Growth Opportunity Newsletter – Information & Communications Technology | A Transformational Growth Journey Powered by the Growth Pipeline Engine

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UCC Buyers’ Perspectives
AI Adoption in CX Management
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Connected CEO
Connected CEO™ is Frost & Sullivan's leadership platform that empowers CEOs to survive and thrive in the Intelligence Revolution by leading enterprise transformation, prioritizing growth opportunities, and accelerating transformational growth.
Why Do Most Transformations Fail? Why Implementation Has Become the New Competitive Edge
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Every leadership team has a strategy. Most have identified the right growth opportunities. Many have invested heavily in technology, AI, innovation, and transformation. Yet nearly 70% of strategic transformations fail to create lasting business value.

Why?

Because the real challenge is no longer strategy, it is implementation.

Click here to check out the leadership perspective from David Frigstad, Chairman & CEO, Frost & Sullivan.

Click here to access our whitepaper titled "The Connected CEO: Leading Through the Intelligence Revolution".

You can also explore our latest whitepaper titled "The Connected CEO: 10 Strategic Imperatives for the Intelligence Revolution" and join our exclusive webinar "Connected CEO: Top 10 Innovative Perspectives on the Intelligence Revolution" to learn more.

Digital Content & Cloud
Identify growth avenues in demand-side platforms, cloud infrastructure. online video platforms for media & entertainment, digital media content security, and anti-piracy services.
Enterprise Wireless Services
What is the growth potential of roaming services, business-to-business (B2B) payments, agentic AI, and telco business support systems (BSS)?

  • Grow by adopting sophisticated inter-operator collaboration models.
  • Leverage network slicing to offer differentiated roaming experiences.
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  • Capitalize on AI-driven automation to gain a competitive edge.
  • Identify opportunities in digitization of B2B financial workflows.
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  • Adopt best practices to extend AI’s role to customer engagement.
  • Harness generative AI (GenAI) to enhance existing BSS functions.
Read More

Navigating Transformation – Middle East (September 2026 Edition)

This month’s edition explores major areas across the region, like smart water metering in MEA, sustainable manufacturing in the Middle East, and the GCC automotive industry.
Transformational Growth Leadership Program
Explore Executive Perspectives on Business Transformation

Interview with David Rizzo

Transforming Business Services Through AI: How TP Is Advancing Outcome-led Growth Across Asia Pacific

Read the Full Interview

David Rizzo

President & CEO, Asia Pacific | TP

Interview with Barbara Dondiego

Revolutionizing Enterprise Voice with AI: How AVOXI Is Transforming Customer Engagement Through Trust, Automation, and Cloud-Native Communications

Read the Full Interview

Barbara Dondiego

Chief Executive Officer | AVOXI

Interview with André Peixoto

Leading Enterprise Transformational Growth Across Latin America: How Samsung Is Advancing AI, Connected Ecosystems, and Customer-centric Innovation

Read the Full Interview

André Peixoto

Senior Director of B2B Integrated Offerings | Samsung Latin America

Interview with Silvio Kutić

Transforming Customer Engagement: How Infobip Is Building an AI-first Future Through Intelligent Communications

Read the Full Interview

Silvio Kutić

Founder & CEO | Infobip

Interview with Chris Caldwell

Accelerating Growth Through Intelligent Transformation: How Concentrix Orchestrates AI, Human Expertise, and Personalization to Drive Measurable Business Outcomes

Read the Full Interview

Chris Caldwell

Global President & CEO | Concentrix

TP
Avoxi
Samsung LATAM
Infobip
Concentrix

Introducing Frost & Sullivan’s Information and Communications Technology LinkedIn Page

Explore key strategic Imperatives, growth opportunity news, innovative business models, competitive benchmarking, best practices, and Transformational Growth Leadership discussions related to the ICT landscape.
Unified Communications
Examine game-changing growth prospects in communications and collaboration sectors.
AI & Data Analytics
Uncover major growth drivers redefining the future of the artificial intelligence (AI) landscape.
Growth Opportunities in Agentic Orchestration Platforms
Embed agentic systems into enterprise workflows to redefine how AI is managed across business functions.
Learn more
Conversational AI in Patient Engagement in North America
What role do AI patient engagement tools play to improve remote patient monitoring and satisfaction?
Learn more
Next-gen AI Infrastructure and Intelligent Data Centers
Combine specialized AI capabilities, energy strategies, and strong ecosystem partnerships to gain an edge.
Learn more

Frost & Sullivan Brand and Demand Solutions

Reach out to our Brand & Demand team for unique solutions to roles like brand marketing, demand generation, events marketing, partner marketing, product marketing, content marketing, field marketing, and account-based marketing within your marketing ecosystem!

Frost & Sullivan Podcasts
Business • Management • 655 episodes
Frost & Sullivan Podcasts
Latest episode
Show notes
Welcome to the Frost & Sullivan Podcast! Here, we empower leaders to accelerate their growth and drive transformative change within their industries. As the growth pipeline company, we provide you with the strategies, tools, and resources needed to thrive in today’s dynamic landscape. Each episode features expert opinions, real-world case studies, and actionable strategies to help you harness emerging technologies, innovative business models, and global megatrends. Our goal is to guide you on a journey of continuous innovation, where you can discover powerful growth opportunities, align your organization’s vision, and achieve best-in-class leadership. From healthcare to technology, energy, and beyond, we will explore industry-specific transformations, new industry dynamics, and collaboration opportunities to shape the future. Join us as we dive deep into the growth strategies that fuel success and help you co-create the future of your industry. Tune in for: • In-depth analysis of the latest industry developments and disruptive technologies • Strategic approaches to accelerate growth and innovation • Best-practice models for achieving transformational success • Conversations with industry growth experts and thought leaders • Opportunities to join the global Growth Council and engage with peers Ready to take your growth journey to the next level? Book a Growth Strategy Session today, and let’s start shaping the future together. Explore new growth opportunities. Drive your transformation. Be the leader of tomorrow. Please tune into our podcasts to gain periodic insights and to know more about our Growth Partnership Services email us at digital@frost.com
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The Battery Between Two Worlds: Can Quasi-Solid-State Technology Accelerate Electrification?
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Top 5 Physical AI Growth Engines Shaping the Future of Real-world Automation
57 min
Calibration Services 2030: From Scheduled Checks to Digital Asset Assurance
7 min
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Enterprise Network Services
Why are sectors like ethernet and network services poised for growth?
Voice of Customer: Enterprise Networks
What growth prospects emerge from security, monitoring, and application density across global enterprises?
North American Retail and Wholesale Ethernet
What role do software-defined wide area network solutions play in reshaping traditional Ethernet services?
Frost Radar™: Enterprise Network Services
How can service providers operationalize artificial intelligence (AI) to meet the needs of enterprises?
Growth Webinars
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Frost & Sullivan Institute Visionary Leadership Forum: Advancing Inclusive Health Systems and Social Innovation in Emerging Economies
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Navigating AI Disruption and Growth Opportunities in 2027: What Will Define Enterprise AI Strategy, Scale, and Competitive Advantage?
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Advancing Internet of Things (IoT) from Deployment to Intelligent Scale: Securing IoT Growth with Cybersecurity and AI
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Register now to view the latest on-demand growth webinars covering the information and communications technology space.

The Growth Innovation Leadership Council

An unparalleled platform for executives seeking to accelerate their transformational growth journeys.
Contact Center Solutions
Which best practices exist for customer experience (CX) across different regions?
Identify disruptive megatrends shaping innovation across customer experience platforms.
CX Platforms in North America
Capitalize on proactive AI-powered CX to improve retention, engagement, and revenue growth.
Intelligent Virtual Agents (IVAs) for CX
Check out our Frost Radar™ benchmarking communications platform as a service (CPaaS) providers
Frost Radar™: CPaaS in 2026
How are AI capabilities transforming customer interactions across channels and touchpoints?
CX Platforms in Latin America
Frost & Sullivan Expands Global Research Portfolio with Extensive China Market Intelligence
GIL Plenary
GIL China - David Frigstad
GIL China - Aroop
GIL China - Neil
GIL Plenary
Frost & Sullivan welcomed more than 2,000 business leaders, policymakers, investors, academics and innovators to the 20th Growth, Innovation and Leadership (GIL) Summit in China, held August 4–5 at the Jing An Shangri-La in Shanghai.

Coinciding with Frost & Sullivan’s 65th anniversary, the summit featured more than 300 speakers and 150 keynote presentations and panel discussions. Topics included artificial intelligence, advanced manufacturing, semiconductors, life sciences, consumer markets and investment - highlighting the forces reshaping global competitiveness and transformational growth.

The event combined a flagship plenary programme with 10 parallel forums and the fifth edition of Frost & Sullivan’s New Investment Event, fostering collaboration across business, finance, government, academia and research.

Frost & Sullivan Expands Global Research Portfolio with Extensive China Market Intelligence
Frost & Sullivan is strengthening its China market intelligence capabilities through the Frost & Sullivan China LeadLeo platform, offering one of the most comprehensive and differentiated research resources dedicated to China’s industrial and business landscape.

China’s remarkable advances across artificial intelligence, electric mobility, advanced manufacturing, biotechnology, renewable energy, high-speed rail and numerous other sectors have cemented its position as a global powerhouse of technological innovation.

Frost & Sullivan subscription customers can now access specialised China-market intelligence alongside the company’s extensive global market coverage, gaining a more complete view of the transformation of China’s industries, resulting growth opportunities, market intelligence, trends, and action-oriented data.

Press Releases & Latest Industry Developments
Global Roaming Services
Top 5 Strategic Imperatives Reshaping Global Roaming Services: Growth Opportunities Across 5G, eSIM, and IoT

The global roaming services landscape is evolving, as 5G network evolution, digital-first connectivity models, and growing enterprise requirements challenge traditional operator business models. With revenues projected to increase from $46.63 billion in 2025 to $65.78 billion by 2031, operators are facing increasing pressure to monetize connectivity demand while managing pricing competition and wholesale costs. For telecom leaders, this presents an opportunity to strengthen competitive positioning through differentiated services, innovative business models, and more efficient roaming operations.


Enterprise Communication Technology
The Next Growth Frontier in Enterprise Communication Technology: From Endpoints & Devices to Intelligent Workplace Infrastructure

Enterprise communication devices have long been considered a voice connectivity tool. The indicators of effectiveness were service uptime, call quality, and reliability. That definition is becoming obsolete today.

Hybrid work, the rise of artificial intelligence, cybersecurity concerns, and workplace digitization are changing the role of communication endpoints completely. Devices are no longer passive voice terminals. They are becoming intelligent, connected assets, directly impacting productivity, compliance, employee experience and operational effectiveness.


Fixed Wireless Access
The Fixed Wireless Access Growth Playbook: Growth Strategies and Best Practices for Connectivity Providers

For decades, broadband expansion followed a familiar path: build more fiber, extend network reach, and connect more users. Today, while this approach remains important, the economics of connectivity are changing. The demand for high-speed internet is growing faster than the time taken to deploy traditional infrastructure in many parts of the world.

Across Latin America, communications service providers (CSPs) face a complex challenge. They need to grow broadband connectivity, improve customer experience, support emerging digital economies, and deliver better returns on network investments, all in a highly competitive ecosystem.


Carrier Ethernet Services
The New Rules of Carrier Ethernet Services: Competitive Strategies and Best Practices Shaping Enterprise Connectivity

Enterprise connectivity is entering a new era. Organizations today are dealing with increasing volumes of data across scattered environments, supporting artificial intelligence (AI)-enabled applications, expanding cloud deployments, and connecting users across increasingly complex digital ecosystems. With these requirements evolving, connection is no longer simply an operational necessity; it is becoming a strategic enabler of business performance.


Internet of Things (IoT) Ecosystem
Thriving Through Transformative Change in the IoT Ecosystem: New Strategies to Capitalize on AI, Next-gen Security, and Video Analytics

Over the last few years, Internet of Things (IoT) has become one of the most important catalysts of digital transformation and industrial automation. What began as a way to connect assets and collect data, now has a solid foundation that facilitates AI, advanced analytics, and real-time operational intelligence. With advancements in technologies like multi-access edge computing (MEC), eSIMs, private 5G, and agentic systems, organizations are gaining the ability to monitor operations continuously, respond faster to change, and unlock new levels of operational efficiency. Concepts that once felt experimental—digital twins, predictive analytics, spatial infrastructure, and autonomous decisions—are now moving into mainstream enterprise applications.


Customer Experience Management
AeC Receives Frost & Sullivan’s 2026 Brazilian Customer Experience Management Company of the Year Recognition

Frost & Sullivan is pleased to announce that AeC has been given the 2026 Brazilian Company of the Year Recognition in the customer experience management industry for its outstanding achievements in innovation, strategy execution, and customer impact. This recognition highlights AeC’s consistent leadership in driving measurable outcomes, strengthening its market position, and delivering customer-centric innovation in an evolving competitive landscape.



Click here to explore our Best Practices Recognition program that awards companies throughout a range of regional and global industries for their superior leadership and innovation

Frost & Sullivan Institute

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Click Here to explore our latest blog on "Semantic Authority and Algorithmic Eligibility".
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Contact Center Solutions
Explore opportunities impacting customer experience (CX) and communications platform as a service (CPaaS) sectors.
CX Megatrends
CX Megatrends
Align your growth strategy with outcome-based service models to thrive amid the transformative CX.
CX Platforms
CX Platforms
How are cloud migration, AI adoption, and partner ecosystems influencing growth across EMEA?
ICT Case Studies
ICT Case Studies
Explore case studies on customer experience roadmaps, strategies, and management.
CPaaS Industry
CPaaS Industry
Rearchitect your communication workflows around programmable interfaces to achieve success.

Frost Growth Expert Network

A global network of diverse experts spanning industry, technology, career tracks, geography, strategy, best practices, and human intelligence. Have you leveraged diverse industry experts to drive innovation in your company?
Growth Opportunity Videos
Explore a wide range of Growth Webinars and Growth Podcasts highlighting emerging opportunities in the ICT industry.
Webinar: Scaling Enterprise IoT with AI & Cybersecurity
CX Platforms Industry
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Digital Content Security
The 20th Frost & Sullivan Global Growth, Innovation, and Leadership Summit and the 5th New Investment Event

The 20th Frost & Sullivan Global Growth, Innovation, and Leadership Summit and the 5th New Investment Event

Dates: 4-5 August 2026
Venue: Shanghai, China


On August 4-5, 2026, the 20th Frost & Sullivan Global Growth, Innovation and Leadership Summit and the 5th New Investment Event will have its grand opening at the Shangri La Hotel in Jing'an, Shanghai. This will also mark the 20th year milestone for Frost & Sullivan China to continue building on an international high-end communication platform for enterprises across China as well as the rest of the world.

Watt Intelligence India 2027
Dates: 15—16 March 2027
Venue: Hyderabad, India

Watt Intelligence India 2027 is India’s AI Compute x Power Forum. It connects senior leaders from the supply side (utilities, power producers, grid operators) with the demand side (hyperscalers, colocation providers, enterprise data centres) and technology providers to solve physical constraints of powering India’s AI growth generation and storage, transmission and grid connections, rack density, liquid cooling, heat and water.
FROST&SULLIVAN

Infosecurity Europe

Dates: 2-4 June 2026
Venue: ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL
 

Infosecurity Europe is the leading gathering for the cybersecurity industry in Europe. Each year, we bring the community together to share the latest innovations, learn from one another, and test and benchmark solutions.

For cybersecurity decision-makers, it’s a vital place to make informed investment and information assurance decisions. Stakeholders at every level attend to gain the insights and solutions needed to stay ahead in a rapidly changing landscape. This year, you’ll find more new features, zones, stages, networking events, product demos, learning opportunities and experiences than ever before. Are you ready to join us on our mission to build a safer cyber world? We look forward to welcoming you.

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