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Omni Los Angeles Hotel at California Plaza, Los Angeles, CA
Carrier Ethernet Services in North America
How are service providers transforming their business models to adapt to ethernet price compression?
Latin American Private Multi-access Edge Computing (MEC)
How will edge computing impact the transformation of industrial automation and smart factory operations?
Content Delivery Networks (CDNs) and Edge Services
How can CDN players capitalize on the demand for cloud-native and serverless content delivery platforms?
Voice of the Customer: Enterprise Network Services
How can you close the growth gap between small businesses and large enterprises in network service adoption?
Future of Work: Key Megatrends
What role do micro-learning platforms and workplace robots play in enhancing productivity and enabling scalable growth?
Top 10 Strategic Imperatives
How is your company leveraging network services to accelerate digital transformation and business growth?
Extended Detection and Response (XDR)
What strategies can you employ to stay ahead of competitors in the highly fragmented XDR industry?
6G Network Infrastructure
How can your team harness the growth potential of the transition from 5G to 6G in enterprise environments?
AI Transformation: A Business Imperative, Not Just a Technology Shift
Why Organizations Must Embrace Whole-of-Business Transformation to Unlock AI’s Full Potential?
The evolution of AI is unfolding in overlapping waves—moving from predictive AI to generative AI and now toward agentic AI, a new paradigm where AI agents can act autonomously, make decisions, and continuously learn with minimal human intervention. As technological advancements continue to accelerate, Frost & Sullivan has identified major business-centric emerging megatrends based on industry analyses.
Business Success Demands Strong Project Management: Leveraging AI, Zoho’s New Project Plus Provides Strong Benefits
The Project Management Institute estimates that for every $1 billion spent, companies waste $122 million – or ~12% – on poor project management. They also report that as of 2021, ~35% of project failures resulted in lost revenue, and an additional 34% of projects experienced scope creep. In today’s fast-paced business environment, managing projects efficiently and minimizing resource waste is crucial for success.
Continuing the Journey to Unlock the ROI of AI Transformation
Advancements in AI research and applications unfold in overlapping waves:
- Predictive AI: Early AI systems focused on data analysis and forecasting, providing businesses with insights into trends and patterns to drive informed decision-making.
- Generative AI: The next wave of AI introduced content creation capabilities, enabling automation in design, text generation, and even software development.
- Agentic AI: The frontier we are now approaching involves AI systems with autonomous reasoning and multi-step problem-solving abilities, enhancing complex workflows and decision-making processes.
Optimizing the Balance of Virtual and Live Agents with Webex CX Solution
For over a decade, the number of agents and average call handling times grew year over year. This is about to change. AI has evolved significantly over the past few years, making self-service voice and digital channels as good as or better than a live agent. According to Frost & Sullivan’s latest CX customer survey, almost half the respondents deployed conversational AI to some degree, while another 37% plan to invest in the solution over the next two years. Aside from the fact that bots do not call in sick, AI agents can handle more complex queries and are beginning to sound increasingly human-like.
Contact Centers are Evolving: Who’s Leading the Change?
Leading providers in the ICT industry are expanding into the contact centers-as-a-service (CCaaS) and cloud contact centers space by integrating natively built contact center capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, and networking, these companies now provide full-suite solutions that enhance efficiency and transform contact center customer experience (CX). This has not only intensified competition but also accelerated innovation, reshaping traditional landscapes.
Mei Lee Quah, Growth Expert and Senior Director, Frost & Sullivan’s ICT Is Taking part in the DTW Ignite Event in June 2025
The DTW Ignite event is happening from 17th to 19th June 2025 in Copenhagen
Mei Lee Quah, with her area of expertise in telecoms strategy and 5G, will moderate the panel on the topic of "Can Communication Service Providers (CSPs) Achieve AI Innovation Through Existing Infrastructure While Upholding Excellence?" and address questions like:
- How can CSPs leverage their current infrastructure to quickly adapt to AI-driven demands without major overhauls?
- How can upskilling your workforce unlock the full potential of your infrastructure for AI-driven innovation?
- How can CSPs evolve their infrastructure in a way that will not only enable sovereign AI but also anticipate the demands of tomorrow’s technologies?
- What are the best practices to integrate AI without compromising service quality or operational reliability, while ensuring human safety throughout the process?
Click here to learn more.
Genesys Applauded by Frost & Sullivan for Its Advanced Digital and Customer Experience (CX) Solutions and Market-leading Position
Frost & Sullivan analyzed the contact-center-as-a-service (CCaaS) industry and, based on its findings, recognizes Genesys®, a global cloud leader in AI-Powered Experience Orchestration with the 2024 Brazilian Company of the Year Award. Genesys is dedicated to helping businesses improve consumer loyalty through Genesys Cloud™, enabling organizations to deliver seamless, end-to-end experiences to customers and employees. Through its embedded AI capabilities for personalization, automation, prediction and optimization and the scalability and security of its platform, Genesys empowers organizations in over 100 countries to drive better engagement, streamline operations, and enhance customer satisfaction across various industries.
Whale Cloud Applauded by Frost & Sullivan for Supporting End-to-End Digital Transformation and Helping CSPs Grow with Its Efficient and Creative Solutions
Frost & Sullivan is pleased to recognize Whale Cloud with the 2024 Asia-Pacific Telecom Operations Support System (OSS)/Business Support System (BSS) Industry Technology Innovation Leadership Award. The company is making great strides in helping Asia-Pacific (APAC) communication service providers (CSPs) grow by leveraging emerging technologies to address their critical unmet needs. As such, it provides lightweight SaaS-based products for CSPs seeking a quick return on investment (ROI).
Vbrick Applauded by Frost & Sullivan for Improving Video Efficiency and Experiences, and Its Industry-Leading Position
Frost & Sullivan assessed the enterprise video platforms industry and, based on its analysis, recognizes Vbrick with the 2025 Global Company of the Year Award. The company offers an end-to-end, cloud-native video platform designed to help businesses manage and distribute live and on-demand video content at scale. Vbrick meets the evolving needs of global organizations and its platform enables enterprises to reach thousands of users while ensuring the highest levels of security and compliance.
Manufacturing
Growth Opportunities in Global Manufacturing: Leveraging Smart Machines for the Future of Manufacturing
May 15th, 2025 9:30 AM EDT
AI and Data Analytics
Growth Strategies to Make the Most of Agentic AI: Which Technologies, Business Models, and Providers Underpin Success in Agentic AI?
May 28th, 2025 9:00 AM EDT
On-Demand Webinars
Check out the on-demand growth webinars covering the information and communications technology space
- Immersive Technologies: Augmented Reality (AR), Mixed Reality (MR), Virtual Reality (VR), and the Metaverse
- Contact Center Ecosystem
- Satellite direct-to-device (D2D) and Low Earth Orbit (LEO) Communication
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Georgia Tech Advanced Technology Development Center (ATDC), USA
Supporting Transformative Innovation
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Nokia Executive Experience Center, Dallas, TX
Powering Organic Growth through Product Innovation
