The AI-Powered Virtual Agent: Practical Realities & Actionable Strategies for Contact Center Leaders
Improving the customer service experience starts in the contact center. By harnessing the power of AI, virtual agents are able to provide real solutions for customers in their most critical moment. Growing AI presence can start by scaling the contact center and increasing technology capacity. For instance, implementing a cloud-enabled AI where systems automate each conversion at a time instead of employing a mass overhaul. Managing AI integration in this way ensures that these tools will provide the greatest value possible at point of implementation, rather than over a drawn out period of time.
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