Growth Opportunity Newsletter – Information & Communications Technology | A Transformational Growth Journey Powered by the Growth Pipeline Engine

Frost Radar™: Online Video Platforms for Media and Entertainment

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
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Webinar - Advancing IoT from Deployment to Intelligent Scale

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Datacenters and AI Infrastructure
Gain Prospects
Enterprise Telephony Growth
Discover Avenues
Communications in Travel & Hospitality
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Customer Experience Growth
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Connected CEO
Connected CEO™ is Frost & Sullivan's leadership platform that empowers CEOs to survive and thrive in the Intelligence Revolution by leading enterprise transformation, prioritizing growth opportunities, and accelerating transformational growth.
Why Do Most Transformations Fail? Why Implementation Has Become the New Competitive Edge
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Every leadership team has a strategy. Most have identified the right growth opportunities. Many have invested heavily in technology, AI, innovation, and transformation. Yet nearly 70% of strategic transformations fail to create lasting business value.

Why?

Because the real challenge is no longer strategy, it is implementation.

Click here to check out the leadership perspective from David Frigstad, Chairman & CEO, Frost & Sullivan.

Click here to access our whitepaper titled "The Connected CEO: Leading Through the Intelligence Revolution".

You can also explore our latest whitepaper titled "The Connected CEO: 10 Strategic Imperatives for the Intelligence Revolution" and join our exclusive webinar "Connected CEO: Top 10 Innovative Perspectives on the Intelligence Revolution" to learn more.

Unified Communications
Identify growth avenues in video conferencing devices, collaboration endpoints, and integrated cloud communications.
Digital Content & Cloud
What is the growth potential of hybrid cloud storage software (HCSS) and digital asset management platforms?

Hybrid Cloud Storage Software Platforms

  • Identify opportunities across hybrid and multicloud environments.
  • What role does data gravity play in transforming HCSS platforms?
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Unified Cloud Control: Multi-cloud Management Platforms

  • Align your roadmap with AI infrastructure and cyber resilience.
  • Prepare your team for increasingly distributed cloud workloads.
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Digital Asset Management Platforms

  • Capitalize on generative and agentic AI for content intelligence.
  • Address growth gaps through AI-enabled content execution.
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Growth Opportunities in Cloud Applications

  • What strategies can help reduce inconsistent data model issues?
  • Navigate geopolitical uncertainty, reshaping buyer expectations.
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Digital Experience Platforms (DXP) Landscape

  • What role does DXP play in scaling content orchestration?
  • How can AI-driven personalization improve DXP selection?
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AI-powered Digital Signage Platforms

  • Is AI creating new revenue opportunities through retail media?
  • Discover growth through IoT devices and cloud services.
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Navigating Transformation – Middle East (September 2026 Edition)

This month’s edition explores major areas across the region, like smart water metering in MEA, sustainable manufacturing in the Middle East, and the GCC automotive industry.

Transformation Growth Perspectives

Explore our growth-oriented whitepapers that translate industry disruption and strategic imperatives into actionable growth opportunities, competitive benchmarking, companies-to-action, and best practices to accelerate performance and drive sustainable competitive advantage.

How can you gain demand intelligence across commercial, supply chain, financial, and strategic decisions?

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Leverage connected intelligence to identify opportunities, prioritize actions, benchmark progress, and create value.

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Can your cloud applications help the business move faster, make smarter decisions, and adapt continuously?

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What accelerates customer experience growth across manufacturing, banking, financial services, and insurance?

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What megatrends and innovations are shaping the future of connected and secure digital ecosystems?

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Transformational Growth Leadership Program
Explore Executive Perspectives on Business Transformation

Interview with Barbara Dondiego

Revolutionizing Enterprise Voice with AI: How AVOXI Is Transforming Customer Engagement Through Trust, Automation, and Cloud-Native Communications

Read the Full Interview

Barbara Dondiego

Chief Executive Officer | AVOXI

Interview with André Peixoto

Leading Enterprise Transformational Growth Across Latin America: How Samsung Is Advancing AI, Connected Ecosystems, and Customer-centric Innovation

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André Peixoto

Senior Director of B2B Integrated Offerings | Samsung Latin America

Interview with Silvio Kutić

Transforming Customer Engagement: How Infobip Is Building an AI-first Future Through Intelligent Communications

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Silvio Kutić

Founder & CEO | Infobip

Interview with Chris Caldwell

Accelerating Growth Through Intelligent Transformation: How Concentrix Orchestrates AI, Human Expertise, and Personalization to Drive Measurable Business Outcomes

Read the Full Interview

Chris Caldwell

Global President & CEO | Concentrix

Interview with Javier A. Baldor

From Reactive Operations to Project Intelligence: How BST Global Is Revolutionizing the AEC Industry

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Javier A. Baldor

Chief Executive Officer | BST Global

Avoxi
Samsung LATAM
Infobip
Concentrix
BST Global

Introducing Frost & Sullivan’s Information and Communications Technology LinkedIn Page

Explore key strategic Imperatives, growth opportunity news, innovative business models, competitive benchmarking, best practices, and Transformational Growth Leadership discussions related to the ICT landscape.
IoT & Edge
Examine game-changing growth prospects in Internet of Things (IoT) professionals & managed services and remote SIM provisioning.
Enterprise Network Services
Uncover major growth drivers and prospects in the retail and wholesale ethernet industry.
North American Retail and Wholesale Ethernet Space
What role do software-defined wide area network solutions play in reshaping traditional ethernet services?
Learn more
Benchmarking Leaders in Enterprise Network Services
How can network service providers operationalize artificial intelligence to meet the evolving needs of distributed enterprises?
Learn more
Voice of Customer: Network & Wireless Services
What growth prospects emerge from security, monitoring, and application density across global enterprises?
Learn more

Frost & Sullivan Brand and Demand Solutions

Reach out to our Brand & Demand team for unique solutions to roles like brand marketing, demand generation, events marketing, partner marketing, product marketing, content marketing, field marketing, and account-based marketing within your marketing ecosystem!

Frost & Sullivan Podcasts
Business • Management • 617 episodes
Frost & Sullivan Podcasts
Latest episode
Show notes
Welcome to the Frost & Sullivan Podcast! Here, we empower leaders to accelerate their growth and drive transformative change within their industries. As the growth pipeline company, we provide you with the strategies, tools, and resources needed to thrive in today’s dynamic landscape. Each episode features expert opinions, real-world case studies, and actionable strategies to help you harness emerging technologies, innovative business models, and global megatrends. Our goal is to guide you on a journey of continuous innovation, where you can discover powerful growth opportunities, align your organization’s vision, and achieve best-in-class leadership. From healthcare to technology, energy, and beyond, we will explore industry-specific transformations, new industry dynamics, and collaboration opportunities to shape the future. Join us as we dive deep into the growth strategies that fuel success and help you co-create the future of your industry. Tune in for: • In-depth analysis of the latest industry developments and disruptive technologies • Strategic approaches to accelerate growth and innovation • Best-practice models for achieving transformational success • Conversations with industry growth experts and thought leaders • Opportunities to join the global Growth Council and engage with peers Ready to take your growth journey to the next level? Book a Growth Strategy Session today, and let’s start shaping the future together. Explore new growth opportunities. Drive your transformation. Be the leader of tomorrow. Please tune into our podcasts to gain periodic insights and to know more about our Growth Partnership Services email us at digital@frost.com
Bio-CDMOs: How Can Manufacturers Scale Complex Biologics?
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HV and MV Switchgear: How Are Power Networks Changing the Market?
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Meter Data Management: How Can Utilities Turn Data into Grid Intelligence?
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Smart Buildings: How Are AI and Automation Changing Building Operations?
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Enterprise Wireless Services
Why are the US tier I mobile device and data industry and the cross border payments space poised for growth?
US Tier I Mobile Device and Data Industry
Is your network strategy prepared for rising bandwidth demand across next-generation mobile services?
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Opportunities in Cross-border Payments
Harness real-time payments networks to improve transaction speed, transparency, and accessibility.
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Fixed Wireless Access (FWA) Space
Leverage innovative business models to monetize 5G investments and unlock broadband growth.
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Growth Webinars
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Oct 13, 2026 12:00 PM ET
Advancing Internet of Things (IoT) from Deployment to Intelligent Scale: Securing IoT Growth with Cybersecurity and AI
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On-demand
Profitable Growth Opportunities Across Industries for Vietnamese Companies: From Resilience at Home to Regional Scale
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On-demand
Connected CEO | Top 10 Strategic Imperatives for the Intelligence Revolution: The Forces Shaping Your Future
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On-demand Webinars
Register now to view the latest on-demand growth webinars covering the information and communications technology space.

The Growth Innovation Leadership Council

An unparalleled platform for executives seeking to accelerate their transformational growth journeys.
Contact Center Solutions
Which best practices exist for customer experience (CX) across different regions?
Identify disruptive megatrends shaping innovation across customer experience platforms.
CX Platforms in North America
Capitalize on proactive AI-powered CX to improve retention, engagement, and revenue growth.
Intelligent Virtual Agents (IVAs) for CX
Check out our Frost Radar™ benchmarking communications platform as a service (CPaaS) providers
Frost Radar™: CPaaS in 2026
How are AI capabilities transforming customer interactions across channels and touchpoints?
CX Platforms in Latin America
Frost & Sullivan Marks 20th GIL Summit in China with Landmark Shanghai Gathering
GIL Plenary
GIL China - David Frigstad
GIL China - Aroop
GIL China - Neil
GIL Plenary
Frost & Sullivan welcomed more than 2,000 business leaders, policymakers, investors, academics and innovators to the 20th Growth, Innovation and Leadership (GIL) Summit in China, held August 4–5 at the Jing An Shangri-La in Shanghai.

Coinciding with Frost & Sullivan’s 65th anniversary, the summit featured more than 300 speakers and 150 keynote presentations and panel discussions. Topics included artificial intelligence, advanced manufacturing, semiconductors, life sciences, consumer markets and investment - highlighting the forces reshaping global competitiveness and transformational growth.

The event combined a flagship plenary programme with 10 parallel forums and the fifth edition of Frost & Sullivan’s New Investment Event, fostering collaboration across business, finance, government, academia and research.

Press Releases & Latest Industry Developments
The Meeting Intelligence Dilemma
The Meeting Intelligence Dilemma

Click here to check out the latest executive insight by Krishna P. Baidya from Frost & Sullivan, that breaks down the decision of picking a meeting AI tool into three variables that matter: platform mix, AI ambition, and governance. 86% of organizations now prefer a single integrated AI platform over stitching together separate tools, and the research points to Zoom as a standout example of an ecosystem native tool that closes the gap between capturing a conversation and acting on it.


Click Here to access the report titled "The Meeting Intelligence Dilemma: Why your AI note-taking architecture is a strategic decision, not a feature choice".
Communications Platform as a Service
Frost Radar™: Communications Platform as a Service, 2026

Click here to explore the latest analysis titled "Frost Radar™: Communications Platform as a Service, 2026" published by Elka Popova and Krishna P. Baidya from Frost & Sullivan where they screened all qualified solution providers and selected the top companies. Each company scored on 10 criteria across two axes, Growth and Innovation, using its impact in the industry.

Enterprise AI Transformation
AI Transformation Is Inevitable—But Scaling It Securely Is the Real Challenge

Frost & Sullivan analysis shows that 88% of enterprises say artificial intelligence (AI)/machine learning (ML) is important to achieving business priorities. At the same time, as organizations move from pilots to production, the biggest implementation friction is trust—with data privacy, security, and governance cited as the number one challenge as AI scales.

This acceleration is evident across enterprise environments. Laura O’Neil of Uvance Wayfinders noted that once organizations experience success with an initial AI implementation, their willingness to scale subsequent use cases increases significantly.

Neha Monga of Microsoft described two patterns that are scaling quickly: AI embedded in the flow of work, and AI applied to well-defined workflows. She explained that AI is increasingly being used not just for summarization, but as a productivity partner.


Digital Trust and eSignature Services
Competitive Benchmarking of Digital Trust and eSignature Services: Best Practices to Build Unified Security and Identity Strategies in a Post-quantum World

In a digital-first economy, every business transaction and agreement often comes down to one question: can it be trusted, verified, and completed faster, more securely, and without the hassles of physical signing and long paper trails? Today, thanks to disruptive technologies, previously siloed layers of signature, identity, and integrity are coming together under a unified framework for trusted digital interactions. What was once considered a back-office capability or compliance checkbox for signing documents has become a key component of digital transformation. Every customer onboarding journey, contract approval, account opening, and digital exchange now depends on trust being established instantly and at scale. That need is intensified by new developments in AI and post-quantum cryptography, which necessitate swift change in how organizations approach security.


AI Implementation & Managed Services
Extracting Value from AI Implementation & Managed Services: Your Guide to Megatrends, New Business Models, and Growth Opportunities

In 2026, AI implementation and managed services have become a boardroom priority for one simple reason: most large enterprises are no longer just testing AI, they are actively using it inside core operations for improving productivity. Across customer services, marketing, IT operations, supply chains, finance, and decision support, AI finds itself embedded into more workflows with every passing day. But while the first wave of adoption created technical confidence, businesses are still in the process of creating scalable operating models for enterprise-wide AI. That gap is forcing industry incumbents to rethink how AI is designed, managed, governed, and sustained over time.


Performance Intelligence Platforms
Centrical Receives Frost & Sullivan’s 2026 Global Transformational Innovation Leadership Recognition for Excellence in Performance Intelligence

Frost & Sullivan is pleased to announce that Centrical has been awarded the 2026 Global Transformational Innovation Leadership Recognition in the Performance Intelligence Platform industry for its outstanding achievements in innovation, strategy execution, and customer impact. This recognition highlights Centrical’s consistent leadership in driving measurable outcomes, strengthening its market position, and delivering customer-centric innovation in an evolving competitive landscape.



Click here to explore our Best Practices Recognition program that awards companies throughout a range of regional and global industries for their superior leadership and innovation
Infographic: Growth Opportunities in ICT
Frost & Sullivan: 65 Years of Identifying Growth Opportunities in Information & Communications Technology

Helping Organizations Prepare for the Coming Transformation and Create Growth Opportunities Since 1961

Check out our exclusive infographic that explores detailed growth opportunities across artificial intelligence and data analytics, cloud services and data centers, customer experience and contact centers, digital content services, enterprise network services, enterprise wireless services, Internet of Things (IoT) and edge solutions, unified communications, and connected work.


Click here to view the full infographic

Feel free to email us at transformation.growth@frost.com to connect with our growth experts
Information and Communications Technology: Major Industry News
Check out the latest news covering key industry developments and major company highlights to stay up-to-date in the information and communications technology landscape.

Frost & Sullivan Institute

A 501 (c)(3) not-for-profit dedicated to utilizing business practices to address global priorities. We have identified strategic imperatives for transformation and believe that by using a Socratic approach, we can truly accelerate innovation to zero (Zero illiteracy, zero disparity, zero disease, zero poverty, zero degradation, and zero hunger)

Click Here to explore our latest blog on "Artificial Intelligence and its Implications to Digital Security".
Upcoming Frost & Sullivan Events
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AI & Data Analytics
Explore growth opportunities impacting photonic and optical computing chips for AI and data center acceleration.
Computing Chips for AI
Computing Chips for AI
How are photonic integrated circuits transforming next-generation AI infrastructure?
Harness Megatrends
AI Governance Platforms
AI Governance Platforms
Which technologies and controls can strengthen data protection and AI risk visibility?
Leverage Opportunities
Agentic AI in Service Automation
Agentic AI in Services
Leverage cloud, digital twins, and advanced analytics to strengthen Agentic AI workflows.
Uncover Prospects
AI Implementation and Managed Services
AI Implementation Services
Utilize the rising demand for services that manage change and validate behavior continuously.
Identify Avenues

Frost Growth Expert Network

A global network of diverse experts spanning industry, technology, career tracks, geography, strategy, best practices, and human intelligence. Have you leveraged diverse industry experts to drive innovation in your company?
Growth Opportunity Videos
Explore a wide range of Growth Webinars and Growth Podcasts highlighting emerging opportunities in the ICT industry.
Growth Webinar: Digital Content Services
Cloud Communications
Adaptive Work Orchestration
Video Collaboration
Digital Experience
Customer Experience
Enterprise Network Growth
The 20th Frost & Sullivan Global Growth, Innovation, and Leadership Summit and the 5th New Investment Event

The 20th Frost & Sullivan Global Growth, Innovation, and Leadership Summit and the 5th New Investment Event

Dates: 4-5 August 2026
Venue: Shanghai, China

On August 4-5, 2026, the 20th Frost & Sullivan Global Growth, Innovation and Leadership Summit and the 5th New Investment Event will have its grand opening at the Shangri La Hotel in Jing'an, Shanghai. This will also mark the 20th year milestone for Frost & Sullivan China to continue building on an international high-end communication platform for enterprises across China as well as the rest of the world.

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Infosecurity Europe
Infosecurity Europe
Dates: 2-4 June 2026
Venue: ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL

Infosecurity Europe is the leading gathering for the cybersecurity industry in Europe. Each year, we bring the community together to share the latest innovations, learn from one another, and test and benchmark solutions.

For cybersecurity decision-makers, it’s a vital place to make informed investment and information assurance decisions. Stakeholders at every level attend to gain the insights and solutions needed to stay ahead in a rapidly changing landscape. This year, you’ll find more new features, zones, stages, networking events, product demos, learning opportunities and experiences than ever before. Are you ready to join us on our mission to build a safer cyber world? We look forward to welcoming you.
FROST&SULLIVAN

Infosecurity Europe

Dates: 2-4 June 2026
Venue: ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL 

Infosecurity Europe is the leading gathering for the cybersecurity industry in Europe. Each year, we bring the community together to share the latest innovations, learn from one another, and test and benchmark solutions.

For cybersecurity decision-makers, it’s a vital place to make informed investment and information assurance decisions. Stakeholders at every level attend to gain the insights and solutions needed to stay ahead in a rapidly changing landscape. This year, you’ll find more new features, zones, stages, networking events, product demos, learning opportunities and experiences than ever before. Are you ready to join us on our mission to build a safer cyber world? We look forward to welcoming you.

Register Now

Growth

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