---
title: Information and Communications Technology - Growth Opportunity Newsletter
description: Seize opportunities for growth in the transformative landscape of the Internet of Things, Cloud, Metaverse, networks, artificial intelligence, and more.
image: https://go.frost.com/hubfs/GON/2025/March/ICT/ICTMeta_Mar25.jpg
---

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**Growth Opportunity Newsletter – Information & Communications Technology** | *A Transformational Growth Journey Powered by the Growth Pipeline Engine*

[![Exploring High-growth Investment Opportunities in India, 2026: Global Realignments, Economic Momentum, and Sectoral Investment Hotspots](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2026/Sliders/Banner%20Images/ITG_Webinar_SB_Feb26.jpg?width=1200&length=1200&name=ITG_Webinar_SB_Feb26.jpg) ](https://frost.zoom.us/webinar/register/4117683166848/WN_KHlRRj2rSMS2RAeqr0leMw#/registration)

[![2026 Top 50 Technologies: Emerging Innovations Driving Competitive Advantage and Growth Opportunities](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2026/Sliders/Banner%20Images/Top_50_Tech_2026_SB.jpg?width=1200&length=1200&name=Top_50_Tech_2026_SB.jpg) ](https://frost.zoom.us/webinar/register/2017700590489/WN_vI7xyAmRRJ-7RoPIGGXYwg#/registration)

[![Frost Radar™: Which Top Companies Are Leading the Unified Communications as a Service (UCaaS) industry in Asia-Pacific? ](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2026/Sliders/Banner%20Images/ICTSB1_Feb26.jpg?width=1200&length=1200&name=ICTSB1_Feb26.jpg) ](https://go.frost.com/fr/ict/pfvv_unifiedcommunications?campaign_source=0226-ictsb1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictsb1&hsLang=en)

[![Which Growth Avenues Are Shaping the Future of the Global Video Conferencing Devices Landscape? ](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2026/Sliders/Banner%20Images/ICTSB2_Feb26.jpg?width=1200&length=1200&name=ICTSB2_Feb26.jpg) ](https://go.frost.com/go/ict/kbf1_videoconferencingdevices?campaign_source=0226-ictsb2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictsb2&hsLang=en)

[![Latin American Data Center Colocation Services: What Are the Growth Opportunities That You Can Capitalize On? ](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2026/Sliders/Banner%20Images/ICTSB3_Feb26.jpg?width=1200&length=1200&name=ICTSB3_Feb26.jpg) ](https://go.frost.com/go/ict/kbbc_datacentercolocation?campaign_source=0226-ictsb3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictsb3&hsLang=en)

[![Which Megatrends Are Driving Growth in Customer Experience (CX) Management in North America? ](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2026/Sliders/Banner%20Images/ICTSB4_Feb26.jpg?width=1200&length=1200&name=ICTSB4_Feb26.jpg) ](https://go.frost.com/go/ict/kc03_customerexperiencemanagement?campaign_source=0226-ictsb4&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictsb4&hsLang=en)

[![Is Your Team Leveraging the Full Potential of AI Technologies and Platforms to Lead Amidst Transformation? ](https://8552136.fs1.hubspotusercontent-na1.net/hub/8552136/hubfs/GON/2026/Sliders/Banner%20Images/ICTSB5_Feb26.jpg?width=1200&length=1200&name=ICTSB5_Feb26.jpg) ](https://go.frost.com/go/ict/kc1b_aitechnologies?campaign_source=0226-ictsb5&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictsb5&hsLang=en)

## Top Growth Opportunities

![What Are the Growth Opportunities Redefining B2B Payments in the Asia-Pacific Region?](https://go.frost.com/hubfs/GON/2025/December/ICT/ICTTJ2_Dec25.jpg)

Enterprise Wireless Services

##### Growth Opportunities Redefining B2B Payments in the Asia-Pacific Region

- Capitalize on regulatory payment interoperability to accelerate growth in Asia-Pacific B2B digital payments.
- Harness automation and predictive analytics to enhance real-time fraud detection and cash flow prediction.
- What role do embedded finance and software-as-a-service (SaaS) platforms play in driving growth?

[ Access Today ](https://go.frost.com/go/ic/pg1b_b2bpayments?campaign_source=0226-ictgo1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgo1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_172776439556716)

### Request More Information

![What Are the Major Growth Opportunities in the North American Managed SD-WAN Industry?](https://go.frost.com/hubfs/GON/2026/February/ICT/ICTGO2_Feb26.jpg)

Enterprise Network Services

##### Growth Prospects in the North American Managed SD-WAN Space

- Leverage software-defined wide area network (SD-WAN) developments to support enterprise connectivity.
- Maximize growth potential by connecting remote workforces and distributed data center through SD-WAN.
- How can your team integrate intelligent networking solutions across SaaS and distributed locations?

[ Leverage Now ](https://go.frost.com/go/ict/kbe2_managedsdwan?campaign_source=0226-ictgo2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgo2&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_172776439556727)

### Request More Information

![How Is the Global Professional Headsets Landscape Poised for Exponential Growth? ](https://go.frost.com/hubfs/GON/2022/August/ICT/Images/ICTGO1_Aug22.jpg)

Unified Communications

##### Future Growth Potential of the Global Professional Headsets Landscape

- Align with the shift to hybrid work to capture growth opportunities in the professional headsets industry.
- Gain an edge with AI voice isolation, native Bluetooth support, extended battery life, and ecosystem certifications.
- What best practices can help your teams overcome tariff-induced price hikes and inflation?

[ Harness Now ](https://go.frost.com/go/ict/pft9_professionalheadsets?campaign_source=0226-ictgo3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgo3&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_172776439556738)

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## Top Strategic Imperatives for Growth

##### Are you ready to identify major transformations and thrive in the information and communications technology landscape?

![Future-proofing Content Distribution and Infrastructure: 10 Imperatives Necessitating Next-gen Edge Architecture, AI Intelligence, Integrated Security, and Decentralized Delivery](https://go.frost.com/hs-fs/hubfs/GON/2026/February/ICT/ICTSI1_Feb26_GIF.gif?width=627&height=240&name=ICTSI1_Feb26_GIF.gif)

## Future-proofing Content Distribution and Infrastructure: Top Imperatives

- Harnessing edge computing for real-time applications
- Capitalizing on AI-powered predictive caching and traffic management.
- Embracing zero trust architecture in content delivery networks (CDNs).

[LEARN MORE](https://www.frost.com/growth-opportunity-news/information-communications-technology/digital-content-services/10-imperatives-necessitating-next-gen-edge-architecture-ai-intelligence-integrated-security-and-decentralized-delivery-ict08_tg01_blog_tm-ict08_tg01_blog_tm-ict-gl-15_jan26-_cim-rg/?campaign_source=0226-ictsi1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=ictsi1)

![How the Content Creation, Management, and Orchestration Ecosystem Is Evolving: 10 Forces Transforming Digital Content Services](https://go.frost.com/hs-fs/hubfs/GON/2026/February/ICT/ICTSI2_Feb26_GIF.gif?width=627&height=240&name=ICTSI2_Feb26_GIF.gif)

## Content Creation, Management, & Orchestration: Digital Content Services

- Utilizing digital asset management (DAM) as an intelligent content foundation.
- Using AI-powered creative tools for 3D modeling, animation, and automated design.
- Leveraging dynamic, usage-based content licensing models for new monetization strategies.

[LEARN MORE](https://www.frost.com/growth-opportunity-news/information-communications-technology/digital-content-services/how-the-content-creation-management-and-orchestration-ecosystem-is-evolving-10-forces-transforming-digital-content-services-ict08_tg01_blog_tm-ict-gl-14_jan26-_cim-rg/?campaign_source=0226-ictsi2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=ictsi2)

![Delivering Next-Gen CX: Growth Opportunities in Autonomous Agents, Multilingual Support, Predictive Analytics, and Agentic AI](https://go.frost.com/hs-fs/hubfs/GON/2026/February/ICT/ICTSI3_Feb26_GIF.gif?width=627&height=240&name=ICTSI3_Feb26_GIF.gif)

## CX: Opportunities in Autonomous Agents, Analytics, and Agentic AI

- Leveraging growth avenues in generative AI for delivering multilingual CX.
- Capitalizing on the growth potential of AI-driven hyper-personalization in CX.
- Harnessing AI-enhanced sentiment analytics for real-time CX personalization.

[LEARN MORE](https://www.frost.com/growth-opportunity-news/information-communications-technology/contact-center-solutions/delivering-next-gen-cx-growth-opportunities-in-autonomous-agents-multilingual-support-predictive-analytics-and-agentic-ai-ict02_tg02_blog_go-ict-gl-4_dec25-_cim-rg/?campaign_source=0226-ictsi3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=ictsi3)

 Content Distribution

 Content Creation

 Customer Experience (CX)

## Frost Radar and Growth Perspectives

![Frost Radar™: What Are the Key Companies Driving the Growth of the SD-WAN Infrastructure?](https://go.frost.com/hubfs/Imported%20sitepage%20images/ICTTJ1_Sep23.jpg)

Enterprise Network Services

#### SD-WAN Infrastructure

Why should your team prioritize investing in AI, machine learning, and the cloud to grow in the digital ecosystem?

[ Discover Strategies ](https://go.frost.com/fr/ict/kb86_sdwaninfrastructure?campaign_source=0226-ictfr1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictfr1&hsLang=en)

![Frost Radar™ – How Can Your Team Leverage the Growth Potential of Communications Platform as a Service?](https://go.frost.com/hubfs/GON/2023/August/ICT/Images/ICTGO3_Aug23.jpg)

Unified Communications

#### Communications Platform as a Service

Is your technology roadmap equipped to rearchitect communications workflows around unified platforms?

[ Leverage Potential ](https://go.frost.com/fr/ict/pfuh_communicationsplatform?campaign_source=0226-ictfr2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictfr2&hsLang=en)

![Which Emerging Megatrends and Applications Influence the Future Growth Potential of Edge Computing?](https://go.frost.com/hubfs/GON/2022/October/ICT/Images/ICTGI6_Oct22.jpeg)

IoT and Edge

#### Megatrends in Edge Computing

Align your company’s strategy with Edge-as-a-Service (EaaS) for energy-efficient solutions and growth.

[ Fuel Growth ](https://go.frost.com/go/tv/pg5m_edgecomputing?campaign_source=0226-ictgi1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgi1&hsLang=en)

![Which Growth Avenues Propel the Global Carrier Managed Network Services Landscape?](https://go.frost.com/hubfs/GON/2023/June/ICT/Images/ICTTJ4_Jun23.jpg)

Enterprise Network Services

#### Managed Network Services (MNS)

How are carrier MNS providers integrating private wireless and satellite connectivity to strengthen their position?

[ Adopt Best Practices ](https://go.frost.com/go/ict/kbd3_carriermanaged?campaign_source=0226-ictgi2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgi2&hsLang=en)

![Why is the Customer Experience (CX) Management Space in Latin America and the Caribbean Poised for Exponential Growth?](https://go.frost.com/hubfs/GON/2023/December/ICT/Images/ICTGO1_Dec23.png)

Contact Center Solutions

#### CX Management in Latin America and the Caribbean

Gain an edge by leveraging generative AI to boost agent productivity and expand self-service adoption.

[ Harness Megatrends ](https://go.frost.com/go/ict/kc01_customerexperiencemanagement?campaign_source=0226-ictgi3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgi3&hsLang=en)

![The Middle East’s Growth Potential: What Are the Significant Shifts Toward Technology?](https://go.frost.com/hubfs/GON/2025/August/ICT/ICTTJ1_Aug25.jpg)

ICT

#### Shifts Toward Technology in the Middle East

How can you utilize investments in sovereign and regional cloud infrastructure to capture growth in the Middle East?

[ Refine Strategies ](https://go.frost.com/go/ict/kbc6_beyondoiltowardtech?campaign_source=0226-ictgi4&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgi4&hsLang=en)

![Which Growth Prospects Are Emerging in the 5G Transport Network Infrastructure Industry? ](https://go.frost.com/hubfs/GON/2022/July/ICT/Images/ICTGI1_Jul22.jpg)

Enterprise Network Services

#### Growth of the 5G Transport Network Infrastructure

How are designs in 5G network architectures shaping prospects across fronthaul, midhaul, and backhaul networks?

[ Seize Opportunities ](https://go.frost.com/go/ict/kbdf_5gtransportnetwork?campaign_source=0226-ictgi5&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgi5&hsLang=en)

![Mobile Payment Services in Latin America (LATAM): How Can You Thrive Amidst Transformation?](https://go.frost.com/hubfs/GON/2023/October/ICT/Images/ICTGO2_Oct23.jpg)

Enterprise Wireless Services

#### Mobile Payment Services in Latin America

What opportunities arise from quick response (QR) codes, biometrics, and tokenization in payments?

[ Unlock Potential ](https://go.frost.com/go/ict/kbd9_mobilepaymentservices?campaign_source=0226-ictgi6&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictgi6&hsLang=en)

Growth Webinar Key Takeaways

### Brazil’s Data Center Landscape

During this webinar, the following growth experts collaborated to share their views on high-density colocation services, advanced cooling systems, and new ways to minimize latency and compliance risks:

- **Luciano Fialho**, Senior VP Corporate Development and M&A at Scala Data Centers
- **Renato Pasquini**, Growth Expert, Vice President, and Global Program Leader, IoT, Edge, AI and Data Centers at Frost & Sullivan
- **Carina Goncalves**, Growth Expert and Industry Principal, IoT, Edge, AI, and Data Centers at Frost & Sullivan

Schedule a Growth Pipeline Dialog with our experts to dive into the growth priorities for your organization.

[**Schedule Your Growth Dialog** ](https://go.frost.com/gpdialog?campaign_source=0226-ictvideo&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=ictvideo&hsLang=en)

## Transformational Journey Exclusives

##### What are the major growth opportunities transforming the information and communications technologies (ICT) landscape?

![AI Workloads, Green Energy, and Scale: How Nxtra Aligns Growth Strategies with Data Center Megatrends in India](https://go.frost.com/hubfs/GON/2026/February/ICT/ICTTGL1_Feb26.jpg)

AI and Data Analytics

##### AI Workloads, Green Energy, and Scale: How Nxtra Aligns Growth Strategies with Data Center Megatrends in India

Ashish Arora, CEO at Nxtra by Airtel, talks about the rapid transformation underway in enterprise technology, cloud infrastructure, and data center ecosystems. It also highlights how AI is emerging as a revolutionary technology for enterprises.

**Explore the Discussion!**

[ Assess Today ](https://www.frost.com/growth-opportunity-news/information-communications-technology/artificial-intelligence-data-analytics/ai-workloads-green-energy-and-scale-how-nxtra-aligns-growth-strategies-with-data-center-megatrends-in-india-ict02_tg32_tgl_kc1b-kc30-kc26_jan26_cim-rg/?campaign_source=0226-icttgl1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=icttgl1)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_17277721413223)

### Request More Information

![From Hype to Transformation: NEC’s Vision for AI-Powered Digital Innovation](https://go.frost.com/hubfs/GON/2024/July/ICT/ICTTJ1_Jul24.png)

AI and Data Analytics

##### From Hype to Transformation: An In-depth Exploration of NEC’s Vision for AI-Powered Digital Innovation

Christopher Lam, Vice President and Head of NEC Laboratories Singapore, explores how NEC is advancing AI research, helping enterprises turn hype into sustainable transformation, and translating innovation into operational value.

**Check Out the Conversation!**

[ Examine Now ](https://www.frost.com/growth-opportunity-news/information-communications-technology/artificial-intelligence-data-analytics/from-hype-to-transformation-necs-vision-for-ai-powered-digital-innovation/?campaign_source=0226-icttgl2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=icttgl2)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_176404998389212)

### Request More Information

![Strengthening APAC’s Digital Infrastructure: How Equinix Develops Sustainable Digital Solutions](https://go.frost.com/hubfs/GON/2025/December/ICT/ICTTGL1_Dec25.jpg)

AI and Data Analytics

##### Strengthening APAC’s Digital Infrastructure: How Equinix Develops Sustainable Digital Solutions

Cyrus Adaggra, President of Equinix Asia Pacific, shares how the company is enabling digital transformation with cloud and AI deployments. The discussion also explores opportunities in data centers and Equinix’s visionary Build Bolder strategy.

**Explore the Interview!**

[ Check Out Now ](https://www.frost.com/growth-opportunity-news/information-communications-technology/artificial-intelligence-data-analytics/strengthening-apacs-digital-infrastructure-how-equinix-develops-sustainable-digital-solutions-ict07_tg32_tgl_kbb1-kbb7_nov25_cim-rg/?campaign_source=0226-icttgl3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=icttgl3)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_17637069939967)

### Request More Information

![What CPaaS Brings to the Next Generation of Digital Engagement](https://go.frost.com/hubfs/GON/2023/February/ICT/Images/ICTGO3_Feb23.jpg)

Unified Communications

##### What Communications Platform-as-a-Service (CPaaS) Brings to the Next Era of Digital Engagement

How are enterprises capturing growth opportunities by using open APIs to consolidate various services into a single solution? Is your growth strategy evolving to differentiate your programmable communications portfolio?

**Capture Opportunities!**

[ Fuel Growth ](https://go.frost.com/fr/ict/cpaasopportunities?campaign_source=0226-icttgp1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=icttgp1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_17695879164568)

### Request More Information

![Enterprise Network Services](https://go.frost.com/hubfs/GON/2023/August/ICT/Images/Enterprise%20Network%20Services.jpg)

Enterprise Network Services

##### Opportunities in Managed Network Services (MNS)

What growth gaps can organizations address to overcome fragmented and multi-vendor networks affecting security? Are your teams prepared to find the right MNS offerings?

**Strengthen Networks!**

[ Download Today ](https://go.frost.com/tgp/ict/managednetworkservices?campaign_source=0226-icttgp2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=icttgp2&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_176958794194816)

### Request More Information

![AI-powered Marketing Automation Platforms to Watch in 2026 ](https://go.frost.com/hubfs/GON/2022/January/ICT/Images/ICTGI1_Jan22.jpg)

Digital Content Services

##### AI-powered Marketing Automation Platforms

This Frost & Sullivan’s Growth Podcast explores how B2B leaders can leverage marketing automation platforms to deliver personalized, well-orchestrated services.

**Adopt Best Practices!**

[ Listen Today ](https://frost.ly/dwd)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_176958794194827)

### Request More Information

![Tomorrow's 5G Transport Network — Growth Strategies for Enabling Ultra-Low Latency and High-Speed Connectivity](https://go.frost.com/hubfs/GON/2025/July/ICT/ICTTGP2_Jul25.jpg)

Enterprise Network Services

##### Growth Strategies for 5G Transport Networks

This Frost & Sullivan’s Growth Podcast explores how the 5G Transport Network is undergoing rapid transformation with evolution in fronthaul and backhaul technology.

**Refine Strategies!**

[ Harness Now ](https://frost.ly/dwe)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_176958794194838)

### Request More Information

![The Edge-first Future of Digital Content Distribution](https://go.frost.com/hubfs/GON/2022/July/ICT/Images/ICTGI2_Jul22.jpg)

Digital Content Services

##### The Edge-first Future of Digital Content Distribution

This episode of Frost & Sullivan’s Growth Podcast discovers how AI, decentralized blockchain, and predictive caching are transforming content delivery.

**Tune In Now!**

[ Leverage Now ](https://frost.ly/dwf)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_176958794194849)

### Request More Information

## Frost Perspectives

##### Lenovo’s Sphere Spectacular: Hybrid AI

Lenovo kicked off CES 2026 with a truly grand stage: the Las Vegas Sphere — a 366-foot-tall tech marvel with a four-football-field-wide wraparound screen and a 167,000-speaker sound system. The venue’s scale was not just dramatic; it mirrored Lenovo’s message that AI is becoming a platform layer that sits underneath everything.

[![Lenovo’s Sphere Spectacular: A Grand Debut for Hybrid AI](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/lenovos-sphere-spectacular-a-grand-debut-for-hybrid-ai/?campaign_source=0226-ictai1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictai1)

##### Securing AI at Hyperscale: Google Cloud

As organizations accelerate their adoption of Generative AI (Gen AI), the trust placed in hyperscalers has never been higher. With millions of users interacting daily with AI-powered services—from copilots and chat interfaces to industry-specific automation—hyperscalers carry the responsibility of securing not just infrastructure, but the AI systems that enterprises and consumers depend on.

[![Securing AI at Hyperscale: How Google Cloud Protects Users in the Age of Gen AI ](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/artificial-intelligence-data-analytics/securing-ai-at-hyperscale-how-google-cloud-protects-users-in-the-age-of-gen-ai/?campaign_source=0226-ictai2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictai2)

##### AI’s Industrialization Era: Agentic Intelligence

Artificial Intelligence (AI) is entering its most consequential transition—moving from experimentation to industrialization. As organizations accelerate their adoption of generative AI, the next major inflection point is emerging: agentic AI, where intelligence becomes autonomous, embedded, and deeply integrated into business processes.

[![AI’s Industrialization Era: Preparing Organizations for the Shift Toward Agentic Intelligence](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/artificial-intelligence-data-analytics/ais-industrialization-era-preparing-organizations-for-the-shift-toward-agentic-intelligence/?campaign_source=0226-ictai3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictai3)

##### Taking Advantage of CPaaS Opportunities

Not long ago, business communication systems behaved like closed boxes—useful but disconnected from the rest of the operation. But today, enterprises want something smarter. They want to automate workflows, boost productivity, and personalize interactions. This need is pushing providers to turn communications from a reactive function into a proactive one that facilitates digital transformation and customer experience (CX).

[![Taking Advantage of CPaaS Opportunities: Why Messaging APIs Alone Aren’t Enough to Build Tomorrow’s Programable Communications Strategies?](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=100&height=29&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/growth-opportunity-news/information-communications-technology/unified-communications/taking-advantage-of-cpaas-opportunities-why-messaging-apis-alone-arent-enough-to-build-tomorrows-programable-communications-strategies-ict05_tg05_tgc_pfuf_dec25-_cim-rg/?campaign_source=0226-ictai4&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26_cim&utm_content=ictai4)

## Press Releases

- Customer Experience Management
- Customer Experience Platforms
- Emergency Cloud Call Handling
- Workforce Management Space

##### TP Receives Frost & Sullivan’s 2025 Asia-Pacific Company of the Year Recognition for Excellence in Customer Experience Management Services

Frost & Sullivan is pleased to announce that global digital business services leader TP has been awarded the 2025 Asia-Pacific Company of the Year Recognition in the customer experience management services industry for its outstanding achievements in driving AI-powered innovation, operational excellence, and customer value creation.

[![TP Receives Frost & Sullivan’s 2025 Asia-Pacific Company of the Year Recognition for Excellence in Customer Experience Management Services](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/tp-receives-frost-sullivans-2025-asia-pacific-company-of-the-year-recognition-for-excellence-in-customer-experience-management-services/?campaign_source=0226-ictpr1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictpr1)

##### Frost Radar™ Reveals Leading Innovators and Growth Champions in Customer Experience Platforms Across EMEA

As enterprises across Europe, the Middle East, and Africa (EMEA) accelerate their digital transformation, demand for advanced customer experience platforms (CXPs) is surging. Amid geopolitical uncertainty, evolving data sovereignty regulations, and rapid advances in artificial intelligence, organisations are rethinking customer engagement models to deliver seamless, omnichannel experiences.

[![Frost Radar™ Reveals Leading Innovators and Growth Champions in Customer Experience Platforms Across EMEA ](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/frost-radar-reveals-leading-innovators-and-growth-champions-in-customer-experience-platforms-across-emea/?campaign_source=0226-ictpr2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictpr2)

##### Carbyne Receives Frost & Sullivan’s 2025 North American Product Leadership Recognition for Excellence in Emergency Cloud Call Handling

Frost & Sullivan is pleased to announce that Carbyne has received the 2025 North American Product Leadership Recognition in the emergency cloud call handling industry for its outstanding achievements in advancing next-generation emergency communication technologies.

[![Carbyne Receives Frost & Sullivan’s 2025 North American Product Leadership Recognition for Excellence in Emergency Cloud Call Handling ](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/carbyne-receives-frost-sullivans-2025-north-america-product-leadership-recognition-for-excellence-in-emergency-cloud-call-handling/?campaign_source=0226-ictpr3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictpr3)

##### QStory Receives Frost & Sullivan’s 2025 European Workforce Management Enabling Technology Leadership Recognition

Frost & Sullivan is pleased to announce that QStory has received the 2025 European Enabling Technology Leadership Recognition in the workforce management industry for its innovative, flexible, and employee-centric workforce management platform that drives significant gains in business performance and enhances employee satisfaction.

[![QStory Receives Frost & Sullivan’s 2025 European Workforce Management Enabling Technology Leadership Recognition ](https://go.frost.com/hs-fs/hubfs/Images/2021/NA%20EVENTS/RedHat/%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png?width=150&height=43&name=%7Babcd5803-090d-4681-9c59-b4f3ed92f319%7D_Read_More.png)](https://www.frost.com/news/press-releases/qstory-receives-frost-sullivans-2025-european-workforce-management-enabling-technology-leadership-recognition/?campaign_source=0226-ictpr4&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictpr4)

## Growth Webinars

##### Our webinars are renowned among industry leaders for their thought-provoking sessions that foster collaboration and drive transformation. Join our upcoming webinars to discover how your organization can leverage new opportunities to enable transformational growth and thrive amid rising competitive intensity.

[Investment Opportunities in India, 2026: Global Realignments, Economic Momentum, and Hotspots  
Feb 5th, 2026 11:00 AM IST](https://frost.zoom.us/webinar/register/4117683166848/WN_KHlRRj2rSMS2RAeqr0leMw#/registration)

##### Investor Transformation

**Exploring High-growth Investment Opportunities in India, 2026**: Global Realignments, Economic Momentum, and Sectoral Investment Hotspots

Feb 5th, 2026 11:00 AM IST

[![Exploring High-growth Investment Opportunities in India, 2026: Global Realignments, Economic Momentum, and Sectoral Investment Hotspots](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://frost.zoom.us/webinar/register/4117683166848/WN_KHlRRj2rSMS2RAeqr0leMw#/registration)

[Digital Sovereignty as a Growth Strategy: How Leading Enterprises Are Leveraging Digital Control  
Feb 19th, 2026 9:00 AM EST](https://frost.zoom.us/webinar/register/4317688937334/WN_KQ2Sl789SzSwl2KIFlYWGQ#/registration)

##### ICT

**Digital Sovereignty as a Growth Strategy**: How Leading Enterprises Are Leveraging Digital Control to Accelerate Innovation and Scalability

Feb 19th, 2026 9:00 AM EST

[![Digital Sovereignty as a Growth Strategy: How Leading Enterprises Are Leveraging Digital control to Accelerate Innovation and Scalability](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://frost.zoom.us/webinar/register/4317688937334/WN_KQ2Sl789SzSwl2KIFlYWGQ#/registration)

[Economic and Industry Opportunities in 2026: Impact of Geopolitical and Supply Chain Flashpoints on Growth  
Feb 25th, 2026 9:00 AM EST](https://frost.zoom.us/webinar/register/7917695035008/WN_ZzWDoK84QvyOqnM6BreN0Q#/registration)

##### Economic Analytics

**Economic and Industry Opportunities in 2026**: Will Geopolitical and Supply Chain Flashpoints Derail Global Growth?

Feb 25th, 2026 9:00 AM EST

[![Economic and Industry Opportunities in 2026: Will Geopolitical and Supply Chain Flashpoints Derail Global Growth?](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://frost.zoom.us/webinar/register/7917695035008/WN_ZzWDoK84QvyOqnM6BreN0Q#/registration)

[2026 Top 50 Technologies: Emerging Innovations Driving Competitive Advantage and Growth Opportunities  
Mar 26th, 2026 3:00 PM SGT](https://frost.zoom.us/webinar/register/3917700588634/WN_qHYtmGutT82_SL6-QT5qbQ#/registration)

##### Top 50 Technologies - APAC

**2026 Top 50 Technologies**: Emerging Innovations Driving Competitive Advantage and Growth Opportunities

Mar 26th, 2026 3:00 PM SGT

[![2026 Top 50 Technologies: Emerging Innovations Driving Competitive Advantage and Growth Opportunities](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://frost.zoom.us/webinar/register/3917700588634/WN_qHYtmGutT82_SL6-QT5qbQ#/registration)

[2026 Top 50 Technologies: Emerging Innovations Driving Competitive Advantage and Growth Opportunities  
Mar 26th, 2026 11:00 AM EDT](https://frost.zoom.us/webinar/register/2017700590489/WN_vI7xyAmRRJ-7RoPIGGXYwg#/registration)

##### Top 50 Technologies - Global

**2026 Top 50 Technologies**: Emerging Innovations Driving Competitive Advantage and Growth Opportunities

Mar 26th, 2026 11:00 AM EDT

[![2026 Top 50 Technologies: Emerging Innovations Driving Competitive Advantage and Growth Opportunities](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://frost.zoom.us/webinar/register/2017700590489/WN_vI7xyAmRRJ-7RoPIGGXYwg#/registration)

[• From Hyperscale to Hyperdense: Brazil’s Data Center Hubs](https://www.frost.com/ondemand-growth-webinars/?gctt_date=&industry=Information%2FComm+Technology&sector=&gctt_region=&strategic_imperatives=&growth_processes=&ig6=&career_track=&gctt_search=&gctt_sort=&cur_page=1)  
[• The Sustainable Cloud](https://www.frost.com/ondemand-growth-webinars/?gctt_date=&industry=Information%2FComm+Technology&sector=&gctt_region=&strategic_imperatives=&growth_processes=&ig6=&career_track=&gctt_search=&gctt_sort=&cur_page=1)  
[• Agentic AI](https://www.frost.com/ondemand-growth-webinars/?gctt_date=&industry=Information%2FComm+Technology&sector=&gctt_region=&strategic_imperatives=&growth_processes=&ig6=&career_track=&gctt_search=&gctt_sort=&cur_page=1)

##### On-demand Webinars

Check out the on-demand growth webinars covering the information and communications technology space

- How Brazil’s Data Center Hubs Are Evolving to Support AI
- The Sustainable Cloud: Cloud Computing
- Growth Strategies to Make the Most of Agentic AI

[![On-demand Webinars](https://go.frost.com/hs-fs/hubfs/Images/Events/Events/2020/%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png?width=150&height=43&name=%7B23b980f9-ecbe-4788-aafc-2bf7c21f9039%7D_RegisterNow_Btn.png)](https://www.frost.com/ondemand-growth-webinars/?gctt_date=&industry=Information%2FComm+Technology&sector=&gctt_region=&strategic_imperatives=&growth_processes=&ig6=&career_track=&gctt_search=&gctt_sort=&cur_page=1)

## Featured

##### **Best Practices Recognition**

What are the top companies across various regions and industries in terms of leadership and innovation?

[ Learn More ](https://www.frost.com/analytics/best-practices-recognition/?campaign_source=0226-ictawbt&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictawbt)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_17277725421413)

### Request More Information

##### **Economic Analytics**

Knowledge economy transformation: Which opportunities showcase immense growth potential?

[ Explore Today ](https://go.frost.com/go/ea/pg4i_knowledgeeconomytransformations?campaign_source=0226-ictei1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=ictei1&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_17277726212243)

### Request More Information

##### **Celebrating Industry Leaders**

Nominate your CEO today to be featured in our transformational growth leadership (TGL) program.

[ Nominate Now ](https://go.frost.com/transformational-growth-leadership?campaign_source=0226-icttgl&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=icttgl&hsLang=en)

[ Request Info ](https://go.frost.com/information-communications-technologies-newsletter/26/02/archive#popup_module_17277726389043)

### Request More Information

## Upcoming Frost & Sullivan Events

[![Innovation Workshop & Tour: A Quarterly Series](https://go.frost.com/hs-fs/hubfs/GON/2024/August/General/GENTGP_Aug24.png?width=800&height=550&name=GENTGP_Aug24.png) ](https://www.frost.com/events/innovation/workshop-tour/q1/?campaign_source=0226-goneve1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve1)

##### [ Innovation Workshop & Tour: A Quarterly Series ](https://www.frost.com/events/innovation/workshop-tour/q1/?campaign_source=0226-goneve1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve1)

 Feb 09, 2026, 6:00 PM —  Feb 11, 2026, 4:30 PM

 Silicon Valley, CA

##### Optimizing Partnership Engagement Strategy: Plug and Play

[ Learn More ](https://www.frost.com/events/innovation/workshop-tour/q1/?campaign_source=0226-goneve1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve1)

[![22nd Annual Customer Contact East](https://go.frost.com/hs-fs/hubfs/GON/2024/May/General/GENGG_May24.jpg?width=800&height=550&name=GENGG_May24.jpg) ](http://customercontactmindxchange.com/east/?campaign_source=0226-goneve2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve2)

##### [ 22nd Annual Customer Contact East ](http://customercontactmindxchange.com/east/?campaign_source=0226-goneve2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve2)

 Apr 12, 2026, 7:45 AM —  Apr 15, 2026, 2:45 PM

 Marriott Harbor Beach Resort and Spa, Fort Lauderdale, FL

##### A Frost & Sullivan Executive MindXchange

[ Learn More ](http://customercontactmindxchange.com/east/?campaign_source=0226-goneve2&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve2)

[![Innovation Workshop & Tour: A Quarterly Series](https://go.frost.com/hs-fs/hubfs/GON/2024/September/General/Upcoming_Event_Banner_Sep24.png?width=800&height=550&name=Upcoming_Event_Banner_Sep24.png) ](https://www.customercontactmindxchange.com/cx/?campaign_source=0226-goneve3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve3)

##### [ Customer Experience 2026 ](https://www.customercontactmindxchange.com/cx/?campaign_source=0226-goneve3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve3)

 Jul 13, 2026, 8:00 AM —  Jul 15, 2026, 4:00 PM

 Loews Sapphire Falls Resort, Orlando, Florida

##### A Frost & Sullivan Executive MindXchange

[ Learn More ](https://www.customercontactmindxchange.com/cx/?campaign_source=0226-goneve3&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve3)

[![Innovation Workshop & Tour: A Quarterly Series](https://go.frost.com/hs-fs/hubfs/GON/2024/May/General/GENSI_May24.jpg?width=800&height=550&name=GENSI_May24.jpg) ](https://www.customercontactmindxchange.com/west/?campaign_source=0226-goneve4&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve4)

##### [ 22nd Annual Customer Contact West ](https://www.customercontactmindxchange.com/west/?campaign_source=0226-goneve4&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve4)

 Oct 18, 2026, 8:00 AM —  Oct 21, 2026, 2:45 PM

 Tucson, AZ

##### A Frost & Sullivan Executive MindXchange

[ Learn More ](https://www.customercontactmindxchange.com/west/?campaign_source=0226-goneve4&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=goneve4)

## Information and Communications Technology: Trending News and Articles

<https://www.frost.com/category/growth-opportunity-news/information-communications-technology/?campaign_source=0226-icttn1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=icttn1>

Check out the latest news and trending articles covering key developments from major companies to stay up-to-date in the information and communications technology landscape. Here are a few notable articles:

- [Meta strikes multiple AI deals with news publishers](https://www.reuters.com/business/meta-strikes-multiple-ai-deals-with-news-publishers-axios-reports-2025-12-05/)
- [C5i launches enterprise-grade platform that integrates autonomous agents for streamlined workflows and more](https://timesofindia.indiatimes.com/technology/tech-news/c5i-launches-enterprise-grade-platform-that-integrates-autonomous-agents-for-streamlined-workflows-and-more/articleshow/127151291.cms)
- [SK Hynix posts record quarterly profit on huge AI demand, trounces expectations](https://www.reuters.com/world/asia-pacific/sk-hynix-posts-forecast-beating-q4-profit-huge-ai-demand-2026-01-28/)
- [Meta enters up to $6 billion data-center fiber-optic cable deal with Corning](https://www.wsj.com/tech/meta-enters-up-to-6-billion-data-center-fiber-optic-cable-deal-with-corning-4a085f73)
- [Amazon launches new Europe-based cloud service to address user concerns](https://www.reuters.com/business/retail-consumer/amazon-launches-new-europe-based-cloud-service-address-user-concerns-2026-01-15/)

[ Click Here to Explore More Articles ](https://www.frost.com/category/growth-opportunity-news/information-communications-technology/?campaign_source=0226-icttn1&utm_source=newsletters&utm_medium=email&utm_campaign=ictfeb26&utm_term=gon_feb26&utm_content=icttn1)

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