---
title: Information and Communications Technology - Growth Opportunity Newsletter
description: Seize opportunities for growth in the transformative landscape of the Internet of Things, Cloud, Metaverse, networks, artificial intelligence, and more.
image: https://go.frost.com/hubfs/GON/2023/July/ICT/Images/ICTMeta_Jul23.jpg
---

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**Growth Opportunity Newsletter – Information & Communications Technology** | *A Transformational Growth Journey Powered by the Growth Pipeline Engine*

[![The Top 50 Technologies Driving Global Innovation and Commercial Growth](https://insights.frost.com/hs-fs/hubfs/GON/2025/Sliders/Banner%20Images/Top50Tech_SB_Jan25.jpg?width=1200&length=1200&name=Top50Tech_SB_Jan25.jpg) ](https://go.frost.com/top50technologies2025?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictsb1&hsLang=en)

[![Frost Radar – How Can Your Company Leverage Surveillance Analytics in Security to Drive Growth?](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2025/Sliders/Banner%20Images/ICTSB2_May25.jpg?width=1200&length=1200&name=ICTSB2_May25.jpg) ](https://go.frost.com/fr/sec/kb63_surveillanceanalytics2025?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictsb2&hsLang=en)

[![Frost Radar – What Are the Top Companies Transforming Customer Experience Management Outsourcing in North America?](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2025/Sliders/Banner%20Images/ICTSB3_May25.jpg?width=1200&length=1200&name=ICTSB3_May25.jpg) ](https://go.frost.com/fr/ict/kb49_customerexperiencemanagement?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictsb3&hsLang=en)

[![What Are the Top 10 Growth Opportunities in IoT and Edge That You Can Capitalize On?](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2025/Sliders/Banner%20Images/ICTSB4_May25.jpg?width=1200&length=1200&name=ICTSB4_May25.jpg) ](https://go.frost.com/go/ict/kb59_iotandedge?campaign_source=kb59&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictsb4&hsLang=en)

[![Are You Maximizing the Potential of Healthcare Security Solutions to Drive Innovation and Growth?](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2025/Sliders/Banner%20Images/ICTSB5_May25.jpg?width=1200&length=1200&name=ICTSB5_May25.jpg) ](https://go.frost.com/go/ads/kaf0_healthcaresecuritysolutions?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictsb5&hsLang=en)

## Top Growth Opportunities

![Global Customer Experience Management Services: Which Opportunities Showcase Vast Growth Potential?](https://go.frost.com/hubfs/GON/2023/December/ICT/Images/ICTGO1_Dec23.png)

Contact Center Solutions

##### Growth Opportunities in Global Customer Experience (CX) Management Services

- How can your team leverage best-in-class CX technologies to unlock new growth potential?
- How can your company harness CX outsourcing to achieve long-term business transformation?
- What opportunities exist for CX outsourcing providers in Latin America and Asia-Pacific?

[ Download Now ](https://go.frost.com/go/ict/pfrw_customerexperiencemanagement?campaign_source=pfrw&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictgo1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_172776439556716)

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![Which Growth Prospects Will Drive the Evolution of Cloud-Native Application Protection Platforms (CNAPPs)?](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTGO2_Mar25.jpg)

Cybersecurity

##### Growth Prospects Driving the Evolution of Cloud-Native Application Protection Platforms (CNAPPs)

- How can your company leverage CNAPPs to accelerate secure cloud transformation and fuel business growth?
- What megatrends are pushing the need for unified cloud-native security platforms like CNAPP?
- How can your team transform its security model to better align with cloud-native development and drive innovation?

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[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_172776439556727)

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![What Best Practices Are Driving the Video Conferencing Devices Industry?](https://go.frost.com/hubfs/GON/2023/January/ICT/Images/ICTGO2_Jan23.jpg)

Unified Communications

##### Best Practices Accelerating the Growth of the Video Conferencing Devices Industry

- How are you integrating sustainability and AI into your video conferencing solutions to stay competitive?
- In what ways can your organization lead the video-first transformation across global meeting rooms?
- What strategies can your team implement to accelerate growth in response to the renewed return-to-office momentum?

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## Top Strategic Imperatives for Growth

##### Are you ready to identify major transformations and thrive in the information and communications technology landscape?

![Harnessing the Potential of 5G: 10 Strategic Forces Redefining Connectivity in APAC](https://go.frost.com/hs-fs/hubfs/GON/2025/May/ICT/ICTSI1_May25_GIF.gif?width=627&height=240&name=ICTSI1_May25_GIF.gif)

## 5G Potential: 10 Strategic Forces Redefining Connectivity in APAC

- Exploring how US-China tech trade tensions impact the growth of APAC’s 5G component supply chains.
- Capitalizing on the development of 5G quantum encryption technology for secure communications.
- Thriving amidst 5G niche startups offering specialized services disrupting traditional business models.

[READ MORE](https://www.frost.com/growth-opportunity-news/information-communications-technology/enterprise-wireless-services/harnessing-the-potential-of-5g-10-strategic-forces-redefining-connectivity-in-apac-tm-deliverable-cim-rg/?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictsi1)

![The Future of B2B Digital Payments: 10 Imperatives Driving Transformative Change](https://go.frost.com/hs-fs/hubfs/GON/2025/May/ICT/ICTSI2_May25_GIF.gif?width=627&height=240&name=ICTSI2_May25_GIF.gif)

## The Future of B2B Digital Payments: Imperatives Driving Transformation

- Leveraging the emergence of fintech startups specializing in niche B2B payment solutions to grow.
- Analyzing how the rise of digital currencies in international trade payments creates new opportunities.
- Harnessing the impact of international trade policies on B2B payment flows for growth.

[READ MORE](https://www.frost.com/growth-opportunity-news/information-communications-technology/enterprise-wireless-services/the-future-of-b2b-digital-payments-10-imperatives-driving-transformative-change-tm-deliverable-cim-rg/?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictsi2)

![Navigating Growth Challenges in Europe’s Evolving UCaaS Landscape: 8 Strategies for Providers to Refine Value Propositions](https://go.frost.com/hs-fs/hubfs/GON/2025/May/ICT/ICTSI3_May25_GIF.gif?width=627&height=240&name=ICTSI3_May25_GIF.gif)

## Navigating Growth Challenges in Europe’s Evolving UCaaS Landscape

- Delivering AI-ready unified communication-as-a-service (UCaaS) and leveraging growth prospects.
- Maximizing employee equity and harnessing transformative megatrends to grow.
- Developing UCaaS enablement services and identifying new opportunities.

[READ MORE](https://www.frost.com/growth-opportunity-news/information-communications-technology/unified-communications/navigating-growth-challenges-in-europes-evolving-ucaas-landscape-8-strategies-for-providers-to-refine-value-propositions-topsi-cim-rg/?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictsi3)

 5G in Asia-Pacific

 B2B Digital Payments

 UCaaS in Europe

## Frost Radar and Growth Perspectives

![Frost Radar – Which Companies Are Transforming Carrier Ethernet Services in North America?](https://go.frost.com/hubfs/GON/2023/December/ICT/Images/ICTGI1_Dec23.jpg)

Enterprise Network Services

#### Carrier Ethernet Services in North America

How are service providers transforming their business models to adapt to ethernet price compression?

[ Download Sample ](https://go.frost.com/fr/ict/kb0e_carrierethernetservices?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictfr1&hsLang=en)

![Frost Radar – How Can You Gain a Competitive Edge in the Latin American Private Multi-Access Edge Computing Space?](https://go.frost.com/hubfs/GON/2024/December/ICT/ICTSI1_Dec24.jpg)

IoT and Edge

#### Latin American Private Multi-access Edge Computing (MEC)

How will edge computing impact the transformation of industrial automation and smart factory operations?

[ Download Sample ](https://go.frost.com/fr/ict/kad2_edgecomputing?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictfr2&hsLang=en)

![Frost Radar – Which Growth Prospects Propel Next-Generation Content Delivery Networks and Edge Services?](https://go.frost.com/hubfs/GON/2025/February/ICT/ICTFR2_Feb25.jpg)

Digital Content Services

#### Content Delivery Networks (CDNs) and Edge Services

How can CDN players capitalize on the demand for cloud-native and serverless content delivery platforms?

[ Download Sample ](https://go.frost.com/fr/ict/kb54_contentdeliverynetworks?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictfr3&hsLang=en)

![Voice of the Customer: Which Growth Opportunities Are Emerging for Enterprise Network Services?](https://go.frost.com/hubfs/GON/2023/September/ICT/Images/ICTTJ3_Sep23.jpg)

Enterprise Network Services

#### Voice of the Customer: Enterprise Network Services

How can you close the growth gap between small businesses and large enterprises in network service adoption?

[ Download Sample ](https://go.frost.com/go/ict/kafa_enterprisenetworkservices?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictgi1&hsLang=en)

![Future of Work: What Are the Game-Changing Megatrends and Technologies Paving the Way for Growth?](https://go.frost.com/hubfs/GON/2025/May/ICT/ICTGI2_May25.jpg)

Unified Communications

#### Future of Work: Key Megatrends

What role do micro-learning platforms and workplace robots play in enhancing productivity and enabling scalable growth?

[ Download Sample ](https://go.frost.com/go/ict/pfq8_futureofwork?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictgi2&hsLang=en)

![What Are the Top 10 Strategic Imperatives Influencing the Growth of Enterprise Network Services?](https://go.frost.com/hubfs/Enterprise%20Network%20Services-1.jpg)

Enterprise Network Services

#### Top 10 Strategic Imperatives

How is your company leveraging network services to accelerate digital transformation and business growth?

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![What Megatrends Are Driving the Extended Detection and Response (XDR) Industry?](https://go.frost.com/hubfs/GON/2023/November/TV/Images/TVFR2_Nov23.jpg)

Cybersecurity

#### Extended Detection and Response (XDR)

What strategies can you employ to stay ahead of competitors in the highly fragmented XDR industry?

[ Download Sample ](https://go.frost.com/go/ict/kab0/detectionandresponse?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictgi4&hsLang=en)

![Is Your Team Leveraging the Full Potential of the 6G Network Infrastructure?](https://go.frost.com/hubfs/GON/2024/October/IND/INDGI2_Oct24.jpg)

Enterprise Network Services

#### 6G Network Infrastructure

How can your team harness the growth potential of the transition from 5G to 6G in enterprise environments?

[ Download Sample ](https://go.frost.com/go/ict/kb17_6gnetworkinfrastructure?campaign_source=KB17&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictgi5&hsLang=en)

## Transformational Journey Exclusives

##### What are the major growth opportunities transforming the information and communications technologies (ICT) landscape?

![Advancing Business Communication in 2025: Megatrends, Growth Opportunities and Best Practices](https://go.frost.com/hubfs/GON/2023/July/ICT/Images/ICTTJ1_Jul23.jpg)

Unified Communications

##### Advancing Business Communication in 2025: Megatrends, Growth Opportunities and Best Practices

How are you adapting UCC technologies to ensure seamless interaction and productivity in a hybrid work environment?

**Discover More!**

[ Download Now ](https://go.frost.com/tgp/ict/unifiedcommunications_apr25?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttgp1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_17277721413223)

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![Exploring the Latest Growth Opportunities, Technology Strategies, and Business Models Influencing Digital Content Services](https://go.frost.com/hubfs/GON/2022/July/ICT/Images/ICTGI2_Jul22.jpg)

Digital Content Services

##### Exploring the Latest Growth Opportunities, Technology Strategies, and Business Models

What are the growth prospects for your company in leveraging AI to optimize audience targeting and programmatic advertising?

**Find Your Edge!**

[ Download Now ](https://go.frost.com/tgp/ict/digitalcontentservices_apr25?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttgp2&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_17277722525443)

### Request More Information

![Future-Proofing Your Tech Stack: Cloud Strategies for an AI-First World](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTTJ2_Mar25.jpg)

Cloud

##### Future-proofing the Technology Stack: Cloud Growth Strategies for an AI-First World

How does the need for real-time data insights in cloud platforms provide a competitive edge for growth and innovation?

**Capture Opportunities!**

[ Download Now ](https://go.frost.com/tgp/ict/cloudserviceproviders_mar25?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttgp3&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_17277724325473)

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![Driving Growth in Massive IoT with Leading Providers and Best Practices in LPWAN Connectivity](https://go.frost.com/hubfs/Images/GCN%20Images/ICT/2021/April/%7Bdb23fe5a-4864-4444-b364-60a346a100a6%7D_ICTGI4_Apr21.jpg)

IoT and Edge

##### Driving Growth in Massive IoT with Leading Providers and Best Practices in LPWAN Connectivity

How can your team integrate LPWAN solutions to facilitate more affordable and energy-efficient IoT infrastructure?

**Unlock Growth!**

[ Download Now ](https://go.frost.com/fr/ict/ka29_lpwanconnectivityplatforms?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttj1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_174122715228516)

### Request More Information

![Your Keys to Enhanced CX: Contact Center Automation, Personalization, and Workforce Management](https://go.frost.com/hubfs/GON/2023/September/ICT/Images/ICTTJ10_Sep23.jpg)

Contact Center Solutions

##### Your Keys to Enhanced CX: Contact Center Automation, Personalization, and Workforce Management

How can the integration of AI tools in customer service reduce agent workloads and drive greater operational efficiency?

**Harness Megatrends!**

[ Download Now ](https://www.frost.com/growth-opportunity-news/information-communications-technology/contact-center-solutions/your-keys-to-enhanced-cx-contact-center-automation-personalization-and-workforce-management-tgp-outlook-cim-rg/?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttj2)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_17412271522868)

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![Safeguard Your Digital Content with These 14 Providers: Your Guide to Digital Media Security Services](https://go.frost.com/hubfs/GON/2023/September/ICT/Images/ICTGI2_Sep23.jpg)

Digital Content Services

##### Digital Media Content Security and Anti-piracy Services: The $1.02 Billion Growth Opportunity

How can adaptive anti-piracy measures help future-proof your digital infrastructure amid evolving threats?

**Explore the Potential!**

[ Download Now ](https://www.frost.com/growth-opportunity-news/security/cybersecurity/safeguard-your-digital-content-with-these-14-providers-your-guide-to-digital-media-security-services-tgc-fr-cim-rg/?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttj3)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_174122715228619)

### Request More Information

![How Can Law Firms Across Different Industries Grow and Stay Ahead? ](https://go.frost.com/hubfs/GON/2024/April/GEN/GENSI_Apr24.jpg)

ICT

##### How Can Law Firms Across Different Industries Grow Exponentially and Stay Ahead?

What innovative approaches can your legal team adopt to support clients in achieving regulatory compliance while driving strategic growth?

**Integrate Best Practices!**

[ Download Now ](https://www.frost.com/growth-opportunity-news/mobility-automotive-transportation/safety-connectivity/frost-sullivan-helps-law-firms-grow-and-stay-ahead-tgp-cim-mk/?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttj4)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_174350309327815)

### Request More Information

![Unlocking Top Growth Prospects in AI-Powered Webinars and Virtual Events ](https://go.frost.com/hubfs/GON/2025/April/ICT/ICTGI6_Apr25.jpg)

Unified Communications

##### Unlocking Top Growth Prospects in AI-Powered Webinars and Virtual Events

How can your teams leverage AI-powered automation and data analytics to enhance web events and stay ahead of emerging megatrends?

**Explore Opportunities!**

[ Download Now ](https://go.frost.com/go/ict/k981_webinarsvirtualeventsmarket?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttj5&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_174350309327826)

### Request More Information

![Top Growth Opportunities Transforming Information and Communications Technology ](https://go.frost.com/hubfs/GON/2025/March/ICT/ICTTJ4_Mar25.jpg)

ICT

##### Top Growth Opportunities Transforming Information and Communications Technology

Find out what transformative megatrends can propel key industries like edge data centers, professional headsets, digital content services, and more.

**Stay Ahead!**

[ Download Now ](https://go.frost.com/go/ict?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=icttj6&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_174350309327837)

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#### Frost Growth Experts

[![Frost Growth Experts](https://go.frost.com/hubfs/GON/2024/Other/FGE%20New%20Banner.jpg) 

](https://growth.frost.com/expert?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictfge1)

Are you a Subject Matter Expert (SME), retired industry professional, or scholar looking to leverage your expertise? Join Frost Growth Experts, an international community where top professionals collaborate to solve business-critical growth challenges. 

Together, we drive success for corporations, industry experts, and Frost & Sullivan, creating value for all.

At Frost Growth Experts, you'll work on project-based initiatives, allowing you to apply your knowledge in meaningful ways. Whether you're passionate about engaging in paid projects or contributing to community efforts to create social change, we invite you to be a part of our network!

[Click here](https://growth.frost.com/expert?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictfge1) to learn more about joining us

[ Join the Network ](https://growth.frost.com/expert?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictfge1)

## Partnering Events

[![Infosecurity Europe](https://go.frost.com/hubfs/GON/2025/May/ICT/Email%20Signature.png) 

](https://frost.ly/c9v)

#### Infosecurity Europe

DATES: 3rd – 5th June 2025  
VENUE: ExCel London, UK

We are proud to announce our partnership with Infosecurity Europe 2025, taking place from 3rd-5th June at ExCel London!

Celebrating 30 years as a leading event in cybersecurity, Infosecurity Europe is the place where innovation meets expertise, offering:

- 380+ exhibitors showcasing the latest cybersecurity solutions, software, tools, and services tailored to your needs
- A world-class conference program featuring expert speakers delivering actionable insights to keep you ahead of the evolving threat landscape
- Hands-on learning experiences with workshops and demos designed to advance your skills and career in Infosecurity
- Unparalleled networking opportunities with over 13,000 attendees - connect, collaborate, and grow your business

Frost & Sullivan will be hosting a dedicated workshop titled “Navigating the Uncharted Waters of Modern Cybersecurity: Strategic Insights for Executives and Leaders” on Thursday, 5th June, from 10:30 am to 12:00 pm.

Led by our Security Growth Experts, this session will delve into key trends shaping today’s cybersecurity landscape, including Human Risk Management, SASE, Managed Security, Encryption, and more. Designed to offer strategic value to both vendors and decision-makers, the session will address critical questions such as:

- Which factors and technologies are driving industry growth?
- Where should I invest my cybersecurity budget — and why?
- What is the future outlook for each solution area?
- What capabilities should I look for in a solution or partner?

There’s so much to discover at Infosecurity Europe, so why wait? Register today to secure your place and be sure to come along to the Frost & Sullivan Workshop - [https://frost.ly/cef](https://frost.ly/cef)

[ Learn More ](https://frost.ly/c9v)

Growth Webinar Key Takeaways

### Digital Content Services

Frost & Sullivan’s recent Digital Content Services webinar delved into the fascinating realm of "**Making immersive technologies work for your business: A deep dive into implementing augmented reality (AR), mixed reality (MR), virtual reality (VR), and the metaverse".** It also featured growth experts **Mohamed Alaa Saayed **and **Lara Forlino **who collaborated to share their views on dynamic customer wants, investment priorities, growth challenges, and enabling technologies in this space.

Schedule a Growth Pipeline Dialog with our experts to dive into the growth priorities for your organization:

[**Schedule Your Growth Dialog** ](https://go.frost.com/gpdialog?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictvideo&hsLang=en)

## Frost Perspectives

##### AI Transformation: A Business Imperative, Not Just a Technology Shift

*Why Organizations Must Embrace Whole-of-Business Transformation to Unlock AI’s Full Potential?*

The evolution of AI is unfolding in overlapping waves—moving from predictive AI to generative AI and now toward agentic AI, a new paradigm where AI agents can act autonomously, make decisions, and continuously learn with minimal human intervention. As technological advancements continue to accelerate, Frost & Sullivan has identified major business-centric emerging megatrends based on industry analyses.

[![AI Transformation: A Business Imperative, Not Just a Technology Shift ](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/ai-transformation-a-business-imperative-not-just-a-technology-shift/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictai1)

##### Business Success Demands Strong Project Management: Leveraging AI, Zoho’s New Project Plus Provides Strong Benefits

The Project Management Institute estimates that for every $1 billion spent, companies waste $122 million – or ~12% – on poor project management. They also report that as of 2021, ~35% of project failures resulted in lost revenue, and an additional 34% of projects experienced scope creep. In today’s fast-paced business environment, managing projects efficiently and minimizing resource waste is crucial for success.

[![Business Success Demands Strong Project Management: Leveraging AI, Zoho’s New Project Plus Provides Strong Benefits](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/business-success-demands-strong-project-management-leveraging-ai-zohos-new-project-plus-provides-strong-benefits/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictai2)

##### Continuing the Journey to Unlock the ROI of AI Transformation

Advancements in AI research and applications unfold in overlapping waves:

- **Predictive AI**: Early AI systems focused on data analysis and forecasting, providing businesses with insights into trends and patterns to drive informed decision-making.
- **Generative AI**: The next wave of AI introduced content creation capabilities, enabling automation in design, text generation, and even software development.
- **Agentic AI**: The frontier we are now approaching involves AI systems with autonomous reasoning and multi-step problem-solving abilities, enhancing complex workflows and decision-making processes.

[![Continuing the Journey to Unlock the ROI of AI Transformation](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/continuing-the-journey-to-unlock-the-roi-of-ai-transformation/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictai3)

##### Optimizing the Balance of Virtual and Live Agents with Webex CX Solution

For over a decade, the number of agents and average call handling times grew year over year.  This is about to change. AI has evolved significantly over the past few years, making self-service voice and digital channels as good as or better than a live agent. According to Frost & Sullivan’s latest CX customer survey, almost half the respondents deployed conversational AI to some degree, while another 37% plan to invest in the solution over the next two years. Aside from the fact that bots do not call in sick, AI agents can handle more complex queries and are beginning to sound increasingly human-like.

[![Optimizing the Balance of Virtual and Live Agents with Webex CX Solution](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/optimizing-the-balance-of-virtual-and-live-agents-with-webex-cx-solution/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictai4)

##### Contact Centers are Evolving: Who’s Leading the Change?

Leading providers in the ICT industry are expanding into the contact centers-as-a-service (CCaaS) and cloud contact centers space by integrating natively built contact center capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, and networking, these companies now provide full-suite solutions that enhance efficiency and transform contact center customer experience (CX). This has not only intensified competition but also accelerated innovation, reshaping traditional landscapes.

[![Contact Centers are Evolving: Who’s Leading the Change?](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/contact-center-solutions/contact-centers-are-evolving-whos-leading-the-change-kts-cim-rg/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictai5)

## Press Releases and Events

- DTW Ignite
- Contact-Center-as-a-Service (CCaaS)
- Telecom OSS/BSS
- Video Platforms

##### Mei Lee Quah, Growth Expert and Senior Director, Frost & Sullivan’s ICT Is Taking part in the DTW Ignite Event in June 2025

The DTW Ignite event is happening from 17th to 19th June 2025 in Copenhagen

**Mei Lee Quah**, with her area of expertise in telecoms strategy and 5G, will moderate the panel on the topic of "**Can Communication Service Providers (CSPs) Achieve AI Innovation Through Existing Infrastructure While Upholding Excellence?**" and address questions like:

- How can CSPs leverage their current infrastructure to quickly adapt to AI-driven demands without major overhauls?
- How can upskilling your workforce unlock the full potential of your infrastructure for AI-driven innovation?
- How can CSPs evolve their infrastructure in a way that will not only enable sovereign AI but also anticipate the demands of tomorrow’s technologies?
- What are the best practices to integrate AI without compromising service quality or operational reliability, while ensuring human safety throughout the process?

**[Click here](https://frost.ly/cee) **to learn more.

##### Genesys Applauded by Frost & Sullivan for Its Advanced Digital and Customer Experience (CX) Solutions and Market-leading Position

Frost & Sullivan analyzed the contact-center-as-a-service (CCaaS) industry and, based on its findings, recognizes Genesys®, a global cloud leader in AI-Powered Experience Orchestration with the 2024 Brazilian Company of the Year Award. Genesys is dedicated to helping businesses improve consumer loyalty through Genesys Cloud™, enabling organizations to deliver seamless, end-to-end experiences to customers and employees. Through its embedded AI capabilities for personalization, automation, prediction and optimization and the scalability and security of its platform, Genesys empowers organizations in over 100 countries to drive better engagement, streamline operations, and enhance customer satisfaction across various industries.

[![Genesys Applauded by Frost & Sullivan for Its Advanced Digital and Customer Experience (CX) Solutions and Market-leading Position](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/genesys-applauded-by-frost-sullivan-for-its-advanced-digital-and-customer-experience-cx-solutions-and-market-leading-position/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictpr1)

##### Whale Cloud Applauded by Frost & Sullivan for Supporting End-to-End Digital Transformation and Helping CSPs Grow with Its Efficient and Creative Solutions

Frost & Sullivan is pleased to recognize Whale Cloud with the 2024 Asia-Pacific Telecom Operations Support System (OSS)/Business Support System (BSS) Industry Technology Innovation Leadership Award. The company is making great strides in helping Asia-Pacific (APAC) communication service providers (CSPs) grow by leveraging emerging technologies to address their critical unmet needs. As such, it provides lightweight SaaS-based products for CSPs seeking a quick return on investment (ROI).

[![Whale Cloud Applauded by Frost & Sullivan for Supporting End-to-End Digital Transformation and Helping CSPs Grow with Its Efficient and Creative Solutions](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/whale-cloud-applauded-by-frost-sullivan-for-supporting-end-to-end-digital-transformation-and-helping-csps-grow-with-its-efficient-and-creative-solutions/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictpr2)

##### Vbrick Applauded by Frost & Sullivan for Improving Video Efficiency and Experiences, and Its Industry-Leading Position

Frost & Sullivan assessed the enterprise video platforms industry and, based on its analysis, recognizes Vbrick with the 2025 Global Company of the Year Award. The company offers an end-to-end, cloud-native video platform designed to help businesses manage and distribute live and on-demand video content at scale. Vbrick meets the evolving needs of global organizations and its platform enables enterprises to reach thousands of users while ensuring the highest levels of security and compliance.

[![Vbrick Applauded by Frost & Sullivan for Improving Video Efficiency and Experiences, and Its Industry-Leading Position](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/vbrick-applauded-by-frost-sullivan-for-improving-video-efficiency-and-experiences-and-its-market-leading-position/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictpr3)

## Growth Webinars

##### Our webinars are renowned among industry leaders for their thought-provoking sessions that foster collaboration and drive transformation. Join our upcoming webinars to discover how your organization can leverage new opportunities to enable transformational growth and thrive amid rising competitive intensity.

[Leveraging Smart Machines for the Future of Manufacturing](https://frost.zoom.us/webinar/register/9617358851065/WN_7PjMKgcAQSeCgHZnYR-G3g#/registration)  
[May 15th, 2025 9:30 AM EDT](https://frost.zoom.us/webinar/register/9617358851065/WN_7PjMKgcAQSeCgHZnYR-G3g#/registration)

##### Manufacturing

**Growth Opportunities in Global Manufacturing**: Leveraging Smart Machines for the Future of Manufacturing

May 15th, 2025 9:30 AM EDT

[![Growth Opportunities in Global Manufacturing: Leveraging Smart Machines for the Future of Manufacturing](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://frost.zoom.us/webinar/register/9617358851065/WN_7PjMKgcAQSeCgHZnYR-G3g#/registration)

[Growth Strategies to Make the Most of Agentic AI](https://frost.zoom.us/webinar/register/5817435188813/WN_W_Oa06-vRSiwb10FZ7G5Eg#/registration)  
[May 28th, 2025 9:00 AM EDT](https://frost.zoom.us/webinar/register/5817435188813/WN_W_Oa06-vRSiwb10FZ7G5Eg#/registration)

##### AI and Data Analytics

**Growth Strategies to Make the Most of Agentic AI**: Which Technologies, Business Models, and Providers Underpin Success in Agentic AI?

May 28th, 2025 9:00 AM EDT

[![Growth Strategies to Make the Most of Agentic AI: Which technologies, business models, and providers underpin success in Agentic AI?](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://frost.zoom.us/webinar/register/5817435188813/WN_W_Oa06-vRSiwb10FZ7G5Eg#/registration)

[• Immersive Technologies](https://www.frost.com/ondemand-growth-webinars/?gctt_date=&industry=Information%2FComm+Technology&sector=&gctt_region=&strategic_imperatives=&growth_processes=&ig6=&career_track=&gctt_search=&gctt_sort=&cur_page=1)  
[• Contact Center Ecosystem](https://www.frost.com/ondemand-growth-webinars/?gctt_date=&industry=Information%2FComm+Technology&sector=&gctt_region=&strategic_imperatives=&growth_processes=&ig6=&career_track=&gctt_search=&gctt_sort=&cur_page=1)  
[• Satellite Communication](https://www.frost.com/ondemand-growth-webinars/?gctt_date=&industry=Information%2FComm+Technology&sector=&gctt_region=&strategic_imperatives=&growth_processes=&ig6=&career_track=&gctt_search=&gctt_sort=&cur_page=1)

##### On-Demand Webinars

Check out the on-demand growth webinars covering the information and communications technology space

- Immersive Technologies: Augmented Reality (AR), Mixed Reality (MR), Virtual Reality (VR), and the Metaverse
- Contact Center Ecosystem
- Satellite direct-to-device (D2D) and Low Earth Orbit (LEO) Communication

[![Career Tracks and Growth Processes](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://www.frost.com/ondemand-growth-webinars/?gctt_date=&industry=Information%2FComm+Technology&sector=&gctt_region=&strategic_imperatives=&growth_processes=&ig6=&career_track=&gctt_search=&gctt_sort=&cur_page=1)

## Featured

##### **Best Practices Recognition**

What are the top companies across various regions and industries in terms of leadership and innovation?

[ Learn More ](https://www.frost.com/analytics/best-practices-recognition/?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictawbt)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_17277725421413)

### Request More Information

##### **Economic Analytics**

What are the global macroeconomic risks and growth opportunities emerging from Trump 2.0?

[ Learn More ](https://go.frost.com/go/ea/pfsv_trump2.0?campaign_source=gon&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictei1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_17277726212243)

### Request More Information

##### **Business & Financial Services**

Are you leveraging the top 10 growth opportunities in the circular economy industry?

[ Learn More ](https://go.frost.com/go/ee/mhae_circulareconomymarket?campaign_source=mhae&utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=ictbfs1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/25/05/archive#popup_module_17277726389043)

### Request More Information

## Upcoming Frost & Sullivan Events

[![Customer Experience 2025](https://go.frost.com/hs-fs/hubfs/GON/2024/May/General/GENGG_May24.jpg?width=800&height=550&name=GENGG_May24.jpg) ](https://www.customercontactmindxchange.com/cx/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve4)

##### [ Customer Experience 2025 ](https://www.customercontactmindxchange.com/cx/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve4)

 Jun 24, 2025, 8:00 AM —  Jun 26, 2025, 5:00 PM

 Omni Los Angeles Hotel at California Plaza, Los Angeles, CA

##### A Frost & Sullivan Executive MindXchange

[ Learn More ](https://www.customercontactmindxchange.com/cx/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve4)

[![Innovation Workshop & Tour: A Quarterly Series](https://go.frost.com/hs-fs/hubfs/GON/2024/September/General/Upcoming_Event_Banner_Sep24.png?width=800&height=550&name=Upcoming_Event_Banner_Sep24.png) ](https://www.frost.com/events/innovation/workshop-tour/q3/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve5)

##### [ Innovation Workshop & Tour: A Quarterly Series ](https://www.frost.com/events/innovation/workshop-tour/q3/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve5)

 Sep 15, 2025, 12:00 PM —  Sep 17, 2025, 12:00 PM

 Georgia Tech Advanced Technology Development Center (ATDC), USA

##### Supporting Transformative Innovation

[ Learn More ](https://www.frost.com/events/innovation/workshop-tour/q3/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve5)

[![21st Annual Customer Contact West](https://go.frost.com/hs-fs/hubfs/GON/2024/August/General/GENTGP_Aug24.png?width=800&height=550&name=GENTGP_Aug24.png) ](https://www.customercontactmindxchange.com/west/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve6)

##### [ 21st Annual Customer Contact West ](https://www.customercontactmindxchange.com/west/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve6)

 Oct 19, 2025, 8:00 AM —  Oct 22, 2025, 4:00 PM

 Tucson, AZ

##### A Frost & Sullivan Executive MindXchange

[ Learn More ](https://www.customercontactmindxchange.com/west/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve6)

[![Innovation Workshop & Tour: A Quarterly Series](https://go.frost.com/hs-fs/hubfs/GON/2024/May/General/GENSI_May24.jpg?width=800&height=550&name=GENSI_May24.jpg) ](https://www.frost.com/events/innovation/workshop-tour/q4/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve7)

##### [ Innovation Workshop & Tour: A Quarterly Series ](https://www.frost.com/events/innovation/workshop-tour/q4/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve7)

 Dec 09, 2025, 8:30 AM —  4:45 PM

 Nokia Executive Experience Center, Dallas, TX

##### Powering Organic Growth through Product Innovation

[ Learn More ](https://www.frost.com/events/innovation/workshop-tour/q4/?utm_source=newsletters&utm_medium=email&utm_campaign=ictmay25&utm_term=gon_may25&utm_content=goneve7)

[![Frost and Sullivan Institute](https://go.frost.com/hubfs/GON/2024/Other/PH-FSI-2024.jpg) 

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[![Frost Growth Experts](https://go.frost.com/hubfs/GON/2024/Other/FGE%20New%20Banner%20600%20300.jpg) 

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[![GIL Council](https://go.frost.com/hubfs/GON/2024/Other/PH-GIL-2024.jpg) 

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