We're proud to bring you The Customer Contact Exchange, our new platform featuring exclusive CX insights, expert videos, upcoming Frost & Sullivan events, and information on our Customer Engagement Leadership Council. Find tools and ideas to keep you on top of the latest trends and innovations shaping the customer contact industry today!

In this issue:

• CX Leaders Navigate Disruption in a New Era of Customer Contact by Alpa Shah, Global Vice President of Customer Experience, Frost & Sullivan
• The Evolution (or Destruction) of Customer Experience by Sean Albertson, Founder and CEO, CX on the ROCKS Collective, Formerly Head of Client Experience Measurement & Analytics, Charles Schwab
• Harnessing Data and Analytics for Strategic Advantage Presentation by Melinda Ellsworth, Senior Director, Customer Experience, Watkins Wellness

Also, preview top headliners for our upcoming June event, Customer Experience 2025: A Frost & Sullivan Executive MindXchage and learn about our Customer Engagement Leadership Council.

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Frost & Sullivan