Growth Opportunity Newsletter – Information & Communications Technology | A Transformational Growth Journey Powered by the Growth Pipeline Engine
Frost Radar™: Customer Experience Management Services in Europe
Webinar: Physical AI Growth Engines Shaping Real-world Automation
Technologies
- How can your teams thrive amidst the intelligence revolution?
- Align with an AI-augmented operating system to gain an edge.
- How can agentic AI transform the distribution infrastructure space?
- Identify growth imperatives for distribution infrastructure providers.
- Adopt best practices to integrate unified revenue intelligence.
- Equip your growth roadmap with edge programmatic to lead.
- What growth gaps can help firms reduce governance complexity?
- Which leading companies are transforming the EDP ecosystem?
- Are your teams prepared to shift toward platform ecosystems?
- Leverage subscriptions to capture revenue growth in the XR space.
- Grow by harnessing spatial computing in 3D content creation.
- Redesign analytics to better track autonomous agent performance.
Navigating Transformation – Middle East (April 2026 Edition)
Transformation Growth Perspectives
Explore our growth-oriented whitepapers that translate industry disruption and strategic imperatives into actionable growth opportunities, competitive benchmarking, companies-to-action, and best practices to accelerate performance and drive sustainable competitive advantage.
Explore Executive Perspectives on Business Transformation
Interview with Cameron Coursey
From Connectivity to Intelligent Outcomes: How AT&T Maximizes IoT Innovation with AI and Ecosystemic Collaboration
Cameron Coursey
Vice President Connected Solutions | AT&T
Interview with Espen Løberg
From Video Meetings to Connected Intelligence: How Cisco Optimizes Workplace Collaboration with AI and Platform Innovation
Espen Løberg
Vice President & General Manager, Collaboration Devices | Cisco
Interview with Brian McLaughlin
Powering Intelligent Content Operations: How Orange Logic Optimizes Digital Asset Management (DAM) in the Age of AI and Automation
Brian McLaughlin
CEO | Orange Logic
Interview with Ashish Arora
AI Workloads, Green Energy, and Scale: How Nxtra Aligns Growth Strategies with Data Center Megatrends in India
Ashish Arora
CEO | Nxtra by Airtel
Interview with Cyrus Adaggra
Strengthening APAC’s Digital Infrastructure: How Equinix Develops Sustainable Digital Solutions
Cyrus Adaggra
President | Equinix Asia Pacific
Introducing Frost & Sullivan’s Information and Communications Technology LinkedIn Page
Examine game-changing growth prospects in customer experience and workforce engagement management.
Navigating Customer Experience (CX) in the Retail Industry
- What role does AI technology play in influencing the retail space?
- Equip your technology roadmap with agentic AI in customer care.
- Leverage generative AI (GenAI) to improve performance management.
Frost Radar™: Workforce Engagement Management (WEM)
- How can WEM improve customer experience (CX) in contact centers?
- Is your WEM strategy evolving to boost operational performance?
- Assess which leading companies are benchmarked in this analysis.
Uncover growth drivers and thrive amidst the transformation of communication, collaboration, and conferencing sectors.
Learn more
Learn more
Learn more
Frost & Sullivan Brand and Demand Solutions
Why are software-defined wide area network (SD-WAN) services and carrier managed network services poised for growth?
The Growth Innovation Leadership Council
Which industry best practices can your team adopt to capitalize on AI technologies and platforms?
AI-first Transformation in CX: Strategic Imperatives to Deliver Measurable Outcomes with Innovative CX Solutions and Journey Orchestration
Today, AI and automation isn’t limited to isolated customer experience (CX) pilots or innovation labs. It is embedded into day-to-day contact center and customer engagement operations, influencing how brands respond to and resolve queries. That shift is changing the rules of the CX industry faster than most organizations anticipated.
AI-first employee experience will play an increasingly important role in delivering that ask, where disruptive technologies are used to augment workforce skills, accelerate mastery, and reduce repetitive/manual tasks. For both providers and customers, this marks a reconfiguration that pushes them to align AI, people, data, and accountability with major strategic imperatives.
Mei Lee Quah from Frost & Sullivan will take part in the DTW Ignite event happening from 23rd to 25th June 2026 at Copenhagen
She will take part in 2 sesssions over the course of the event. She will chair the session titled "B2B2X and beyond — turning ecosystems into revenue engines" and moderate the session titled "From experiment to engine: How autonomous networks become core business infrastructure".
Krishna Baidya from Frost & Sullivan took part in the
Contact Centre Association of Singapore (CCAS) and Toku Day Events.
He took part in the Contact Centre Association of Singapore (CCAS) event and modertaed the panel titled "Agent Boss Era: Who Manages the Work? - Human or AI Agents?" and also took part in the Toku Day in Singapore event which explored AI in customer experience in the region.
Frost & Sullivan Identifies Top 10 Growth Opportunities in Cloud Communications and Collaboration Services for 2026
Frost & Sullivan has released its latest analysis, Top 10 Growth Opportunities in Cloud Communications and Collaboration Services, highlighting the strategic shifts redefining the global unified communications and collaboration (UCC) market as artificial intelligence (AI) permeates every major industry megatrend. The analysis identifies ten high-impact growth opportunities that providers must prioritize to remain competitive amid accelerating digital transformation.
SharpenCX Receives the 2026 North American Cloud Contact Center Customer Value Leadership Recognition for Excellence in Trust-Driven CX Innovation
Frost & Sullivan is pleased to announce that SharpenCX has been named the 2026 North American Customer Value Leadership Recognition in the cloud contact center sector for its outstanding achievements in financial strength, strategic expansion, operational efficiency, and customer-centered execution. This recognition highlights SharpenCX’s consistent leadership in driving measurable outcomes, strengthening its market position, and delivering customer-centric innovation in an evolving competitive landscape.
TP has been recognized with Frost & Sullivan’s Technology Innovation Leadership Recognition in the Global BPO AI Industry
Based on its recent analysis of the outsourcing industry, Frost & Sullivan is recognizing global digital services leader TP for best practices in the global BPO AI industry – Frost’s first recognition in this emerging space. TP has been honored with Frost & Sullivan’s prestigious 2025 Technology Innovation Leadership (TIL). The recognition highlights TP’s innovative AI approach, technology integration, commitment to human capital, and transformative approaches to customer experience and service delivery.
Check out the latest news covering key industry developments and major company highlights to stay up-to-date in the information and communications technology landscape.
- Anthropic commits to spending $200 billion on Google's cloud and chips, the Information reports
- Lambda wins cloud deal with Hudson River Trading to supply access to Nvidia chips
- Microsoft's biggest India data center on track to go live in mid-2026, executive says
- Alibaba unveils new AI chip in push for domestic alternatives
- AI driving productivity gains with steady headcount, Epsilon India head says
Frost & Sullivan Institute
Optimize growth strategies for Internet of Things (IoT), edge computing, and data center colocation landscapes.
Frost Growth Expert Network
Explore a wide range of Growth Webinars and Growth Podcasts highlighting emerging opportunities in the ICT industry.
Dates: 2-4 June 2026
Venue: ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL
Infosecurity Europe is the leading gathering for the cybersecurity industry in Europe. Each year, we bring the community together to share the latest innovations, learn from one another, and test and benchmark solutions.
For cybersecurity decision-makers, it’s a vital place to make informed investment and information assurance decisions. Stakeholders at every level attend to gain the insights and solutions needed to stay ahead in a rapidly changing landscape. This year, you’ll find more new features, zones, stages, networking events, product demos, learning opportunities and experiences than ever before. Are you ready to join us on our mission to build a safer cyber world? We look forward to welcoming you.
Infosecurity Europe
Dates: 2-4 June 2026
Venue: ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL
Infosecurity Europe is the leading gathering for the cybersecurity industry in Europe. Each year, we bring the community together to share the latest innovations, learn from one another, and test and benchmark solutions.
For cybersecurity decision-makers, it’s a vital place to make informed investment and information assurance decisions. Stakeholders at every level attend to gain the insights and solutions needed to stay ahead in a rapidly changing landscape. This year, you’ll find more new features, zones, stages, networking events, product demos, learning opportunities and experiences than ever before. Are you ready to join us on our mission to build a safer cyber world? We look forward to welcoming you.
Growth
Let's Talk About Your Project
Examine she brother prudent add day ham. Far stairs now coming bed oppose hunted become his. You zealously departure had procuring suspicion. Books whose front would purse if be do decay. Quitting you way formerly disposed perceive ladyship are.