analytics, and a focus on sustainability are the primary growth vectors. Further, the industry is experiencing an unprecedented pace of innovation, with AI simplifying event planning and execution cycles.
Making Sense of the DeepSeek Moment: A Leap Towards Value Creation Through AI Sovereignty and Public Sector Innovation
DeepSeek, a Hangzhou-based Chinese AI company, was founded by a quantitative hedge fund company High-Flyer in 2023. The company focuses on AI research and has been building open-source large language models (LLMs) optimized for limited computer resources (combination of NVIDIA H800 and Huawei Ascend 910C chips). The top proprietary models from leading AI companies – Open AI, Google, Anthropic – are following the “bigger the better” playbook, relying on massive energy and computer infrastructure (GPU chips and data centers). With the small difference that Meta is partially open source, these models are trained on large data sets in a closed environment.
DeepSeek’s release of efficient and high-performance models, comparable to the US top AI models, not only rattled the established players but also precipitated geopolitical contestation between China and the US. This contest is a newer iteration of the ongoing race to gain supremacy in the global AI landscape.
Innovators in Action: Leading the Low-Code Application Platforms (LCAPs) Revolution
Businesses are under immense pressure to digitalize operations while keeping pace with disruptive technologies and the shortage of skilled IT resources. As a result, the global LCAP landscape is evolving, catalyzed by changing customer demands and the need for improved workflow automation across job functions. Moreover, with a projected CAGR of 31.5% through to 2027, the rising potential of LCAPs underscores their role in tomorrow’s tech-focused operating environments.
Today, the integration of generative AI (GenAI) is optimizing LCAP security, intelligent process automation, and anomaly detection. Further, as organizations strive to tackle platform customization, interoperability, and scalability concerns, innovative solutions are poised to reshape the future of app development.
Press Releases
- Agentic AI
- Video Conferencing
- Critical Event Management
- Meetings Solutions
Agentic AI and Scalable Enterprise Integration Catalyze AI Industry Growth
AI is set to revolutionize industries in 2025, with emerging technologies such as Agentic AI, MLOps platforms, and foundational models driving unprecedented advancements in automation, efficiency, and ethical AI governance. As businesses accelerate their digital transformation, AI is becoming a cornerstone of enterprise applications, reshaping customer experience (CX), operational efficiency, and IT infrastructure.
AI and Workspace Modernization Propel Growth in the Global Video Conferencing Devices Sector
The workplace continues to undergo structural transformations, with evolving work styles, AI-powered meeting enhancements, and sustainability initiatives reshaping the demand for collaboration technologies. The adoption of video conferencing devices is expected to surge, as the penetration rate in meeting rooms is expected to more than double over the forecast period, driven by organizations shifting toward video-first communication strategies.
Mitel Applauded by Frost & Sullivan for Digitizing Crisis Management to Foster Resilience and Enhance Continuity with its Robust Critical Event Management (CEM) Solutions
Based on an assessment of megatrends and developments in the critical event management communications industry, Frost & Sullivan recognizes Mitel with the 2025 European Enabling Technology Leadership Award. The company is a North American leader in hybrid unified communications (UC) and customer experience (CX), bridging the benefits of on-premises and rapidly evolving cloud technology.
Mitel has integrated its UC platform with Everbridge’s CEM capabilities through a strategic partnership to deliver innovative, customer-centric solutions that enable responsive, personalized, and secure experiences, strengthening its CEM market position. For example, an airline seeking to improve communication about flight changes and alternative travel options during adverse weather conditions, for instance, could benefit from a solution combining CEM and UC technologies.
AudioCodes Awarded by Frost & Sullivan for Elevating Meeting Experiences Using AI to Boost Efficiency, Collaboration, and Productivity with Intelligent Meetings Solution
Based on its continuous analysis of the meetings solutions industry, Frost & Sullivan recognizes AudioCodes with the 2025 Global Competitive Strategy Leadership Award for cross-platform meeting intelligence. AudioCodes Meeting Insights provides a centralized, secure, scalable, and searchable knowledge base that preserves and consolidates critical insights from interactions conducted on customers’ meeting platforms of choice.
By delivering AI-driven, role-specific insights, AudioCodes Meeting Insights equips leadership teams with actionable data to power the agility and innovation that are essential in today’s business landscape, turning meeting intelligence into a key business asset.
Growth Webinars
Our webinars are renowned among industry leaders for their thought-provoking sessions that foster collaboration and drive transformation. Join our upcoming webinars to discover how your organization can leverage new opportunities to enable transformational growth and thrive amid rising competitive intensity.
Featured
Best Practices Recognition
What are the top companies across various regions and industries in terms of leadership and innovation?
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Economic Analytics
What are the global macroeconomic risks and growth opportunities emerging from Trump 2.0?
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Business & Financial Services
How can law firms achieve growth in the automotive, healthcare, technology, and energy industries?