Technological advancements, evolving workplace models, the proliferation of cloud communications, and the rising demand for artificial intelligence (AI)-based tools is transforming the way organizations communicate and collaborate. This implies that enterprises of the future require integrated communication platforms that allow employees, partners, and customers to connect easily across different locations and devices. As a result, providers are being challenged to keep in mind the following considerations to maximize competitive differentiation:
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Scalability: Ensuring that UC&C solutions can scale with varying customer needs.
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Cloud Integration and Interoperability: Delivering cloud-based platforms for flexibility, while maximizing interoperability with legacy communications technologies.
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Security and Compliance: Prioritizing encryption and regulatory compliance to protect data.
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Advanced Analytics: Providing automated insights to improve productivity and customer engagement.
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| Frost & Sullivan’s Latest Transformational Growth Perspectives Explore Two Lucrative Growth Opportunities in UC&C | ||
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| Communications Platforms-as-a-Service (CPaaS) | Enabling agile, customer-centric, and personalized communications through flexible application programming interfaces (APIs). | Companies to Action in CPaaS: Twilio, Infobip, and Vonage |
| Unified Communications-as-a-Service (UCaaS) | Integrating calling, video, messaging, analytics, tangential services, and third-party tools into a holistic, streamlined solution. | Companies to Action in UCaaS: Microsoft, Cisco, and Zoom |
Insights You'll Gain from Reading this Article:
Strategic Imperatives
The three key drivers shaping growth for providers and customers in the UC&C ecosystem –Transformative Megatrends, Disruptive Technologies, and Industry Convergence.
Companies to Action
Key players, innovative solutions, and top providers in the cloud communications, UCaaS, CPaaS, and mobile communications landscape.
Growth Opportunities
Actionable strategies to boost growth, enhance service differentiation, increase customer value, and fully leverage advancements in CPaaS and UCaaS.
Expert Perspectives
Insights, best practices, and tactical strategies from growth experts to ensure providers and customers achieve success on their cloud communication journeys.
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